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Fixing problems

117

Possible cause 1:

If "Clear other layer" appears on the menu:



you tried to program a function or internal station number with LED on a key that
is already programmed on the second layer (for example, external station num-
ber).

Possible reaction:

Confirm "Clear other layer" to save the station number/function.

Possible cause 2:

If "Clear LED support" appears on the menu:



you tried to program a station number without LED display or an external station
number on a key that already is already programmed with an internal phone
number with LED display.

Possible reactions:

Confirm "Clear LED support" to save the station number. The existing internal
station number remains on the other layer without LED display.

Contact partner in the case of problems

Contact your service personnel if a fault persists for more than five minutes, for
example.

Key affects other layer

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Summary of Contents for OpenStage 40

Page 1: ...OpenStage 40 T OpenStage Key Module 40 OpenStage Busy Lamp Field 40 HiPath 3000 OpenScape Business User Guide A31003 S2000 U101 9 7619 ...

Page 2: ...escriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage...

Page 3: ...the mu nicipal waste stream via designated collection facilities appointed by the government or the local authorities Proper disposal and separate collection of your old appliance will help prevent po tential damage to the environment and human health It is a prerequisite for reuse and recycling of used electrical and electronic equipment For more detailed information about disposal of your old ap...

Page 4: ...accumulate this can con siderably reduce the service life of the telephone Do not expose the telephone to direct sunlight or any other source of heat as this is liable to damage the electronic components and the plastic casing Do not operate the telephone in damp environments such as bathrooms Product support on the internet Information and support for our products can be found on the Internet at ...

Page 5: ...e 13 Key Module 14 OpenStage Key Module 40 14 OpenStage Key Module 15 15 OpenStage Busy lamp field 40 16 Keys 17 Function keys 17 Audio keys 17 5 way navigator 18 Programmable sensor keys 19 Keypad 20 Display 21 Idle mode 21 Telephony dialogs 23 Mailbox 25 Messages 25 Voicemail 25 Caller list 26 Menu 27 Program Service menu 27 Call preparation 28 Call pop up 29 Audio accessories 29 Basic functions...

Page 6: ...entrance telephone and opening the door 44 Accepting a call from an answering machine 45 Making calls 46 En bloc sending correcting numbers 46 Using the caller list 47 Dialing a number from the internal directory 48 Using the LDAP directory not for HiPath 500 49 Making calls using system speed dial numbers 51 Dialing with speed dial keys 51 Talking to your colleague with a speaker call 52 Talking ...

Page 7: ... unauthorized use 77 Saving your PIN 77 More functions services 78 Appointments function 78 Saving appointments 78 Using timed reminders 79 Sending a message 79 Creating and sending a message 79 Viewing and editing incoming messages 80 Leaving an advisory message 81 Deleting advisory messages 81 Displaying the number of waiting calls overload display 82 Using another telephone like your own for a ...

Page 8: ...ng a group call 100 Accepting a call for another member of your team 102 Ringing group 102 Uniform Call Distribution UCD 103 Special functions in the LAN not for HiPath 500 105 Leaving hunt group group call 105 Setting up follow me call forwarding 106 Using night answer 107 Ringing group 108 Controlling relays only for HiPath 3000 109 Opening a door 110 Individual phone configuration 111 Adjusting...

Page 9: ... 4000 environment 115 Fixing problems 116 Responding to error messages on the screen 116 Contact partner in the case of problems 117 Troubleshooting 118 Caring for your telephone 118 Index 119 Overview of functions and codes 123 Display icons 126 ...

Page 10: ...ure optimum use of your multifunctional telephone in the network These instructions should be read and followed by every person installing operating or program ming an OpenStage phone This user guide is designed to be simple and easy to understand providing clear step by step in structions for operating your OpenStage phone Administrative tasks are dealt with in a separate manual The Quick Referen...

Page 11: ...y legibility Turn the phone to tilt the display This ensures you have a frontal view of the display while eliminating light reflexes Multi line telephone executive secretary functions Your OpenStage 40 T is a multi line telephone This means that your service personnel can con figure multiple lines on your phone which is not the case with single line phones Each line is as signed an individual phon...

Page 12: ...ize your telephone by assigning phone numbers and functions to the pro grammable sensor keys Page 19 4 You can use function keys when conducting a call to access frequently used functions such as Disconnect or to open the Program Service menu and mailbox Page 17 5 Audio keys are also available allowing you to optimally configure the audio features on your telephone Page 17 6 The 5 way navigator is...

Page 13: ...rties of your OpenStage 40 T Display type LCD 40 x 6 characters Illuminated display Programmable sensor keys 6 Full duplex speakerphone function Headset USB slave Phone analog adapter Interface for key modules Wall mounting Headset Busy Lamp field key module Handset USB slave HiPath ...

Page 14: ...o the side of the phone that provides 12 additional illuminated programmable keys Like keys on the phone these keys can be programmed and used according to your needs Page 19 You can attach up to two OpenStage Key Module 40s to your OpenStage 40 T To operate an OpenStage Key Module 40 you always require a power supply unit Page 3 ...

Page 15: ... the side of the phone that provides an additional 18 illuminated programmable sensor keys Like keys on the phone these keys can be programmed and used according to your needs You can only attach one OpenStage Key Module 15 to your OpenStage 40 You cannot mix the OpenStage Key Module 15 with the OpenStage Key Module 40 ...

