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Unify openstage 15 T hipath 3000 User Manual Download Page 87

Fixing problems

87

Fixing problems

Responding to error messages

Possible causes:

Station number is incorrect.

Possible reactions:

Enter correct station number.

Possible causes:

Locked function selected.

Possible reactions:

Apply to service personnel for authorisation for relevant function.

Possible causes:

Dialled a non-existent station number. Called phone is unplugged.

Possible reactions:

Enter correct station number. Call this station again later.

Possible causes:

Dialled your own station number. 

Possible reactions:

Enter correct station number.

Contact partner in case of problems

Contact your service personnel if a fault persists for more than five minutes, for 
example.

Incorrect input

Not authorised

Currently not possible

Invalid station number

Summary of Contents for openstage 15 T hipath 3000

Page 1: ...OpenStage 15 T HiPath 3000 OpenScape Business User Guide A31003 S2000 U131 8 7619 ...

Page 2: ...escriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract Availability and technical specifications are subject to change without notice Unify OpenScape OpenStage...

Page 3: ...y the government or the local authorities Proper disposal and separate collection of your old appliance will help prevent po tential damage to the environment and human health It is a prerequisite for reuse and recycling of used electrical and electronic equipment For more detailed information about disposal of your old appliance please contact your city office waste disposal service the shop wher...

Page 4: ...accumulate this can con siderably reduce the service life of the telephone Do not expose the telephone to direct sunlight or any other source of heat as this is liable to damage the electronic components and the plastic casing Do not operate the telephone in damp environments such as bathrooms Product support on the internet Information and support for our products can be found on the Internet at ...

Page 5: ... Keys 13 Audio keys 13 Mailbox key and Menu key 13 Navigation keys 13 Programmable function keys 14 Dialpad 15 Display 15 Idle mode 15 Mailbox 16 Messages 16 Voicemail 16 Caller list 17 Program Service menu 17 Basic functions 18 Answering a call 18 Answering a call via the handset 18 Answering a call via the loudspeaker speakerphone mode 19 Switching to speakerphone mode 19 Switching to the handse...

Page 6: ... numbers 36 Dialling with speed dial keys 36 Talking to your colleague with a speaker call 37 Talking to your colleague with discreet calling 37 Automatic connection setup hotline 38 Reserving a trunk 38 Assigning a station number not for U S 38 Associated dialling dialling aid 39 During a call 40 Using call waiting second call 40 Preventing and allowing call waiting automatic camp on 41 Turning t...

Page 7: ...splaying the number of waiting calls overload display 64 Using another telephone like your own for a call 64 Fax details and message on answering machine 65 Changing a number after exchanging moving relocating a phone 65 Resetting services and functions system wide cancellation for a telephone 66 Activating functions for another telephone 66 Using system functions from outside DISA Direct Inward S...

Page 8: ...ne configuration 83 Setting contrast 83 Adjusting audio settings 83 Adjusting the receiving volume during a call 83 Adjusting the ring volume 83 Adjusting the ring tone 83 Adjusting the attention ring volume 84 Adjusting the speakerphone to the room acoustics 84 Language for system functions 84 Testing the phone 85 Testing the phone s functionality 85 Checking the key assignment 85 Differing displ...

Page 9: ...s and ensure op timum use of your multifunctional telephone These instructions should be read and followed by every person installing operating or program ming the OpenStage These operating instructions are designed to be simple and easy to understand providing clear step by step instructions for operating the OpenStage Administrative tasks are dealt with in a separate manual The Quick Reference G...

Page 10: ...to tilt the display to ensure you have a frontal view of the display and avoid light reflexes Adjust the contrast as required Page 83 Multi line telephone executive secretary functions Your OpenStage 15 T is a multi line telephone This means that multiple lines can be configured by your service personnel which is not the case with single line phones Each line is assigned an individual phone number...

Page 11: ...display permits intuitive operation of the phone Page 15 3 Audio keys are also available allowing you to optimally configure the audio features of your telephone Page 13 4 O mailbox key and N menu key 5 The dialpad is provided for entering phone numbers codes 6 The navigation keys are used to operate the phone Page 13 7 The programmable keys can be assigned functions e g Release Page 49 Display ty...

