Unify OpenScape Desk Phone IP 35G User Manual Download Page 45

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Enhanced phone functions

Accepting a second call with a function key

Prerequisite:

"Second call" is activated. The "Pickup" function key is

programmed (



Page 69).

[

You are conducting a call.

You hear an alerting tone.

Press the "Pickup" function key.

[

You are connected to the second caller. The first party is placed on hold

Ending the second call and resuming the first one

Release Call

Press the key to disconnect.

Replace the handset and lift it again.

Accepting a second call via the menu

Prerequisite:

You are conducting a call and the "Camp/Overide" function is

activated.

A second call is signaled via the call waiting tone. The caller hears the ring tone
as if you were "free".

Select and confirm the option shown

[1]

[

You can talk to the second party. The connection to the first party is on hold.

Ending the second call and resuming the first one

Release Call

Press the key to disconnect.

Replace the handset and lift it again.

Pay attention to the notes on voice encryption



Page 80.

Answer camp-on?

Summary of Contents for OpenScape Desk Phone IP 35G

Page 1: ...OpenScape Desk Phone IP 35G OpenScape Desk Phone IP 35G Eco OpenScape 4000 HiPath 4000 User Guide HFA A31003 D3530 U100 3 7619...

Page 2: ...scriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provid...

Page 3: ...disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities The correct disposal and separate collection of your ol...

Page 4: ...st accumulate this can considerably reduce the service life of the telephone Do not expose the telephone to direct sunlight or any other source of heat as this is liable to damage the electronic compo...

Page 5: ...Phone IP 35G 13 Navigation keys 15 Programmable function keys 15 Dialpad 16 Display 16 Idle mode 16 Mailbox 17 Messages callback requests 17 Voicemail 17 Call list 18 Menu 19 Service Menu 19 Telephon...

Page 6: ...ed callback 36 Saving phone numbers for redial 37 Saving the current phone number 37 Saving any phone number 37 Enhanced phone functions 38 Accepting calls 38 Accepting calls via the headset 38 Accept...

Page 7: ...warding for another telephone 63 Displaying deactivating forwarding for fax PC busy stations 64 Changing forwarding for another station 64 Leaving rejoining a hunt group 65 Programming the function ke...

Page 8: ...2 Accepting calls with the line keys 93 Accepting calls in the sequence in which they are offered 93 Accepting calls preferentially 93 Activating deactivating ringing call 94 Dialing with line keys 95...

Page 9: ...Placing a messenger call 109 Defining a representative for the secretary 109 Individual phone configuration 110 Adjusting the display contrast 110 Audio 110 Setting the ringer mode 110 Adjusting audi...

Page 10: ...uctions should be read and followed by every person installing operating or programming the OpenScape Desk Phone IP 35G These operating instructions are designed to be simple and easy to understand pr...

Page 11: ...ecific details concerning your communication platform can be obtained from your administrator Please always have this information to hand when you contact our service department regarding faults or pr...

Page 12: ...enabled on your phone and a connection is established to a phone that does not support voice encryption the call is not encrypted and is thus not secure Your administrator can define in your communic...

Page 13: ...OpenScape Desk Phone 13 Getting to know the OpenScape Desk Phone The following sections describe the most frequently used controls and displays The user interface of your OpenScape Desk Phone IP 35G...

Page 14: ...unction is useful to prevent the other party from listening in under certain circumstances for example when consulting with someone else in the room or in case of annoying background noise Transfer Tr...

Page 15: ...tion key Meaning of LED displays on function keys Key Functions when key is pressed l Open the idle menu Page 16 or browse back in the menu b Open the idle menu Page 16 or browse back in the menu d Op...

Page 16: ...your needs Page 110 Idle mode If there are no calls taking place or settings being made your OpenScape Desk Phone IP 35G is in idle mode Example Idle menu Press one of the navigation keys d l b Page 1...

Page 17: ...ear an acoustic announcement announcement text To access Press the Messages key The most recent entry is displayed Example Voicemail Press the Messages mailbox key If your system is appropriately conf...