Page 16: ... 40 T Key label Your OpenStage Busy lamp field 40 is delivered with label strips Write functions or names in the white fields on the label strips Alternatively you can use the Key Labeling Tool to conveniently create new label strips You can find this including instructions at http wiki unify com wiki Key_Labelling_Tool Lay the labeled strips on the key fields and place the transparent cover over ...

Page 17: ...on the phone your phone was configured as a forwarding destination O Open mailbox with red LED key Page 25 N Open telephone menu with red LED key Page 27 Key Function when key is pressed o Activate deactivate headset Page 42 p Activate deactivate microphone also for speakerphone mode Page 35 Set volume lower and contrast brighter Page 109 n Turn speaker on off with red LED key Page 32 Set volume l...

Page 18: ... access a context menu Open the context menu Press a In lists and menus go back one level or go back to the telephony interface by press ing several times During en bloc dialing Delete character to the left of the cursor Press d In idle mode Open the idle menu Page 22 In lists and menus Scroll down Long press key held down jump to the end of the list menu Press b In idle mode Open the idle menu Pa...

Page 19: ...le sensor keys by connecting a key module Page 14 You can program all programmable sensor keys except Shift on two levels The Shift key Page 64 must be configured for this and extended key functionality must be active con tact your service personnel In addition to functions and procedures external phone numbers and internal numbers with out LED display can also be saved on the second level Page 68...

Page 20: ...keys is useful when entering vanity numbers letters associated with the phone number s digits as indicated on the telephone spell a name e g 0700 PATTERN 0700 7288376 Multi function keys Character overview depends on the current language setting Function Long press key held down Turn ringtone on off Page 111 Turn phone lock on off Page 76 Text input Page 21 Next letter in upper case Delete charact...

Page 21: ... 40 T is in idle mode The left area contains the status bar on the first line followed by a five line field for additional dis plays A logo is displayed in the middle it can be set up by your service personnel Icons that appear under the logo inform you about callback requests voice messages and acti vated call forwarding The right area shows the labels of programmable sensor keys previous L1 labe...

Page 22: ...k phone DND on1 Advisory msg on Ringer cutoff on Send message View sent message2 View callbacks3 Directory HF answerback on Suppress call ID Waiting tone off DISA intern Icon Explanation The ring tone is deactivated Page 111 The Do not disturb function is activated Page 73 The phone lock is activated Page 76 You received new voice messages Page 25 Call forwarding is active Page 37 1 Must be activa...

Page 23: ...lected entry then another menu level is available which you can select with the i or c keys Page 18 Appearance during dialing Example You have deactivated Call preparation Page 28 have lifted the handset or pressed the speaker key Appearance during en bloc dialing Example You have deactivated Call preparation Page 28 and are entering a number The scope and type of functions that may be offered aut...

Page 24: ...g consultation hold Your call partner has placed the call on hold Detailed descriptions of the various functions can be found in the sections Making calls basic functions Page 30 and Making calls enhanced phone functions Page 42 Start conference Smith Michael3 16 100168 Consultation Start transfer Directory Icon indicating call status Call duration Current connection Options relevant to situation ...

Page 25: ...tions or groups In idle mode Page 21 the following signals alert you to the presence of new messages O key LED lights up Display Page 21 Press the mailbox key O Example Voicemail If your telephone is connected to a voicemail system such as Entry Voice Mail the Mailbox key will also light up to alert you to any messages that have arrived To play back your voicemail follow the instructions on the di...

Page 26: ...ltiple calls from the same caller do not automatically generate new entries in the caller list Instead only the most recent time stamp for this caller is updated and its number incremented The caller list is automatically displayed Page 22 in the idle menu Page 47 Information is displayed regarding the caller and the time at which the call was placed Example Callers with suppressed numbers cannot ...

Page 27: ...vice Menü with the key i 2 Press c and select a function from the idle menu Page 22 3 In idle mode press or and the code for the function you want Example The menu structure comprises several levels The first line in this structure shows the menu cur rently selected while the second line shows an option from this menu An arrow next to an entry indicates additional options for this entry For an ove...

Page 28: ...entered the number and confirmed Activate deactivating en bloc dialing Press the N menu key select Block Dialing On or Block Dialing Off using the 5 way naviga tion key and confirm with i Example Call preparation menu view An example of the display during en bloc dialing is on Page 23 For a description of en bloc dialing see Page 46 Block Dialing On Block Dialing On Block Dialing Off current statu...

Page 29: ... the entry Display using the i key 2 From the menu that appears select an action for dealing with the second party Consultation Page 36 Take call Page 55 Start conference Page 59 Start transfer Page 36 Phonebook Page 48 Put the call on hold Quit and return Audio accessories Press the N menu key and select entry Audio accessories using the 5 way navigator Set the following options accordingly cordl...

Page 30: ...quence If a call is waiting you hear a short tone beep every six seconds If transmitted calling party information name phone number appears on the graphic display Answering a call via the handset The phone is ringing The caller appears on the screen Lift the handset if nec or Set the call volume Keep pressing the key until the desired volume is set Please read the introductory chapter Getting to k...

Page 31: ...0 inches The phone is ringing The caller appears on the screen n Press the key shown The LED lights up or Confirm The speakerphone function is activated if nec or Set the call volume Keep pressing the key until the desired volume is set Ending a call n Press the key shown The LED goes out or s Press the key shown Accepting a call via the headset Prerequisite A headset is connected The phone rings ...