Page 12: ...ched to the side of the phone that provides an additional 18 illuminated keys that can only be programmed for phone numbers Like keys on the phone these keys can be programmed with phone numbers and used according to your needs Page 14 You can only attach one OpenStage Key Module 15 to your OpenStage 15 T ...

Page 13: ... set contrast brighter Page 83 n Turn speaker on off with red LED key Page 20 Increase volume and set contrast darker Page 83 Key Function when key is pressed O Open mailbox with red LED key Page 16 N Open Program Service menu with red LED key Page 17 Key Function when key is pressed Open the idle menu Page 15 or browse back in the menu Perform action Open the idle menu Page 15 or browse forward i...

Page 14: ...key Meaning of LED displays on function keys and DSS keys Increase the number of programmable function keys by connecting a key module Page 12 The configuration of direct station selection keys must be activated by your service person nel Direct station selection keys can be assigned an internal number from the HiPath 4000 net work LED Meaning of function key Meaning of DSS key S Off The function ...

Page 15: ...ur phone is in idle mode when there are no calls taking place or settings being made Example Idle menu In idle mode press the or key on the 3 way navigator Page 13 to display the idle menu You can call up various functions here The idle menu includes selected functions from the Program Service menu Page 17 The idle menu may contain the following entries Caller list Forwarding on Lock phone DND on1...

Page 16: ...signals alert you to the presence of new messages O key LED lights up Messages received is displayed Press the mailbox key O Example Voicemail If your telephone is connected to a voicemail system such as Entry Voice Mail the Mailbox key will also light up to alert you to any messages that have arrived An appropriate message also appears on the display for instance in Entry Voice Mail X new message...

Page 17: ...nformation is displayed regarding the caller and the time at which the call was placed Example Program Service menu Use the N menu key to reach the Program Service menu for your communication system The menu key LED remains red as long as you are in this menu Example A double arrow next to an entry indicates the availability of additional options for this entry The menu structure comprises several...

Page 18: ...ds triple tone sequence If a call is waiting you hear a short tone beep every six seconds The number or the name of the caller appears on the display Answering a call via the handset The phone rings The caller appears on the screen Lift the handset or Raise or lower the volume Keep pressing the key until the desired volume is set Please read the introductory chapter Getting to know the OpenStage P...

Page 19: ... shown The LED goes out Switching to speakerphone mode Prerequisite You are conducting a call via the handset n Hold down the key and replace the handset Then release the key and continue the call if nec or Set the call volume Keep pressing the key until the desired volume is set U S mode If the country setting is set to U S consult your service personnel you do not have to hold down the loudspeak...

Page 20: ...l code and the station number The called party does not answer or is busy Replace the handset On hook dialling j Internal calls Enter the station number External calls Enter the external code and the station number The other party answers with speaker Lift the handset or On hook dialling Speakerphone mode The called party does not answer or is busy n Press the key shown The LED goes out Your syste...

Page 21: ...edial them simply by pressing a key Displaying and dialling saved station numbers Prerequisite The Redial key is configured S Press the Redial key Keep confirming until the phone number you want appears Select and confirm the option shown Ending a call n Press the illuminated key or Replace the handset You can also press the repdial key during a call and automatically initiate a callback Page 23 I...

Page 22: ...isplayed e g in the case of recalls Turning the microphone on and off To prevent the other party from listening in while you consult with someone in your office you can temporarily switch off the handset microphone or the hands free microphone You can also switch on the handsfree microphone to answer an announcement via the telephone speaker speaker call Page 28 Prerequisite A connection is set up...

Page 23: ... conference Select and confirm the option shown Leaving a conference Select and confirm the option shown Transferring a call If the person you are speaking to wants to speak to another colleague of yours you can transfer the call to that colleague Confirm the option shown j Enter the number of the party to whom you want to transfer the call Announce the call if necessary Replace the handset or Sel...

Page 24: ...shown j Enter the destination number Confirm the option shown The call forwarding symbol as well as the phone number and possibly also the forwarding destination name are displayed When call forwarding is active a special dial tone sounds when you lift the handset If DID DTMF is active consult your service personnel you can also for ward calls to this destination Destinations Fax 870 DID 871 Fax D...

