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Calls on Universal Call Distribution (UCD)

If configured (ask relevant Administrator), you will belong to a group of members
(agents) to whom calls will be assigned.
An incoming call is always delivered to the agent who has been idle the longest.

Login/logout at beginning/end of use

@

Press the Main Menu key, if needed.

Open using the Softkey.

Open with softkey.

Open with softkey.

€

Select "Universal Call Distribution".

Open with softkey

Confirm.

or

Confirm.

j

Enter your identification number ("Operator") when logging in (ask relevant Ad-
ministrator).

Log in/out during working hours

@

Press the Main Menu key, if needed.

Open using the Softkey.

Open with softkey.

Open with softkey.

€

Select "Universal Call Distribution".

Open with softkey.

Confirm.

or

Confirm.

Service/Settings

_

Service Menu

-

_

Destinations

-

_

Universal Call Distribution

-

_

Log on

_

Log off

_

Service/Settings

_

Service Menu

-

_

Destinations

-

_

Universal Call Distributi-

-

_

not available

_

Available

_

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Summary of Contents for OpenScape CP700

Page 1: ...OpenScape Desk Phone CP700 OpenScape Key Module 600 OpenScape Business User Guide HFA A31003 C1000 U127 1 7619 ...

Page 2: ... Unify Software and Solutions GmbH Co KG 12 2020 All rights reserved Reference No A31003 C1000 U127 1 7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide the respective characte...

Page 3: ...nformity and where applicable other existing declarations of conformi ty as well as further information on regulations that restrict the usage of substances in products or affect the declaration of substances used in products can be found in the Unify Expert WIKI at http wiki unify com under the Declarations of Conformity section The adjacent symbol indicates that any electrical and electronic pro...

Page 4: ... found on the Internet at http wiki unify com License information More information about the EULA and Open Source licenses you can find on the Web interface section Licenses page 226 Notes about Place of Use Operation of a SIP telephone is only permitted with indoor LAN cabling The device shall be con nected to the IP infrastructure using a shielded LAN cable Cat 5 for 100 Mb s or Cat 6 for 1000 M...

Page 5: ...ephone type information 16 Speakerphone quality and display legibility 16 Getting to know the OpenScape Desk Phone CP700 CP700X17 The User Interface of Your Telephone 17 Ports on the underside of the phone 19 Using network ports more efficiently 20 OpenScape Key Module 600 20 Keys 21 Softkeys 21 Audio controls 21 Fixed Function keys 22 Navigator 22 Dialpad 23 Permanently displayed programmable key...

Page 6: ...of LED displays on Feature keys 66 Display function of the function keys 66 User settings 67 User settings 69 Administration 74 Setting up the phone 75 Display 75 Display adjustment 75 Display brightness 75 Select language for display user guidance 76 Energy saving mode 77 Contrast for the OpenScape Key Module 600 78 Brightness for the OpenScape Key Module 600 79 Screensaver 80 Activate the screen...

Page 7: ... via loudspeaker 107 Switch microphone on off 108 Ending a call 108 Dialing Calls 109 Off hook dialing 109 Dialing with the handset on hook 109 Dialing with connected headset 110 Dialing from conversations 111 Dialing with the selected dialing key 111 Redialing 111 Calling back a missed call 112 Dialing with central speed dial numbers 113 Dialing with speed dial keys 113 Speaking to colleagues dir...

Page 8: ... call 143 HFAG call states in Main Menu Screen 144 HFAG call states in Conversations Screen 145 Anonymous mode 146 Using Bluetooth keyboard 147 Keyboard pairing modes 148 Using Bluetooth Remote button 149 Trigger on reconnect 151 Bluetooth settings 152 Activating and deactivating Bluetooth 152 Changing the Bluetooth name of your OpenScape CP700 152 Managing Bluetooth devices 153 Blacklist for Blue...

Page 9: ... for U S 186 Query connection costs for another phone not for U S 187 Calling with call charge assessment 188 Appointment function 189 Save appointment 189 Using timed reminders 190 Using a different phone for a call in the same way as your own 191 Using a mobile connection to a different phone 192 Mobility variants 192 Logging on to the guest phone 193 Transfer connection to next phone 194 Loggin...

Page 10: ...g for outgoing calls 217 Setting up Exchange access 218 Configuring the connection to UC 219 UC Journal 219 OpenScape UC Voicemail 220 Displaying network information 223 Resetting user data 225 Initiating the reset 225 Web interface 226 General 226 Launching the web interface 226 Licenses 226 Administrator pages 226 User pages 227 User menu 227 Fixing problems 231 Responding to error messages on t...