Page 18: ...a time stamp The most recent entry in the list that has not yet been retrieved is displayed first In the case of calls from the same caller only the time stamp is updated Every list that contains at l...

Page 19: ...e functions Example The menu structure consists of several levels The first line in this structure shows the menu currently selected while the remaining lines show the options for this menu The arrow...

Page 20: ...ou are additionally informed on the display that the control function is active Monitoring function In order to detect malfunctioning of a phone for example your administrator can install a monitoring...

Page 21: ...o the LAN directly via the phone The option for connecting the telephone and PC must first be activated on the telephone by your administrator Using this connection option saves one network port for e...

Page 22: ...hone mode is active Adjust the call volume while speakerphone mode is active The ideal distance between the user and the phone in speakerphone mode is 50 cm Accepting a call via the headset Prerequisi...

Page 23: ...l Adjust the call volume U S mode If your communication system is set to U S mode consult your administrator you do not have to hold down the speaker key when replacing the handset when switching to s...

Page 24: ...y Turning the microphone on and off To prevent the other party from listening in while you consult with someone in your office you can temporarily switch off the handset microphone or the handsfree mi...

Page 25: ...On hook dialing Speakerphone mode 1 or Lift the handset Dialing with the headset connected Prerequisite The headset is connected j Internal calls Enter the phone number External calls Enter the exter...

Page 26: ...open the local phonebook Select and confirm the relevant entry The connection is set up Calling a subscriber from the corporate directory Prerequisite You have searched for and selected a subscriber i...

Page 27: ...mode or Lift the handset1 Redialing from the menu Lift the handset or Speaker Press the key shown Confirm the option shown 1 Redialing a number saved number Prerequisite You have saved a phone number...

Page 28: ...firm the option shown You switch to the held party 1 Ending an alternate operation Select and confirm the option shown The active call is disconnected and the held call is restored Combining the call...

Page 29: ...the call partner Transfer Press the key shown The person you were speaking with is now connected to the desired party Replace the handset Transferring without announcement Select and confirm the optio...

Page 30: ...rogrammed the forwarding destination is displayed Select and confirm the option shown If your phone belongs to an ONS group One Number Service parallel call Page 118 please note the following Call for...

Page 31: ...e idle menu Page 16 Select and confirm the option shown Fixed forwarding is deactivated The destination number is retained Deleting a fixed forwarding destination You can delete the destination for fi...

Page 32: ...Select and confirm the option shown or Settings Open the menu Page 19 Select and confirm the option shown Confirm the option shown Confirm the option shown The display shows Variable forwarding Enter...

Page 33: ...pe Page 30 is shown in the first line Setting forwarding no reply Forwarding type with status Select and confirm the option shown j Enter the forwarding destination number Confirm when the complete nu...

Page 34: ...the following signals remind you that forwarding is activated Fixed variable forwarding The number name of the forwarding destination is shown on the display The Call forwarding key illuminates Forwar...

Page 35: ...s the callback is canceled If your phone belongs to an ONS group One Number Service parallel call Page 118 please note the following Callback on busy is only signaled on the busy phone not in the enti...

Page 36: ...s called and the entry is deleted from the list Checking deleting a saved callback Prerequisite You have saved a callback Page 35 d Open the idle menu Page 16 Select and confirm the option shown The m...

Page 37: ...e is in idle mode Page 16 Settings Open the menu Page 19 Select and confirm the option shown Confirm the option shown Select and confirm the option shown Confirm the option shown j Enter the phone num...

Page 38: ...f your team If a team member does not answer a call within 15 seconds system dependent the remaining team members hear an alert tone In idle mode The phone rings Call for is displayed on the phone T L...

Page 39: ...r Display on request Consult your administrator for this code Lift the handset j Enter the system code for Display on request consult your administrator if necessary The phone number is displayed once...