Page 25: ...N Press the key shown Select and confirm the option shown j Enter the destination number Enter the internal station number for internal destinations Enter the external code and the external station number for external destina tions Confirm the option shown Deactivating call forwarding no reply N Press the key shown Select and confirm the option shown Confirm the option shown or Select and confirm ...

Page 26: ...hown j Enter your DID number j Enter the destination number without the external code Confirm the option shown Deactivating call forwarding Select and confirm the option shown Confirm the displayed call forwarding type j Enter your DID number Using callback You can request a callback if the internal station called is busy or if nobody an swers This also applies for external calls via ISDN exchange...

Page 27: ...r Select and confirm the option shown You hear a ring tone Viewing and deleting a saved callback Open the idle menu Page 15 Select and confirm the option shown1 Select and confirm to display additional entries Deleting a displayed entry Confirm the option shown Ending retrieval Select and confirm the option shown or N Press the key shown The LED goes out or n Press the key shown The LED goes out C...

Page 28: ...ion number appears on the screen You can conduct the call with the handset or in speakerphone mode Lift the handset and answer the call or Press the OK key to confirm your selection and answer the call Enabling and disabling handsfree answerback Open the idle menu Page 15 Select and confirm the option shown or Select and confirm the option shown More features 59 Pickup directed 1 Differing display...

Page 29: ... telephone rings Lift the handset within thirty seconds You are connected to the entrance tele phone immediately or Lift the handset after more than thirty seconds j Dial the entrance telephone number Opening the door from your telephone during a call from the en trance telephone Confirm the option shown Opening the door from your telephone without calling the entrance telephone N Press the key sh...

Page 30: ... digit code Default code 00000 or Select the displayed function and press OK to change the code Select and confirm the option shown or You can also open the door without a doorbell ring Deactivating the door opener N Press the key shown Select and confirm the option shown 89 Door opener on 3 change password 1 enable with ring 2 enable without ring 89 Door opener off ...

Page 31: ...tion number External calls Enter the external code and the station number Dialling entered displayed numbers Lift the handset or Confirm the option shown Correcting numbers entered Select and confirm the option shown The last digit entered in each case is deleted j Enter the required digit s Cancelling en bloc sending Select and confirm the option shown or n Press the key shown The LED goes out Di...

Page 32: ...e key shown The LED goes out Displaying the call time Prerequisite You have retrieved the caller list and the selected call is displayed Page 17 Select and confirm the option shown Dialling a station number from the caller list Prerequisite You have retrieved the caller list and the selected call is displayed Select and confirm the option shown Removing an entry from the caller list Prerequisite Y...

Page 33: ...t entry is displayed on the screen or Scroll to next or previous entry or Select and confirm the option shown or Select and confirm the option shown or j Enter the name you want to find or just the first few letters using the keypad Page 15 if nec Select and confirm each letter to be deleted The last letter entered is deleted If all letters are deleted the first entry in the directory will be disp...

Page 34: ...he name you wish to search for using the keypad max 16 characters Page 15 Partial entries are accepted for example Mei for Meier if nec If configured consult your service personnel you can also search for last name and first name To separate last name and first name by a space enter 0 Par tial entries are accepted for example Mei P for Meier Peter if nec Select and confirm each letter to be delete...

Page 35: ...nd confirm the option shown For further procedure see above If too many names are found If more than the maximum of 50 names are found corresponding to your query only an incomplete list of results can be displayed You can view these results select any of the names or change the search e g narrow the search by entering more characters Confirm to view the incomplete list For further procedure see a...

Page 36: ...ial keys Prerequisite You have configured speed dial keys Page 36 N Press the key shown Select and confirm the option shown 1 Press the key shown j Press the required speed dial key Configuring a speed dial key You can program the keys 0 to 9 with ten frequently used phone num bers N Press the key shown Select and confirm the option shown 1 Confirm the option shown Press the key shown j Press the ...

Page 37: ...ction on their part Open the idle menu Page 15 Select and confirm the option shown j Enter the station number Talking to your colleague with discreet calling If this function has been configured consult your service personnel you can join an ongoing call conducted by an internal user on a system telephone with display You can listen in unnoticed and speak to the internal user without being over he...

