Unilumin UHWII Series, Product Manual

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Chapter 8 After-Sales and Warranty
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ts to Unilumin’s service station. And Unilumin will send back the repaired products
or parts to customer and only bear one-way freight. Unilumin will reject unauthorized
return delivery via pay upon arrival and will not be liable for any tariffs and custom
clearance fees. Unilumin shall not be held liable for any defects, damages or losses of
the repaired products or parts due to transportation or improper package.
3) Provide On-site Engineer Service for Quality Issues:
If there is a quality issue as stipulated in Article 5 of this Warranty Policy, and
Unilumin believes the condition is necessary, on-site engineer service free of charge
will be provided. In this case, customer shall provide a fault report to Unilumin for
on-site service application. The content of the fault report shall include but not limited
to photos, videos, number of faults, etc., to enable Unilumin to conduct preliminary
fault judgment. If the quality problems is not covered by this Warranty Policy after the
on-site investigation of Unilu
min’s engineer, customer shall pay travel expenses and
technical service fees as per Article 7.4.
Defective parts replaced by Unilumin’s on-site
engineers shall be the property of Unilumin.
8.4 Disclaimer
No warranty liability shall be assumed by Unilumin for defects or damages due to
the following conditions:
1) Unless written agreed otherwise, this Warranty Policy does not apply to
consumables, including but not limited to connectors, networks, fiber optic cables,
cables, power cables, signal cables, aviation connectors, and other wire and
connections.
2) Defects, malfunctions or damages caused by improper use, improper handling,
improper operation, improper installation/disassembly of the display or any other
customer misconduct. Defects, malfunctions or damages caused during
transportation.
3) Unauthorized disassembly and repair without permission of Unilumin.
4) Improper use or improper maintenance not in accordance with the product
manual.
5) Man-made damages, physical damages, accident damages and product misuse,
such as component defect damage, PCB board defect, etc.