Conducting calls – with multiple users
61
Busy override
You need to speak to an internal user urgently, even though his line is busy. The
"Override" function allows you to interrupt the ongoing call to pass on a mes-
sage.
This function is only available when the code has been input and if it has been
configured by the service engineer.
p
The user is busy.
*
L 2
Call the function.
o
Enter the phone number of the busy user.
The override is established. The user name or phone number, to whom/which
the call has been transferred, is displayed.
Override is ended when you replace the handset.
Transferring a call (joining)
Transferring a call means that you wish to hand over a call you are conducting
on your handset to another user.
Transferring (without announcing the call transfer)
p
You can use this function to forward a call you answered to another user.
Open the system menu.
> <
[
Select the menu item and confirm.
The current call is placed "on hold", so that the first user waits.
o
Enter the phone number of the user to whom the call is to be transferred.
p
The number is dialled.
Either:
a
Press the On-hook key. The target user's phone rings. He picks up the call by
lifting the handset.
Or:
Open the system menu.
> <
[
Select the menu item and confirm.
a
Press the On-hook key. The target user's phone rings. He picks up the call by
lifting the handset.
You receive a recall:
• immediately if you have made a mistake,
• 45 seconds after the transfer if the destination user does not answer.
If you do not answer recalls, another telephone defined by the service engineer
is called (intercept station).
Override
<Name>
During override
• all users hear an override tone and everything that is said,
• all users see the following message on the display "Override:....:” .
Menu
Start transfer?
Menu
Transfer?