Page 38: ...ive a call and a note on the dis play Prerequisite Currently busy appears on the display Confirm the option shown Reserved line is free Your telephone rings Trunk is free appears on the display Lift the handset You will hear the dial tone j Enter the external station number Assigning a station number not for U S If this function has been configured consult your service personnel you can se lective...

Page 39: ... dialling aid for other telephones Dialling aid on the S0 bus On the PC select a destination and start dialling The speaker on your telephone is switched on Lift the handset when the other party answers Dialling aid at the a b T R port On the PC select a destination and start dialling Lift the handset appears on the PC screen Lift the handset Dialling aid from your telephone for another telephone ...

Page 40: ...l tone Page 41 Prerequisite You are conducting a phone call and hear a tone approx every six seconds Ending the first call and answering the waiting call Replace the handset Your telephone rings Answer the second call Lift the handset Placing the first call on hold and answering the second call Select and confirm the option shown You are connected to the second caller The first party is placed on ...

Page 41: ...the call waiting tone approx every six seconds for second calls A single special dial tone then alerts you to the waiting call Activating Open the idle menu Page 15 Select and confirm the option shown Deactivating Open the idle menu Page 15 Select and confirm the option shown Saving a number You can save your call partner s station number for subsequent redialling from the caller list Page 32 Prer...

Page 42: ...t If the park position number you entered is not displayed it is already in use enter another one Retrieving a parked call Prerequisite One or more calls have been parked The phone is idle N Press the key shown Select and confirm the option shown1 0 9 Enter the park position number you noted earlier If the park position number you enter is not in use you cannot retrieve the call 56 Park a call Ret...

Page 43: ...nk key flashes slowly if nec or s Replace the handset or press the key shown Depending on the configuration this may be necessary so other members can also pick up the call on hold Accepting call on hold Prerequisite One or more calls are on hold The phone is idle N Press the key shown Select and confirm the option shown or S If the Retrieve key Page 49 is available press it j Enter the noted trun...

Page 44: ...e option shown Removing parties from the conference Select and confirm the option shown The first party is displayed Confirm as often as required until the desired party appears Select and confirm the option shown Leaving a conference Select and confirm the option shown or Replace the handset if this feature is configured consult your service person nel Ending a conference Select and confirm the o...

Page 45: ... key is configured Page 49 S Press the Recording key The LED lights up You and the other party hear an announcement that recording has started and as long as recording is still running you hear an acoustic signal approx every 15 seconds Stopping recording R Press the illuminated Recording key The LED goes out Listening to a recording Playback of the recording depends on the voice recording system ...

Page 46: ...cepts the call Page 28 you are connected to this party Replace the handset or Select and confirm the option shown1 Sending a trunk flash To activate ISDN type services and features through the network carrier s ana logue trunks or those of other communication platforms such as consultation hold you must send a signal to the trunks before dialling the service code or telephone number Prerequisite Y...

Page 47: ...red consult your service per sonnel Prerequisite You have dialled an internal number and hear a busy signal It is important that you reach the called party Select and confirm the option shown The called party and person to whom this party is talking hear an alerting tone every two seconds If the called party has a system telephone with display the following appears on the screen Override Number or...

Page 48: ...ess the OK dialog key to confirm standard night answer service or Enter the code standard night answer service or j Enter the destination number temporary night answer service Confirm the option shown Deactivating Select and confirm the option shown Service personnel can also configure an automatic night answer service The automatic night answer service activates at specific times for your telepho...

Page 49: ...m the option shown if nec Select and confirm the option shown Some functions e g with Call forwarding cannot be saved completely This means that when later initiating the function by pressing the button further inputs are required Confirm the option shown or Select and confirm the option shown The label appears automatically and cannot be changed for the Shift key It can be changed for all other f...

Page 50: ...acy Release S Saved function is not activated R Saved function is activated Callback S You have no entry for callback R You have an entry for callback Repdial key internal Direct station select S Party not on a call R Party is on a call or has activated DND T Flashing quickly I m being called please accept Flashing slowly another party is being called and has not yet answered Call key General call...