Page 40: ...ge 16 or Call List Press the illuminated key to open the call list Select and confirm the option shown or Select and confirm the option shown or Select and confirm the option shown The latest entry in...

Page 41: ...ed1 Displaying additional calls in a list Select and confirm the option shown Removing an entry from a list Select and confirm the option shown Ending retrieval Select and confirm the option shown or...

Page 42: ...shown j Enter the speed dial number The connection is established immediately1 Dialing using individual speed dial numbers Prerequisite You have configured individual speed dial numbers Page 71 Setti...

Page 43: ...telephone system Page 56 Prerequisite A COM Spk 2way programmed function key is configured on your phone S Press the programmed function key COM Spk 2way j Enter the phone number Z Wait for the tone...

Page 44: ...vating and deactivating second call Settings Open the menu Page 19 Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Select and confirm the op...

Page 45: ...isconnect or Replace the handset and lift it again Accepting a second call via the menu Prerequisite You are conducting a call and the Camp Overide function is activated Z A second call is signaled vi...

Page 46: ...waiting call The LED lights up Toggle connect You are connected with two parties One party is on hold The Push Pull function key illuminates R Press the Push Pull function key to switch to the other...

Page 47: ...m use the functions listed below The following functions are supported for all conference participants with a system telephone Setting up a conference by calling a party receiving a call making a cons...

Page 48: ...e option shown or Conference Press the key shown You will briefly see the message 1 is your position Setting up a conference from a second call Prerequisite You are conducting a call and receive a sec...

Page 49: ...dded to the conference If the new party does not answer Select and confirm the option shown Expanding the conference from a consultation call You wish to make a consultation call during the conference...

Page 50: ...nd caller to the conference Transferring a conference Each party can transfer the conference to a third party whom they have called via a consultation call or using the Add to conference function This...

Page 51: ...wish to disconnect the last party added to the conference Select and confirm the option shown The last member added is disconnected If there were only three members the conference is now ended Puttin...

Page 52: ...ngs Open the menu Page 19 Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown You can now enter commands using the keys 0 to 9 the asterisk key...

Page 53: ...ultation call The call is in a conference Automatically parking a call You can automatically park a call in a free park position on your phone and retrieve it on your own telephone or on another one P...

Page 54: ...t and confirm the option shown j Enter the phone number of the destination phone The call is parked Replace the handset If Park is not available you will receive acoustic and also visual notification...

Page 55: ...ng a call in progress Prerequisite An internal station is busy It is important that you reach this colleague Select the menu item confirm and wait briefly Z Both your colleague and their call partner...

Page 56: ...destination Speaker call in a group to a variable destination to a fixed destination Two way intercom in a group to a variable destination to a fixed destination Announcement to all members of a line...

Page 57: ...trator if necessary or S Press the programmed Spkr 1 way key j Enter the internal phone number of the party A connection is immediately established to this destination station s loudspeaker if the sta...

Page 58: ...dial number for the corresponding group member A connection is immediately established to this destination station s loudspeaker if the station is not busy the handset has not been lifted and Do not d...

Page 59: ...Announcement broadcast to all members of a line trunk group You can use this function to send an announcement to all members 10 to 40 of a line trunk group Z Once you have activated the group call you...

Page 60: ...then calls are automatically forwarded to the system forwarding destinations Delayed call forwarding This forwarding type can be used for initial and or second calls Initial call Prerequisite Call fo...

Page 61: ...s Saving a destination for another telephone activating call forwarding Settings Open the menu Page 19 Select and confirm the option shown Confirm the option shown Select and confirm the option shown...

Page 62: ...forwarding type you wish to set Codes are assigned by your administrator You can enter the codes applicable to you in the table below j Enter the number of the other station Confirm the option shown j...

Page 63: ...nfirm the option shown j Enter the number of the other telephone Confirm the option shown j Enter the PIN Confirm the option shown Deactivating Confirm the option shown or Displaying Select and confir...

Page 64: ...he other station Confirm the option shown j Enter the PIN Confirm the option shown Deactivating Confirm the option shown or Checking Select and confirm the option shown Changing forwarding for another...

