Unilumin Uslim-O Series, Product Manual

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Chapter 8 After-Sales and Warranty
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Chapter 8 After-Sales and Warranty
8.1 The Warranty Terms
This clause applies to LED display products purchased directly from Unilumin and
under warranty. Any products not purchased directly from Unilumin are not applicable
to these Terms.
8.2 Warranty Period
The warranty period is in accordance with the contract, please save the warranty
card or other valid documents.
8.3 Warranty Service
Unilumin provides warranty service to the products meet the requirements of this
warranty term. Including quality problem, materials problem and manufacturing problem
during normal use. Unilumin has the right to judge whether the product has defects and
problems.
8.3.1 Warranty service type
1
）
Free Online Remote Service:
Remote technical guidance provided by instant messaging tools such as telephone,
mail, and remote software to help solve problems during the use of the device. Including
but not limited to signal cable, power cable connection problems, software use, system
software problems with parameter settings, module, power supply, system card
replacement issues.
2
）
Locations Repair Service:
For problems that can’t be solved by online remote service, Unilumin has the right
to make decision on whether to send it back to service locations for repair service. The
customer shall pay the freight, insurance, customs and customs clearance fees to the
nearest service locations of Unilumin. Unilumin will send back the repaired products or
equipment and only pay the shipping cost. Unilumin does not accept the payment of
logistics parts and does not bear any customs duties and customs clearance fees