Page 51: ...ashing slowly callers waiting certain number is reached Data I O service S No connection to an application R Active connection to an application T Flashing slowly connection to an application is temporarily interrupted The following functions programmed on keys do not have a LED function Repdial key external Procedure key Trace call Speed dial Clear Lock all phones Send message Directory 1 interna...

Page 52: ...lect and confirm the option shown j Enter procedure Example 67 231 123456 67 Code for associated dialling 231 Number of the phone for which the call should be made 12345 The number to be dialled if nec S Press the Pause key to enter pauses a P appears on the display Confirm the option shown or If you make a mistake Select and confirm the option shown This deletes all entered digits Confirm the opt...

Page 53: ...ect and confirm the option shown Confirm the option shown Confirm the option shown j Enter the station number If you make a mistake Select and confirm the option shown This deletes all entered digits Confirm the option shown or Select and confirm the option shown Deleting function key programming N Open the Program Service menu Page 17 Select and confirm the option shown S Press the key shown Sele...

Page 54: ...fter a call Depending on the network operator free external calls are also displayed The message Free of Charge appears on the screen either before or during the call If the cost indication facility has not been installed the display will show the di alled number and or the duration of the telephone call For all calls and for the last call Connection charges for the last chargeable call made are d...

Page 55: ... to display further chargeable calls Select and confirm the option shown or Select and confirm the option shown or Select and confirm the option shown or Select and confirm the option shown Dialling with call charge assignment You can assign external calls to certain projects Prerequisite Your service personnel has defined account codes for you N Press the key shown Select and confirm the option s...

Page 56: ...take calls you can activate do not disturb Internal callers hear the busy tone external callers are connected to another phone which you can specify consult your service personnel Activating Open the idle menu Page 15 Select and confirm the option shown Deactivating Open the idle menu Page 15 Confirm the option shown Ringer cutoff on 1 Differing display view in a HiPath 4000 environment Seite 86 R...

Page 57: ...the option shown Deactivating Open the idle menu Page 15 Select and confirm the option shown Silent monitoring Secret busy override If configured consult responsible service personnel you can join in an ongoing call conducted by an internal user and monitor silently and unnoticed 944 Enter the code j Enter your internal station number Suppress call ID Restore caller ID Your service personnel can a...

Page 58: ...ng the telephone to be monitored N Press the illuminated key The LED goes out or Replace the handset Monitoring the room j Enter the internal station number of the phone located in the room that you wish to monitor Trace call identifying anonymous callers not for U S You can identify malicious external callers You can record the caller s phone number during a call or for up to 30 seconds after a c...

Page 59: ...j Enter code telephone lock Page 60 Locking another telephone to prevent unauthorised use If configured consult your service personnel you can lock and unlock other telephones to prevent unauthorised access If a phone user locks his or her phone and forgets the PIN code you can use this function to unlock the phone N Press the key shown Select and confirm the option shown j Enter the internal stat...

Page 60: ...hone like your own Page 64 for changing a number Page 65 You can save this code N Press the key shown Confirm the option shown j Enter the current five digit code If you have not yet set a code use 00000 the first time j Enter the new code j Re enter the new code 93 Change PIN If you forget your code consult your service personnel They can reset your code to 00000 ...

Page 61: ...nguage is US English settings Page 84 you can enter the code 2 for am or 7 for pm default am Confirm the option shown or Select and confirm the option shown Confirm the option shown Deleting and checking a saved appointment N Press the key shown Confirm the option shown Confirm the option shown or Select and confirm the option shown Using timed reminders Prerequisite You have saved a reminder Page...

Page 62: ...corresponding message or Select and confirm the option shown j Text entry up to 24 characters Page 15 Confirm the option shown Displaying and deleting messages you have sent Prerequisite The recipient has not yet accepted a sent message Open the idle menu Page 15 Select and confirm the option shown Confirm the option shown The text message is displayed Select and confirm the option shown The messa...

Page 63: ...advisory messages on your phone s display for inter nal callers who wish to contact you in your absence When you receive a call the message appears on the caller s display Open the idle menu Page 15 Select and confirm the option shown Select predefined text can be changed by service personnel and confirm or 0 9 Enter the code directly The code is shown on your display with the corresponding messag...