Page 65: ...then rejoin the group when you return Settings Open the menu Page 19 Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown Confirm the option sho...

Page 66: ...S Press the function key Confirm the option shown Select and confirm the option shown Confirm the option shown Confirm the option shown The LED display indicates the status of the function Page 15 Th...

Page 67: ...irm the option shown Select and confirm the option shown or Select and confirm the option shown Press the repdial key or Press the configured direct station selection key Defining the phone number You...

Page 68: ...via the menu rather you have to enter codes to access them These codes are configured in the Hipath OpenScape 4000 You can obtain these codes from your administrator Example Locking the phone with si...

Page 69: ...t and confirm the option shown Select and confirm the option shown The Pickup key is configured Deleting function key programming Deleting the phone number Settings Open the menu Page 19 Select and co...

Page 70: ...aved on a speed dial number Because the number of characters for a speed dial entry is limited you can also link up to ten speed dial numbers for longer sequences Example You want to lock your phone a...

Page 71: ...n shown Select and confirm the option shown j Press the required speed dial key If the key is already in use the programmed phone number appears on the screen Confirm the option shown j Enter the phon...

Page 72: ...he time as 3 or 4 digits for example 845 for 8 45 a m or 1500 for 3 p m Confirm the option shown Deleting saved reminders Settings Open the menu Page 19 Select and confirm the option shown Select and...

Page 73: ...Last name First name Number accordingly Select and confirm to save the phonebook entry Editing a contact z You can edit contacts more conveniently via the web interface Page 119 Settings Open the men...

Page 74: ...wn Confirm the option shown or Select and confirm to cancel the process Deleting all contacts z You can delete contacts more conveniently via the web interface Page 119 Settings Open the menu Page 19...

Page 75: ...st name found with the initial letter K is displayed after a short time If you are looking for a name that begins with Kr also enter the second letter in the search field The first name with the initi...

Page 76: ...irm to open the company wide Corporate phonebook directory Select and confirm the option shown The following 11 search fields can be used Last name First name Office 1 Office 2 Mobile Home Company Add...

Page 77: ...n shown You can now enter new search criteria for a search Defining a qualifier before a search Prior to a search you can select which qualifiers should also appear in the output list Select and confi...

Page 78: ...to delete individual characters again You can control the search individually by entering extended characters To select extended characters first press the key Rule list You enter this character by s...

Page 79: ...e option shown if nec Select and confirm PIN2 to PIN5 j Enter the external phone number Then make your phone call as usual Page 22 Call duration display Call duration display is configured by your adm...

Page 80: ...Displaying the status in call mode During calls you can check if your call is secure Select the option shown The call is secure or The call is not secure Notes on voice encryption Your administrator...

Page 81: ...nu Page 19 Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown j Enter the code number If your entry is correct Carried out is displayed Unlocki...

Page 82: ...and confirm the option shown Select and confirm the option shown The display indicates whether Do not disturb is activated or not Confirm the option shown or Confirm the option shown If your phone be...

Page 83: ...otect is activated or not Confirm the option shown or Confirm the option shown Caller ID suppression The caller ID display can only be suppressed for a subsequent call and the setting is not saved if...

Page 84: ...ll You should not hang up in the process Settings Open the menu Page 19 Select and confirm the option shown Select and confirm the option shown Select and confirm the option shown This function must b...

Page 85: ...an internal PIN you can have your calls diverted to a telephone in the office or department where you will be for a temporary period call forwarding follow me Logging on to another phone Prerequisite...

Page 86: ...r successful logon You will hear the dial tone Please dial appears on the display Speaker Press the key shown or j Enter a phone number immediately Setting up follow me call forwarding after successfu...

Page 87: ...c tive phone Basic The following settings are adopted when you move to the guest telephone Key assignment Class of service Call forwarding Pending messages or information are signaled additionally mes...