Page 32: ...peakerphone mode n Press the key shown Replace the handset Proceed with your call if nec or Set the call volume Keep pressing the key until the desired volume is set Switching to the handset Prerequisite You are engaged in a call in speakerphone mode Lift the handset n The LED key goes out Proceed with your call Open listening during a call You can let other people in the room join in on the call ...

Page 33: ...calls Enter the external code and the station number The other party answers with speaker Lift the handset or On hook dialing Speakerphone mode The called party does not answer or is busy n Press the key shown The LED goes out Your system may also be programmed so that you have to press the Inter nal key before you dial an internal number To call an external party you have to enter an external cod...

Page 34: ...dialed are stored automatically You can redial them simply by pressing a key Displaying and dialing saved station numbers Press the key once to dial the last number dialed Press the key twice to dial the next to the last number dialed Press the key three times to dial the third to the last number dialed or Keep selecting and confirming the option shown until the phone number you want appears Selec...

Page 35: ...phone will continue to ring The message currently not possible is displayed e g in the case of recalls Turning the microphone on and off To prevent the other party from listening in while you consult with someone in your office you can temporarily switch off the handset microphone or the hands free microphone You can also switch on the handsfree microphone to answer an announcement via the telepho...

Page 36: ...g calling parties from a conference Select and confirm the option shown Transferring a call If the person you are speaking to wants to talk to another colleague of yours you can transfer the call that colleague Confirm j Enter the number of the party to which you want to transfer the call Announce the call if necessary Replace the handset or Select and confirm the option shown1 Consultation Return...

Page 37: ...tion number Confirm Deactivating call forwarding r Press the key shown or Select and confirm the option shown When call forwarding is active a special dial tone sounds when you lift the handset If DID DTMF is active contact your service personnel you can also for ward calls to this destination Destinations fax 870 DID 871 fax DID 872 The call forwarding key flashes if you are a call forwarding des...

Page 38: ...er the destination number Enter the internal station number for internal destinations Enter the external code and the external station number for external destina tions Confirm Deactivating call forwarding no reply N Open the Program Service menu Page 27 Confirm Select and confirm the option shown Confirm the option shown to deactivate and delete the forwarding destination or Select and confirm to...

Page 39: ...your phone line to your home phone after busi ness hours N Open the Program Service menu Page 27 Confirm Select and confirm the option shown Confirm or select and confirm the option shown or select and confirm the option shown j Enter your DID number j Enter the destination number without the external code Confirm Deactivating call forwarding Select and confirm the option shown Confirm the display...

Page 40: ...ger busy When the user who did not answer has conducted another call Storing a callback Prerequisite You have reached a busy line or no one answers Confirm Accepting a callback Prerequisite You have saved a callback Z Your telephone rings Callback appears on the display Lift the handset or n Press the key shown The LED lights up or Select and confirm the option shown You hear a ring tone When conf...

Page 41: ... confirm the option shown1 Select and confirm to display additional entries Deleting a displayed entry Confirm Ending retrieval Select and confirm the option shown or N Press the key shown The LED goes out or n Press the key shown The LED goes out View callbacks 1 Differing display view in a HiPath 4000 environment Seite 113 Next callback Delete Exit ...

Page 42: ...her telephone ring N Open the Program Service menu Page 27 Select and confirm the option shown Select and confirm the option shown1 The called party appears on the display if nec Select and confirm until the name number of the required subscriber is dis played Confirm or j If you know the number of the telephone that is ringing enter it directly or T Press the flashing key answer Make sure your he...

Page 43: ...your selection and answer the call or p Press the key and answer the call Enabling and disabling handsfree answerback c Open the idle menu Page 22 Select and confirm the option shown or Select and confirm the option shown Mute off If handsfree answerback is enabled see below you do not need to switch on the microphone you can answer directly You can answer immediately in speakerphone mode If hands...

Page 44: ...one immediately or Lift the handset after more than thirty seconds j Dial the entrance telephone number Opening the door from your telephone during a call from the en trance telephone Confirm Opening the door from your telephone without calling the entrance telephone N Open the Program Service menu Page 27 Select and confirm the option shown Select and confirm the option shown j Dial the entrance ...

Page 45: ... door without a doorbell ring Deactivating the door opener N Open the Program Service menu Page 27 Select and confirm the option shown Select and confirm the option shown Accepting a call from an answering machine If an answering machine is connected to your system ask the responsible tech nician and you have programmed the answering machine s internal number on a key Page 64 you can accept the ca...

Page 46: ...er the station number External calls Enter the external code and the station number Dialing entered displayed numbers Lift the handset or Confirm Correcting numbers entered a Press The last digit entered in each case is deleted j Enter the required digit s Canceling en bloc sending Select and confirm the option shown or n Press the key shown The LED goes out or s Press the key shown Please dial A ...

Page 47: ...rm each subsequent display Ending retrieval Select and confirm the option shown or N Press the key shown The LED goes out or n Press the key shown The LED goes out Detailed view of a call Prerequisite You have retrieved the caller list and the selected entry is dis played c Press to view detailed information see the example on Page 26 Select and confirm the option shown for a detailed view of furt...