Page 64: ...slowly The set limit has been reached LED is flashing quickly The limit has been exceeded overload Using another telephone like your own for a call Other parties can temporarily use your phone like their own for an outgoing call N Press the key shown Select and confirm the option shown Select and confirm the option shown1 j Enter the number of the other user j Enter the other user s code Page 60 i...

Page 65: ... to date is then assigned the old number of your new phone the num bers including phone settings e g programmed keys are exchanged Prerequisite Your old and new telephone are the first telephones at each con nection The telephones are in idle state The following procedure is carried out on the new phone N Press the key shown Select and confirm the option shown j Enter own station number j Enter co...

Page 66: ...tions for other phones associated service Do not disturb code 97 97 Page 56 Call forwarding code 11 12 13 1 Page 24 Lock and unlock phone code 66 66 Page 59 Ringing group code 81 81 Page 78 Leave an advisory message code 69 69 Page 63 Group call code 85 85 Page 78 Reset services and functions code 0 Page 66 Control relays code 90 90 Page 70 Night answer code 44 44 Page 48 Timed reminders code 46 4...

Page 67: ...Page 56 Ringer cutoff code 98 98 Page 56 Dial using speed dial code 7 Page 36 Associated service code 83 Page 66 Prerequisite Your phone supports tone dialling DTMF or you can switch your phone to tone dialling The phone is not connected to the system j Establish a connection to the system Enter the station number consult your service personnel j Wait for the continuous tone if necessary switch ph...

Page 68: ... information systems from your telephone Prerequisite You have set up a connection N Press the key shown Confirm the option shown For entering data you are guided by the connected computer However de pending on the configuration consult your service personnel you have to enter your data in one of the following ways Input in en bloc mode 0 9 Enter data Complete entry or Confirm the option shown or ...

Page 69: ...lay 494 Enter the code j Enter the three digit ID for the application you wish to control 0 9 Use the relevant keys to communicate with the application Temporarily interrupting communication with the application The phone rings You answer the call T The Data I O key flashes Communication with the application was automati cally interrupted Resuming communication with the application T Press the fla...

Page 70: ...ecognise sig nals call your phone and display an appropriate message on the screen Paging persons not for U S If radio paging equipment PSE is connected to your system consult your ser vice personnel you can locate people via their pocket receivers Pocket receivers signal a call request to the person you want to page This per son can then answer the page at the nearest phone Paging persons To ensu...

Page 71: ...scriber Your primary line which is configured on another telephone simultaneously functions as the secondary line on that telephone Line utilisation Private line A line that is used by a single telephone This line cannot be used as a second ary line by another telephone Shared line A line that is configured on multiple telephones The line status is displayed for all telephones that share this line...

Page 72: ...e trunk keys Prerequisite Your phone rings and or a trunk key flashes quickly if nec T Press the trunk key that is flashing quickly not necessary for automatic trunk seizure prime line is not active Lift the handset or On hook dialling Speakerphone mode Dialling with trunk keys if nec S Press the free trunk key you wish to use to establish the connection not necessary for automatic trunk seizure p...

Page 73: ...flashing trunk key The first call party is on hold on the other trunk T Press the trunk key that is flashing slowly The second call party is on hold You can switch between lines as often as you wish Press the trunk key flashing slowly each time MULAP conference release If configured consult your service personnel you can program a key on your phone with the function MULAP Privacy Release Page 49 T...

Page 74: ... is flashing quickly a call has arrived for you and needs to be answered or T LED on the DSS keys is flashing slowly a caller is trying to reach another member of your team who has not yet answered Using DSS keys to answer calls Prerequisite Your telephone rings or the DSS key flashes if nec T Press the flashing DSS key This is not necessary if you are called directly DSS key flashes quickly Lift ...

Page 75: ...forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group N Open the Program Service menu Page 17 Select and confirm the option shown or S If available press the CFW MULAP key You have programmed a key with the incomplete CFW MULAP function ex cluding the call forwarding type and destination Page 49 S Press the required trunk key or j Enter the require...