Page 88: ...n to the guest telephone Log on to the guest telephone from your own connection Settings Open the menu Page 19 Select and confirm the option shown Select and confirm the option shown or when the phone...

Page 89: ...the home telephone Confirm the option shown If your administrator has activated the mobility password you will be prompted to enter this now j Enter the mobility password The guest telephone is now av...

Page 90: ...nes calls can be made via all three lines The line for your own extension number is always the primary line however Primary line All multi line telephones have a primary line This line can be reached...

Page 91: ...that this line is busy is displayed on all other telephones that share this line Direct call line A line with a direct connection to another telephone You can see the status of the line from the LED d...

Page 92: ...hold You can also display information about the caller on the active line Prerequisite You have accepted a call on a line key The line key LED flashes quickly and the Preview function key is configur...

Page 93: ...line keys Accepting calls in the sequence in which they are offered Your telephone rings call The caller ID is displayed The LED of the line key offered flashes quickly Lift the handset or Speaker Pre...

Page 94: ...f programmed function key S To deactivate ringing Press the Ringer Off function key The LED lights up The phone does not ring for incoming calls R To activate ringing Press the Ringer Off function key...

Page 95: ...and status and then prompts you to dial Example The line 220870 was selected automatically R The line key LED for 220870 lights up j Enter the phone number Dialing with selectable line seizure Lift t...

Page 96: ...is saved for the current line Last number dialed for a specific line The last phone number dialed via your primary line is saved If this type of saved number redial is configured on your system every...

Page 97: ...e key shown The phone number is saved for the current line Speaker Press the key shown The LED goes out or Replace the handset Line mailbox Callers who have tried to reach you during your absence can...

Page 98: ...uest A callback request is displayed Select and confirm the option shown The party is called on the relevant line Next entry More than one entry is available Select and confirm the option shown The ne...

Page 99: ...lternately Prerequisite 1 Your administrator has specified that when you change lines the lines are placed on hold and can only be disconnected by replacing the handset or pressing the disconnect rele...

Page 100: ...hen it is busy In this case you can allow other parties to join a call This permission applies to the current call or the next call You are already conducting a call on one line or Lift the handset Wi...

Page 101: ...ll on one line or Lift the handset With a programmed function key R Press the programmed function key Privacy Via the menu Settings Open the menu Page 19 Select and confirm the option shown Select and...

Page 102: ...key is configured on your phone You are conducting a call Privacy must be deactivated S Briefly press the programmed function key Slnt Mon Req twice The witness hears a special tone on their phone an...

Page 103: ...this line key is flashing Retrieving the call T Press the flashing line key Proceed with your call Exclusively holding a call on a line key and retrieving the held call Prerequisite You have accepted...

Page 104: ...arding process already described You must simply ensure that the required line is already seized S Press the line key for the required line The LED lights up Continue reading on Page 30 Ring transfer...

Page 105: ...executive to the secretary The LED is not lighting the secretary is not on a call S Press the secretary DSS key Lift the handset or Speaker Press the key shown for speakerphone mode The LED is lighti...

Page 106: ...mes in on the executive phone Ask your call partner to wait T Press the Pickup programmed function key Page 69 Ending the call and returning to the first call Release Call Press the key shown Continue...

Page 107: ...e The secretary phone does not answer a call for the executive After 15 seconds depending on the system you hear an alert tone on the executive phone The display shows who is calling Lift the handset...

Page 108: ...t the handset T Press the programmed function key Group Park Activating and deactivating a second executive call On the executive phone you can configure calls to go to the secretary phone when you ar...

Page 109: ...e to send a signal call to a destination phone Placing a messenger call You can place a messenger call by pressing a key if this key is configured on the executive phone Programming a function key wit...

Page 110: ...dependent ring tone which you can adjust subsequently Page 111 If Local ringer is selected the system sends the ring tone type and you select which ring tone is required for the respective ring tone...

Page 111: ...the ringer pitch Keep pressing the keys until the desired pitch is set k Save Room character for speakerphone mode To help the other party understand you clearly while you are talking into the microph...