Page 48: ... the station numbers stored in the system Lift the handset or n Press the key shown The LED lights up or c Open the idle menu Page 22 Confirm if nec If several directories have been configured not for HiPath 500 Confirm The first entry is displayed on the screen or Press the relevant key to select the next previous entry or select and confirm the option shown to see the next eight entries in the l...

Page 49: ...onfirm the option shown j Enter the name you wish to search for using the keypad Page 20 max 16 characters You can enter an incomplete name e g mei for Meier if nec If configured ask your service personnel you can also search for surname and first name To separate surname and first name by a space enter 0 You can enter incomplete names e g mei p for Meier Peter if nec Select and confirm each lette...

Page 50: ...or further procedure see above If too many names are found If more than the maximum of 50 names are found corresponding to your query only an incomplete list of results can be displayed You can view these results select any of the names or change the search string e g narrow the search by entering more characters Confirm to view the incomplete list For further procedure see above or Narrow the sea...

Page 51: ...1 N Open the Program Service menu Page 27 Select and confirm the option shown 1 Press the key shown j Press the required speed dial key Configure a speed dial key You can program the keys 0 to 9 with ten frequently used phone num bers N Open the Program Service menu Page 27 Confirm Select and confirm the option shown 1 Press the key shown j Press the required speed dial key If the key is already i...

Page 52: ...oudspeaker if connect ed ask your service personnel or to an internal user with a system telephone without any action on their part N Open the Program Service menu Page 27 Select and confirm the option shown Select and confirm the option shown1 j Enter the station number Delete Exit Calls g Speaker call 1 Differing display view in a HiPath 4000 environment Seite 113 Responding to a speaker call Pa...

Page 53: ...ice personnel the system auto matically sets up a connection to a preset internal or external destination Lift the handset Depending on the setting the connection is either set up immediately or only after a preset period of time hotline after a timeout Reserving a trunk If configured ask your service personnel you can reserve an occupied trunk for yourself When the line is free you receive a call...

Page 54: ...r your telephone The operating procedure depends on whether the dialing aid is connected to the S0 bus or the a b T R port You can also use your system telephone as a dialing aid for other telephones Dialing aid on the S0 bus On the PC select a destination and start dialing The speaker on your telephone is switched on Lift the handset when the other party answers Dialing aid at the a b T R port On...

Page 55: ...call and hear a tone every six sec onds When the function Call pop up is activated a notification window ap pears Page 29 Ending the first call and answering the waiting call Replace the handset Your telephone rings Answer the second call Lift the handset Placing the first call on hold and answering the second call Select and confirm the option shown You are immediately connected to the second cal...

Page 56: ...ng tone every six seconds for external calls A one time special dial tone then alerts you to the waiting call Activating the call waiting tone c Open the idle menu Page 22 Select and confirm the option shown Deactivating the call waiting tone c Open the idle menu Page 22 Select and confirm the option shown Saving a number You can save your call partner s station number for subsequent redialing fro...

Page 57: ...f the park slot number you entered is not displayed it is already in use enter another one Retrieving a parked call Prerequisite One or more calls have been parked The phone is idle N Open the Program Service menu Page 27 Select and confirm the option shown Select and confirm the option shown1 0 9 Enter the park slot number you noted earlier If the park slot number you enter is not in use you cann...

Page 58: ...y flashes slowly if nec or s Replace the handset or press the key shown Depending on the configuration this may be necessary so other members can also pick up the call on hold Accepting call on hold Prerequisite One or more calls are on hold The phone is idle N Open the Program Service menu Page 27 Select and confirm the option shown or S If the Retrieve Page 64 key is available press it j Enter t...

Page 59: ...Call the new party Announce the conference Select and confirm the option shown Viewing the conference parties Select and confirm the option shown The first party is displayed To display other parties confirm each subsequent display To exit the list Select and confirm the option shown Removing parties from the conference You are connected to a conference and wish to disconnect one of the partici pa...

Page 60: ...x dialing You can transmit dual tone multifrequency DTMF signals to control devices such as an answering machine or automatic information system N Open the Program Service menu Page 27 Select and confirm the option shown Select and confirm the option shown1 j You can use the keys 0 through 9 and to transmit DTMF sig nals Conference g Leave conference Conference g End conference Conference g Drop l...

Page 61: ...nction has been configured contact your service personnel you can use a speaker call announcement Page 98 to announce a call in progress to a group of users Page 52 After a member of the group has accepted the call request you can transfer the waiting party Prerequisite You are conducting a call Confirm The other party is placed on hold c Press the key shown Select and confirm the option shown j E...

Page 62: ...he display and the busy tone is followed by the ring tone The called party can then respond Page 55 Busy override joining a call in progress This function is only available if it has been configured by the service technician contact your service personnel Prerequisite You have dialed an internal number and hear a busy signal It is important that you reach the called party Select and confirm the op...

Page 63: ...ndard night answer service or j Enter the destination number temporary night answer service Confirm Deactivating Select and confirm the option shown Service personnel can also configure an automatic night answer service The automatic night answer service activates at specific times for your telephone de pending on how it is programmed You can deactivate the automatic night answer service or replac...

Page 64: ...t and confirm the option shown Confirm if nec Select and confirm the option shown Some functions e g with Call forwarding cannot be saved completely This means that when later initiating the function by pressing the button further in puts are required Confirm or Select and confirm the option shown The label appears automatically and cannot be altered The LED displays Page 19 and Page 65 show the s...