Page 76: ...press the CFW MULAP key Understanding LED messages of the CFW MULAP key S The LED on the CFW MULAP key is off call forwarding is not active for this trunk or R The LED on the CFW MULAP key lights up call forwarding is active for this trunk or T The LED on the CFW MULAP key flashes slowly the trunk is the destination of call forwarding Forward Line Off If you have activated call forwarding for a tr...

Page 77: ...e There is a key programmed with the function Ring Transfer on your phone The default label is Ring xfer Activating S Press the Ring xfer key The LED lights up or N Open the Program Service menu Page 17 Select and confirm the option shown S Press the required trunk key or j Enter the required trunk number Deactivating R Press the Ring xfer key The LED goes out or N Open the Program Service menu Pa...

Page 78: ...ming calls are signalled one after the other hunt group or simultaneously group call on all phones in the group until a group member answers the call Each station in the group can still be reached via its own station number You can activate and deactivate the audible signal for a hunt group group call or individual trunks in a group You are part of a hunt group or call group Open the idle menu Pag...

Page 79: ... the group trunk displayed is deactivated or Select and confirm the option shown 1 The audible tone for the group trunk displayed is activated or Select and confirm the option shown The audible tone for all groups and trunks is deactivated or Select and confirm the option shown The audible tone for all groups and trunks is activated Leave group Join group 301 X Group name 301 Group name Next Leave...

Page 80: ... Ringing group You can have calls for your telephone signalled audibly at up to five other inter nal phones The phone that answers the call first receives the call Saving displaying and deleting telephones for the ringing group N Press the key shown Select and confirm the option shown Follow the display prompts enter the internal station number Removing all telephones in a call ringing group Selec...

Page 81: ...ng and end of your shift N Press the key shown Select and confirm the option shown Confirm the option shown or Select and confirm the option shown j To log on enter your identification number Agent Consult your service per sonnel to find out what it is Logging on and off during your shift N Press the key shown Select and confirm the option shown Confirm the option shown or Select and confirm the o...

Page 82: ...and confirm the option shown Confirm the option shown or Select and confirm the option shown Turning the night service on and off for UCD N Press the key shown Select and confirm the option shown Confirm the option shown or Select and confirm the option shown Display the number of waiting calls N Press the key shown Select and confirm the option shown Confirm the option shown UCD 403 Work on 403 W...

Page 83: ...environment and according to your personal requirements Adjusting the receiving volume during a call You are conducting a call or Raise or lower the volume Keep pressing the key until the desired volume is set Save Adjusting the ring volume or Press one of the keys shown in idle mode Page 15 Confirm the option shown or Raise or lower the volume Keep pressing the key until the desired volume is set...

Page 84: ...er party understand you clearly while you are talking into the mi crophone you can adjust the telephone to the acoustics in your environment T0343 Quiet room T0344 Normal room and T0345 Noisy room or Press one of the keys shown in idle mode Page 15 Select and confirm the option shown or To set the room type Keep pressing these keys until the setting you want ap pears on the screen Save Language fo...

Page 85: ...ioning correctly all LEDs on the phone flash only the menu key LED is continuously lit your station number is displayed the ring tone is audible Checking the key assignment You can check the key assignment on your phone to determine which functions are assigned to which keys N Press the key shown Select and confirm the option shown S Press any key The key assignment is displayed Select and confirm...

Page 86: ...e following table provides an overview HiPath 3000 OpenScape Business display HiPath 4000 display Description Program Service Service menu Page 17 Transfer Transfer Page 23 View callbacks Show callback destinations Page 27 Pickup directed Directed pickup Page 28 Caller list Call list log Page 32 Use speed dialling Use speed dialling Page 36 Change speed dial Speed dial Call waiting trm Second call...

Page 87: ...vant function Possible causes Dialled a non existent station number Called phone is unplugged Possible reactions Enter correct station number Call this station again later Possible causes Dialled your own station number Possible reactions Enter correct station number Contact partner in case of problems Contact your service personnel if a fault persists for more than five minutes for example Incorr...

Page 88: ... unlock it Page 59 To correct any other problems First consult your service personnel If the service personnel are unable to cor rect the problem they must contact Customer Service Care and cleaning instructions Never spray the phone with liquids as the penetrating fluids can lead to mal functions or may damage the device Clean the phone with a soft and slightly damp cloth Do not use substances su...