Page 112: ...SN Routine Emergency Select the required call type and adjust to suit your requirements z You can also configure the following setting via the Enter code Page 119 Settings Open the menu Page 19 Select...

Page 113: ...elect the required pattern melody between 1 and 8 e g 4 You will hear the associated Ringer melody Confirm the selected Ringer melody Select and confirm the option shown Select the required Ringer seq...

Page 114: ...nd confirm the option shown if nec j Enter and confirm the user password Select and confirm the option shown Select and confirm the option shown Select the option shown Select and confirm the relevant...

Page 115: ...e user password Select and confirm the option shown Select and confirm the option shown j Enter the current password at least six characters and confirm your entry Select and confirm the option shown...

Page 116: ...ned to the phone in the network WBM URL HTTP address of the web interface This address is specified in the address line of the Internet browser and is used to call the web interface of the phone in th...

Page 117: ...The following may also be checked by the administrator Device ID of the phone OpenScape Desk Phone IP 35G software version Line power level Prerequisite The phone is in idle mode Page 16 Settings Ope...

Page 118: ...eceives a call all phones in the ONS group ring If A B or C is busy all phones in the ONS group are busy callers outside the ONS group receive a busy signal Within the ONS group phones can be reached...

Page 119: ...lets you configure settings for administering your phone and the network environment Access to the Administrator Pages is protected by the admin password For further information consult your administ...

Page 120: ...s Click the menu heading again to close the menu 2 Click a menu entry to open the corresponding form 3 Make the desired changes 4 Click the corresponding button to save or discard your changes Button...

Page 121: ...ge 112 Name Internal Ringer file Ringer melody Ringer sequence External Ringer file Pattern melody Ringer sequence Buzz Ringer file Ringer melody Ringer sequence Rollover Ringer file Ringer melody Rin...

Page 122: ...edence Ringer file Ringer melody Ringer sequence US DSN Routine Ringer file Ringer melody Ringer sequence Emergency Ringer file Ringer melody Ringer sequence Audio Settings Headset port V Page 114 Pho...

Page 123: ...Phone locked To unlock enter the PIN If the phone is locked enter your PIN to unlock it Keys with modified functions The following keys may have been reprogrammed by your administrator Conference Star...

Page 124: ...lied over the insert strips for protection Labeling By hand Labeling strips for your OpenScape Desk Phone IP 35 G are optional available ask your ser vice personnel Note the function or name in the wh...

Page 125: ...ng the Exit discard changes option The options grayed out are not available on the OpenScape Desk Phone IP 35G or have no function User Ringer Local Ringers Page 112 1 Internal Option Save exit Name I...

Page 126: ...ence 2 10 Attention Option Save exit Name Attention Ringer sound Ringer Pattern melody 2 Pattern sequence 2 11 Unspecified Option Save exit Name Unspecified Ringer sound Ringer Pattern melody 2 Patter...

Page 127: ...ge user password Current password Page 115 Neues Benutzerpasswort Confirm password Option Save exit Network information Option Exit Phone address Page 116 Web address IPv4 address LAN RX LAN TX PC RX...

Page 128: ...ction options 21 Consultation 28 Consultation on a key 68 Corporate directory 76 D Delayed call forwarding 60 Dialing With line keys 95 Dialpad 16 Directory LDAP 76 Local phonebook New contact 73 Do n...

Page 129: ...phone 85 M Making calls 25 Menu 19 Messenger call 109 Microphone 24 Mobility 87 MultiLine phone 12 N Non secure call 12 80 O One Number Service Call waiting second call 45 Mailbox MWI 97 Open listenin...

Page 130: ...ps 22 Speed dial Dialing 42 Saving 70 System 70 System speed dial numbers 70 System wide speaker call 57 T Telephone maintenance 123 Three party conference 100 Toggle connect 28 Tone dialing 52 Transf...

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Unify OpenScape Desk Phone IP 35G, User Manual

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