Page 65: ...y Release S Saved function is not activated R Saved function is activated Callback S You have no entry for callback R You have an entry for callback Repdial key Internal Direct station select S Party not on a call R Party is on a call or has activated DND T Flashing quickly I m being called please accept Flashing slowly another party is being called and has not yet answered Call key General call k...

Page 66: ... number is reached Data I O Service S No connection to an application R Active connection to an application T Flashing slowly connection to an application is temporarily interrupted The following functions programmed on keys do not have a LED function Repdial key external Procedure key Trace call Speed dial Clear Lock all phones Send message Directory 1 internal 2 LDAP not for HiPath 500 Call wait...

Page 67: ...confirm the option shown Select and confirm the option shown j Enter procedure Example 67 231 123456 67 Code for associated dial 231 Number of the phone to for which the call should be made 12345 the number to be called if nec S Press Pause to enter pauses a P appears on the display Confirm or If you make a mistake Select and confirm the option shown This deletes all entered digits Confirm or Sele...

Page 68: ...en the Program Service menu Page 27 Select and confirm the option shown S Press the key shown Confirm if nec Select and confirm the option shown Confirm Confirm j Enter the station number If you make a mistake a Press This deletes all entered digits Confirm or Select and confirm the option shown or Select and confirm to assign a label Page 69 Assign telephony function Prog feature key Change key N...

Page 69: ...hown Confirm j Enter text via the keypad max 12 characters Page 21 Select and confirm to reset to the default label Confirm to apply the changes or Select and confirm to reject the changes made Confirm Deleting sensor key programming L Deleting a function phone number label S Press and hold the required sensor key Select and confirm the option shown You cannot change the labels on function keys As...

Page 70: ...work operator free external calls are also displayed The message Free of Charge appears on the screen either before or during the call If the cost indication facility has not been installed the display will show the di aled number and or the length of the telephone call For all calls and for the last call Connection charges for the last chargeable call made are displayed first After five seconds t...

Page 71: ...rammed the function Show call charges on a key Page 64 The LED lights up to indicate that a you have conducted a chargeable call since the last time you viewed the charges S Press the Call Charges key Chargeable calls are displayed Press to display further chargeable calls Select and confirm the option shown or select and confirm the option shown or select and confirm the option shown or select an...

Page 72: ... Program Service menu Page 27 Select and confirm the option shown Select and confirm the option shown1 j Enter the account code if nec Press this key or Confirm May be necessary depending on configuration contact your service personnel j Enter the external phone number Calls g Account code 1 Differing display view in a HiPath 4000 environment Seite 113 Save You can also enter the account code duri...

Page 73: ...rb If you do not wish to take calls you can activate do not disturb Internal callers hear the busy tone external callers are connected to another phone which you can specify contact your service personnel Activating c Open the idle menu Page 22 Select and confirm the option shown Activating c Open the idle menu Page 22 Confirm Ringer cutoff on 1 Differing display view in a HiPath 4000 environment ...

Page 74: ... and confirm the option shown Deactivate c Open the idle menu Page 22 Select and confirm the option shown Silent Monitor When configured ask responsible service personnel you can join in an on go ing call conducted by an internal user and monitor silently and unnoticed 944 Enter the code j Enter your internal station number Suppress call ID Restore caller ID Your service personnel can activate dea...

Page 75: ...Deactivating the telephone to be monitored N Press the lit key The LED goes out or Replace the handset Monitoring the room j Enter the internal station number of the phone located in the room that you wish to monitor Trace call identifying anonymous callers not for U S You can identify malicious external callers You can record the caller s phone number during a call or up to 30 seconds after a cal...

Page 76: ...r c Open the idle menu Page 22 Select and confirm the option shown j Enter code telephone lock Page 77 The padlock icon appears on the status bar Page 22 Unlocking the phone Hold down the key shown or c Open the idle menu Page 22 Select and confirm the option shown j Enter code telephone lock Page 77 Lock phone When the phone is locked a special dial tone sounds when the handset is lifted Within t...

Page 77: ...shown Saving your PIN Enter the code to use the functions for protecting your phone against unauthorized use Page 76 for using another telephone like your own Page 82 Change number Page 82 You can save this code N Open the Program Service menu Page 27 Select and confirm the option shown Confirm the option shown1 j Enter the current five digit PIN If you have not yet set a PIN use 00000 the first t...

Page 78: ... Open the Program Service menu Page 27 Select and confirm the option shown j Enter a 4 digit time such as 0905 for 9 05 9 05 a m or 1430 for 14 30 2 30 p m if nec 2 or 7 If the selected language is US English Page 112 you can enter the code 2 for am or 7 for pm default am Confirm or Select and confirm the option shown Confirm Deleting and checking a saved appointment N Press the key shown Select a...

Page 79: ... the option shown j Enter the internal station number of the recipient or group Select predefined text can be changed by service personnel and confirm or 0 9 Enter the code directly The code is shown on your display with the corresponding message or Select and confirm the option shown j Enter message up to 24 characters Page 20 Confirm Reminder at 1200 If you do not answer the timed reminder it is...

Page 80: ...eleted Viewing and editing incoming messages Pay attention to the notes on Page 25 O The LED lights up Press the key shown The sender s caller ID appears in the first line on the display see the example on Page 25 Confirm The text message appears on the display Viewing the transmission time Confirm Calling the sender Select and confirm the option shown Deleting messages Select and confirm the opti...