Page 89: ...our OpenStage 15 and OpenStage Key Module 15 Note the function or name in the white field on the strip and insert the strip on your OpenStage 15 or OpenStage Key Module 15 With a computer via the Internet You can find the Key Labelling Tool together with the user interface at http wiki unify com wiki Key_Labelling_Tool Select the appropriate key labelling tool in your language You can use the tool...

Page 90: ...hone 54 Call duration 54 Call forwarding 24 MSN in CO 26 Multiple subscriber number MSN 26 Call log 17 Call request 17 Call signal 18 Call volume 18 83 Call waiting 47 Answering 40 Tone off 41 Call waiting tone on off 41 Callback 26 Caller ID suppression 57 Caller list using 32 Calling a second party 23 Calls in queue 64 81 CE marking 3 Central telephone lock 59 CFNR 25 Changing number 65 Charges ...

Page 91: ...ion 9 Group call 78 H Handsfree answerback 28 Enabling 28 Locking 28 Holding 43 In the team 73 Hotline 38 Hotline delayed 38 Hunt group 78 I Important information 4 Incoming calls 17 Internal directory 33 K Key module 12 Keypad dialling 68 Keys Assigning 49 Programming 49 Save incomplete 49 L LDAP directory 34 LED displays DSS keys 14 Function keys 14 Trunk keys 72 LED messages understanding 50 74...

Page 92: ...ent PSE 70 Recall 46 Receiving volume 18 83 Recording 45 Redialling a number 21 From the caller list 32 Relays 70 Relocate 65 Reserving trunk 38 Resetting functions 66 Resetting services 66 Ring tone 83 Ring transfer In an executive secretary team 77 Ring volume 83 Ringer cutoff 56 Ringing group 80 Room monitor 58 Room monitoring 58 S Safety notes 3 Second call Allowing 41 Answering 40 Preventing ...

Page 93: ...ality 85 Testing the telephone 85 Three party conference 23 Timed reminder 61 Timed reminder answering 61 Toggle connect 23 In the team 73 Tone dialling 45 Tracing a call 58 Transferring call 23 75 After announcement 46 Troubleshooting 88 Trunk flash 46 Trunk key 72 Trunk seizure automatic 20 Trunk reserving 38 U UCD 81 Unanswered calls 17 User support 9 V Variable call forwarding 24 Volume keys 1...

Page 94: ...Via the Program Service menu N Page 17 With key Code Call waiting Waiting tone off Waiting tone on Call wait trm on Call wait trm off 55 87 87 490 490 X X X X X Headset Accept call X Reject calls Release X Caller list Save number 82 82 X X DND on DND off 97 97 X X UCD Log on Log off Available Not available Work on Work off UCD night on UCD night off Calls in queue 401 401 402 402 403 403 404 404 4...

Page 95: ...5 85 85 X X X X Hotline Send message View sent message View messages Mailbox 68 68 68 X X X X Keypad dialling 503 Conference Start conference Add party End conference View conf parties Remove party Drop last conf party 3 3 491 X Show call charges own phone Query call charges third party phone 65 X X Use speed dialling Change speed dialling station 7 92 X X Reserve trunk X Toggle connect 2 X DTMF d...

Page 96: ...e 9419 9419 Suppress call ID Restore caller ID 86 86 X X Temporary MSN not for U S 41 X Ring Transfer On Ring Transfer Off 502 502 X X Ringing group on Ringing group off 81 81 X X Ringer cutoff on Ringer cutoff off 98 98 X X Control Relay On only for HiPath 3000 Control Relay Off only for HiPath 3000 90 90 X X Trunk flash 51 X Select language 48 Lock phone Unlock phone Change PIN 66 66 93 X X Dire...

Page 97: ...r Pickup directed Pickup group Accept call 59 57 X X Forwarding on 1 all calls 2 external calls only 3 internal calls only Forwarding off CFNR on CFNR off Trunk FWD on Trunk FWD off 1 11 12 13 1 495 495 64 64 X X X X X X X X X Redial X Retrieve line 63 X Lock all phones 943 X Functions display Interact ively Via the Program Service menu N Page 17 With key Code ...

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