Page 81: ...ext can be changed by service personnel and confirm or 0 9 Enter the code directly The code is shown on your display with the corresponding message or Select and confirm the option shown j Enter message up to 24 characters Page 20 Confirm Deleting advisory messages c Open the idle menu Page 22 Confirm or R When the Advisory message is available Page 64 the LED lights up Press the key shown Advisor...

Page 82: ...et limit has been reached LED is flashing quickly The limit has been exceeded overload Using another telephone like your own for a call Other parties can temporarily use your phone like their own for an outgoing call N Open the Program Service menu Page 27 Select and confirm the option shown Select and confirm the option shown 1 j Enter the number of the other user j Enter the other user s code Pa...

Page 83: ...elephone are the first telephones at each con nection The telephones are in idle state The following procedure is carried out on the new phone N Open the Program Service menu Page 27 Select and confirm the option shown j Enter own station number j Enter code telephone lock Page 77 Not necessary if you have not set a code Confirm Relocate Complete relocate If you change numbers of different system ...

Page 84: ...ng services and functions system wide cancellation for a telephone A general reset procedure is available for initiated functions The following func tions are deleted if enabled Forwarding on Advisory msg on Ringing group on Hunt group off Suppress call ID Call waiting tone off Do not disturb on Ringer cutoff on Received messages View callbacks N Open the Program Service menu Page 27 Select and co...

Page 85: ... code 81 81 Page 98 Leave an advisory message code 69 69 Page 81 Group call code 85 85 Page 98 Reset services and functions code 0 Page 84 Control relays code 90 90 Page 107 Night answer code 44 44 Page 63 Timed reminders code 46 46 Page 78 N Open the Program Service menu Page 27 Select and confirm the option shown j Enter the internal station number of the phone where you wish to activate the fun...

Page 86: ...7 Page 73 Ringer cutoff code 98 98 Page 73 Dial using speed dial code 7 Page 51 Associated service code 83 Page 85 Prerequisite Your phone supports tone dialing DTMF or you can switch your phone to tone dialing The phone is not connected to the system j Establish a connection to the system Enter the station number contact your service personnel j Wait for the continuous tone if necessary switch ph...

Page 87: ...enu Page 27 Confirm j Enter the required trunk number contact your service personnel j Entering a code for required ISDN function contact your service personnel Keypad dialing Contact your network provider to find out which ISDN functions can be code operated in your country Unify GmbH Co KG shall not be liable for damages costs which may be incurred by fraudulent activities or remote operation su...

Page 88: ...ite You have set up a connection N Open the Program Service menu Page 27 Select and confirm the option shown For entering data you are guided by the connected computer However de pending on configuration contact your service personnel you must activate your entries in one of the following ways Inputs in en bloc mode 0 9 Enter data Complete entry or Confirm or Inputs in online mode The connected co...

Page 89: ...ata I O key Key programming Page 64 j Enter the three digit ID for the application you wish to control 0 9e Use the relevant keys to communicate with the application Temporarily interrupting communication with the application The phone is ringing You answer the call T The Data I O key flashes Communication to the application is automatically in terrupted Resuming communication with the application...

Page 90: ...he screen Paging persons not for USA not for HiPath 500 If radio paging equipment PSE is connected to your system contact your ser vice personnel you can locate people via their pocket receivers Pocket receivers signal a call request to the person you want to page This per son can then answer the page at the nearest phone Paging persons To ensure that you can be found you must have enabled a ringi...

Page 91: ...ther subscrib er Your primary line which is configured on another telephone simultaneously functions as the secondary line on that telephone Line utilization Private line A line that is used by a single telephone This line cannot be used as a second ary line by another telephone Shared line A line that is configured on multiple telephones The line status if configured is displayed for all telephon...

Page 92: ...keys Answering calls with the trunk keys Prerequisite Your telephone rings or the trunk key flashes quickly if nec T Press the trunk key that is flashing quickly not necessary if Prime Line is active Lift the handset or On hook dialing Speakerphone mode Dialing with trunk keys if nec S Press the free trunk key you wish to use to establish the connection not necessary if Prime Line is active j Dial...

Page 93: ...shing trunk key The first call party is on hold on the other trunk T Press the trunk key flashing slowly The second call party is on hold You can switch between lines as often as you wish Press the trunk key flashing slowly each time MULAP conference release If configured consult your service personnel you can program a sensor key on your phone with the function MULAP Privacy Release Page 64 The d...

Page 94: ...ed or T LED on the DSS keys is flashing slowly a caller is trying to reach another mem ber of your team who has not yet answered Using DSS keys to answer calls Prerequisite Your telephone rings or the DSS key flashes if nec T Press the flashing DSS key This is not necessary if you are called directly DSS key flashes quickly Lift the handset or On hook dialing Speakerphone mode Calling a team membe...

Page 95: ...d to this trunk in your group N Open the Program Service menu Page 27 Select and confirm the option shown or S If available press the CFW MULAP key You have programmed a key with the incomplete CFW MULAP function ex cluding the call forwarding type and destination Page 64 S Press the required trunk key or j Enter the required trunk number Select and confirm the option shown or select and confirm t...

Page 96: ...press the CFW MULAP key Understanding LED messages of the CFW MULAP key S The LED on the CFW MULAP key is off call forwarding is not active for this trunk or R The LED on the CFW MULAP key lights up call forwarding is active for this trunk or T The LED on the CFW MULAP key flashes slowly the trunk is the destination of call forwarding Forward Line Off If you have activated call forwarding for a tr...

Page 97: ...one there is a sensor key programmed with the func tion Ring Transfer The default label is Ring xfer Activating S Press the Ring xfer key The LED lights up or N Open the Program Service menu Page 27 Select and confirm the option shown S Press the required trunk key or j Enter the required trunk number Deactivating R Press the Ring xfer key The LED goes out or N Open the Program Service menu Page 2...

Page 98: ...re programmed on trunk keys Page 91 Each station in the group can still be reached via their personal station number You can activate and deactivate the audible signal for a hunt group group call or individual trunks in a group including executive secretary If the LED on a programmed Hunt group key is illuminated Page 64 this means that the audible tone was activated for at least one group c Open ...

Page 99: ...hown 1 The audible tone for the group trunk displayed is deactivated or Select and confirm the option shown 1 The audible tone for the group trunk dis played is activated or Select and confirm the option shown1 The audible tone for all groups and trunks is deactivated or Select and confirm the option shown 1 The audible tone for all groups and trunks is activated Leave group Join group 301 X Group...

Page 100: ...t answers the call first receives the call Saving displaying and deleting telephones for the ringing group N Open the Program Service menu Page 27 Confirm Select and confirm the option shown1 Follow the display prompts enter the internal station number Removing all telephones in a call ringing group Select and confirm the option shown Pickup group Special features must be taken into consideration ...

Page 101: ...e menu Page 27 Confirm Select and confirm the option shown1 Confirm or select and confirm the option shown j To log on enter your identification number Agent Contact your service per sonnel to find out what it is Logging on and off during your shift N Open the Program Service menu Page 27 Confirm Select and confirm the option shown 1 Confirm or select and confirm the option shown Destinations g UC...

Page 102: ...m or select and confirm the option shown Turning the night service on and off for UCD N Open the Program Service menu Page 27 Confirm Select and confirm the option shown 1 Confirm or select and confirm the option shown Display the number of waiting calls N Open the Program Service menu Page 27 Confirm Select and confirm the option shown 1 Confirm Destinations g UCD g 1 Differing display view in a ...

Page 103: ...ome functions These are described in this section Leaving hunt group group call Prerequisite You are part of a hunt group group call Page 98 in another HiPath 3000 c Open the idle menu Page 22 Select and confirm the option shown j Enter the DISA call number of the other HiPath 3000 i or Confirm your entry j Enter the DISA station number of your phone i or Confirm your entry Confirm or select and c...

Page 104: ... HiPath 3000 i or Confirm your entry j Enter the DISA station number of your phone i or Confirm your entry Activating c Open the idle menu Page 22 Select and confirm the option shown Confirm or select and confirm the option shown or select and confirm the option shown j Enter the destination phone number Confirm Deactivating c Open the idle menu Page 22 Select and confirm the option shown DISA int...

Page 105: ...f the HiPath 3000 to which the night answer phone is connected i or Confirm your entry j Enter the DISA station number of the phone you are using to activate deacti vate night answer i or Confirm your entry Activating c Open the idle menu Page 22 Select and confirm the option shown j Enter the destination number temporary night answer service Select and confirm the option shown Deactivating c Open...

Page 106: ... Page 27 Confirm Select and confirm the option shown Confirm or select and confirm the option shown or select and confirm then follow the operating instructions j Enter the station number Select and confirm the option shown Confirm Select and confirm the option shown Removing all telephones in a call ringing group c Open the idle menu Page 22 Select and confirm the option shown Destinations g Ring...

Page 107: ...Path 3000 communications platforms Select and confirm the option shown j Enter the DISA station number of the HiPath 3000 where you wish to control the relay i or Confirm your entry j Enter the DISA station number of the phone you wish to use to control the re lay i or Confirm your entry Confirm or select and confirm the option shown 1 4 Enter the relay DISA intern Control Relay On Control Relay O...

Page 108: ...ons platforms Page 44 c Open the idle menu Page 22 Select and confirm the option shown j Enter the DISA station number of the HiPath 3000 where you wish to control the relay i or Confirm your entry j Enter the DISA station number of the phone you wish to use to control the re lay i or Confirm your entry Select and confirm the option shown j Z Dial the entrance telephone number DISA intern Open doo...

Page 109: ... Setting contrast The display has four contrast levels that you can set according to your light con ditions or Press one of the keys shown in idle mode Page 21 Select and confirm the option shown or Keep pressing the key until the desired contrast is set i Save Adjusting displays on the Open Stage Key Module You can adjust the contrast setting for any OpenStage Key Module connected to suit the cur...

Page 110: ... volume Keep pressing the key until the desired volume is set i Save Adjusting the ring volume or Press one of the keys shown in idle mode Page 21 Confirm or Raise or lower the volume Keep pressing the key until the desired volume is set i Save Adjusting the ring tone or Press one of the keys shown in idle mode Page 21 Select and confirm the option shown or To adjust the ring tone Keep pressing th...

Page 111: ...the telephone to the acoustics in your environment Quiet room Normal room and Noisy room or Press one of the keys shown in idle mode Select and confirm the option shown or To set the room type Keep pressing these keys until the setting you want ap pears on the screen i Save Activating deactivating the ringer You can see whether the function is activated or deactivated from the corre sponding icon ...

Page 112: ...l LEDs on the phone and on the key module flash your station number is displayed all pixels are active on the display the ring tone is audible Checking the key assignment You can check key assignment on your phone to determine which functions are assigned to which keys N Open the Program Service menu Page 27 Select and confirm the option shown S Press any key The key assignment is displayed Select...

Page 113: ...iew HiPath 3000 display HiPath 4000 display Description Program Service Service menu Page 27 Transfer Transfer Page 36 Page 61 View callbacks Show callback destinations Page 41 Pickup directed Pickup directed Page 42 Caller list Call list log Page 47 Use speed dialing Use speed dialing Page 51 Change Speed Dial Speed dial Call wait term Second call release Page 56 Call wait trm off Second call on ...

Page 114: ...relevant function Possible causes Dialed a non existent station number Called phone is unplugged Possible reactions Enter correct station number Call this station again later Possible cause Dialed your own station number Possible reaction Enter correct station number Possible cause The system currently has no free space for external station numbers Possible reaction Try again later Invalid entry N...

Page 115: ...e 2 If Clear LED support appears on the menu you tried to program a station number without LED display or an external station number on a key that already is already programmed with an internal phone number with LED display Possible reactions Confirm Clear LED support to save the station number The existing internal station number remains on the other layer without LED display Contact partner in t...

Page 116: ...problems First contact the relevant service personnel If the service personnel are unable to correct the problem they must contact Customer Service Caring for your telephone Never allow the telephone to come into contact with coloring oily or aggres sive agents Always use a damp or antistatic cloth to clean the telephone Never use a dry cloth If the telephone is very dirty clean it with a diluted ...

Page 117: ... DSS keys in a team 95 Call charge assignment 72 Call charges for another telephone 70 for your telephone 70 Call duration 70 Call forwarding 37 MSN in CO 39 Call log 26 Call pop up 29 Call request 26 Call volume 30 112 Call waiting 62 accepting 55 allowing 56 preventing 56 Call waiting camp on tone off 56 Call waiting on off 56 Call waiting tone on off 56 Callback 40 Caller ID suppression 74 Call...

Page 118: ...phone 85 programming on a key 64 resetting 84 using from the outside 86 G General information 10 Graphic display 21 Group call 100 H Handsfree answerback 43 off 43 on 43 Headset 42 HiPath 5000 opening a door 110 relays 90 109 Hold 58 Hotline 53 Hotline delayed 53 Hunt group 100 I Icons 126 connection status 24 messages 22 status bar 22 Illuminated display 111 Important information 4 Incoming calls...

Page 119: ...team 93 Primary line 91 Private line 91 Procedure programming a key 64 67 Program Service menu 27 Programmable sensor keys 19 Project calls 72 Project code account code 72 R Radio paging equipment PSE 90 Recall 61 Receiving volume 30 112 Recording 61 Redialing a number 34 from the caller list 48 Relays 90 Reserve trunk 53 Resetting functions 84 Resetting services 84 Ring tone 112 Ring transfer in ...

Page 120: ... 80 receiving 80 Text message deleting displaying 79 sending 79 Three party conference 36 Timed reminder 78 Timed reminder answering 79 Toggle Connect 36 Toggle connect in the team 94 Tone dialing 60 Tone dialing DTMF dialing 60 Trace call 75 Transfer call 36 96 after announcement 61 Troubleshooting 118 Trunk flash 62 Trunk keys 91 Trunk reserving 53 U UCD 103 Unanswered calls 26 User interface 12...

Page 121: ...on Advisory msg off 69 69 X X Associated dial 67 X Associated serv 83 X Call waiting Waiting tone off Waiting tone on Call wait term on Call wait trm off 55 87 87 490 490 X X X X X Callback View callbacks Delete 58 58 X Caller list Save number 82 82 X X Conference Start conference Add party End conference View conf parties Remove party Drop last conf party 3 3 491 X Consultation Return to held cal...

Page 122: ...WD off Forward Line On Forward Line Off 1 11 12 13 1 495 495 64 64 501 501 X X X X X X X X X X X Headset Answer a call X HF answerback on HF answerback off 96 96 X X Hotline Join group Leave group In hunt group Out of hunt group 85 85 85 85 X X X X Keypad dialing 503 Lock all phones 943 X Lock phone Unlock phone Change PIN 66 66 93 X X Mute on Mute off 52 52 X X Night answer on Night answer off 44...

Page 123: ...0 X Retrieve line 63 X Ring Transfer On Ring Transfer Off 502 502 X X Ringer cutoff on Ringer cutoff off 98 98 X X Ringing group on Ringing group off 81 81 X X Room monitor 88 X Select language 48 Send message View sent message View messages Mailbox 68 68 68 X X X X Shift Key X Show call charges own telephone View call charges other party s telephone 65 X X Silent monitor not for HiPath 500 944 Sp...

Page 124: ...04 404 405 X X X X X X X X X Use speed dialing Change Speed Dial station 7 92 X X Status bar The ring tone is deactivated Page 111 The Do not disturb function is activated Page 73 The phone lock is activated Page 76 Messages You received new voice messages Page 25 Call forwarding is active Page 37 Connection status The call is active The call has been disconnected You have placed the call on hold ...

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