Page 11: ...functions It contains important infor mation on the safe and proper operation of the OpenScape Desk Phone CP700 CP700X These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network This User Guide should be read and followed by every person installing operat ing or programming the OpenScape Desk Phone CP700 CP7...

Page 12: ...re legibility in the User Guide The information area on the left is shown in a left aligned field When an action is selected it will be shown right aligned in green The action is executed by selecting the Softkey Z The selected function can alternatively be confirmed using the Z key on the navigator page 22 Indicates additional important information in relation to handling ñ Indicates required int...

Page 13: ...ftkey without the action being selected Conversation display When the phone is idle the first entry in the conversation list is selected Information displayed for a selected conversation If a conversation contact and history at the same time is selected in the list it is highlighted in green This description is only used if it aids understanding This is the usually what is displayed Reject call P_...

Page 14: ...OpenScape Desk Phone CP700 comes with 12 free programmable keys with LED red green amber all of which can be programmed on two separate levels The 6 first programmable keys are permanently displayed on the left pan el The 6 last programmable keys are available in Favorites The number of pro grammable keys can be increased by attaching one or more OpenScape Key Module 600s to your phone Functions a...

Page 15: ...ain menu if needed Open using the Softkey Select the required page with Softkey An unused function key in the Favorites menu An example being with the Function key assigned to the Call waiting function Favorites _ Favorites 1 2 Page 1 Q _ _ Call waiting _ ...

Page 16: ...ed from your administrator Please have this information ready when you contact the service department re garding faults or problems with the product Speakerphone quality and display legibility To ensure good speakerphone quality the area in front of the telephone front right should be kept clear The optimum handsfree distance is approx 50 cm Proceed as follows to optimize display legibility Turn t...

Page 17: ...various applications on your phone page 22 5 Softkeys selects a function or opens a menu page 21 6 Audio keys allows you to optimally configure the audio features on your phone page 21 7 Notification LED incoming calls new voice messages or missed calls indicator page 66 8 Dialpad allows you to enter phone numbers or text page 23 9 Out of Office Call forwarding key to open a menu for example to se...

Page 18: ...puts current call on hold 13 Transfer key puts a call on hold and gives you dial tone to call another party 14 Conference key establishes a conferences call 15 Redial key activates a function configured by your administrator 16 Programmable keys keys to which you can assign functions or phone numbers ...

Page 19: ...splay Full duplex speakerphone function Headset Bluetooth 5 0 page 135 10 100 1000 Mbps Switch page 20 Wi Fi Available only on CP700X Web Based Management WBM page 226 Notification LED red green orange OpenScape Key Module 600 Optional Headset Hand set Network switch if needed PC Key module Service interface Power supply unit if needed Country specific cable ...

Page 20: ...ort for each switch used and requires shorter network cables OpenScape Key Module 600 The OpenScape Key Module 600 is a key module attached to the side of the phone that provides an additional 12 illuminated programmable Function keys at two levels These keys can be populated and used according to your needs page 59 The diagram shows the OpenScape Key Module 600 You can attach up to two OpenScape ...

Page 21: ...n shown next to the key on the display or opens an additional menu Used in the Favourites menu as a Function key page 62 If there is no description next to the key the key is not active Key Function when key is pressed É Activates deactivates the loudspeaker page 105 Ê Activates deactivates the headset page 105 Æ Activates deactivates the microphone also for speakerphone mode page 108 ...

Page 22: ...ves you dial tone to call another party Á Establishes a conferences call Activates a function configured by your administrator Operation Functions when key is pressed Press the key In conversation mode Opens subscriber information In settings Moves down a level Press the key In lists and menus Moves one level back In input fields Deletes character to the left of the cursor Press the key In lists a...

Page 23: ...mbers 0 to 9 and the hash and asterisk symbols To do this press the numerical keys repeatedly Example To enter the letter U in the Company field press the number 8 key on the dialpad twice All available characters for this key are displayed during input After a while the character in focus is displayed in the input field Alphabetic labeling of dial keys is also useful when entering vanity numbers ...

Page 24: ...1 ï 2 a b c 2 ä 3 d e f 3 4 g h i 4 5 j k l 5 6 m n o 6 ö 7 p q r s 7 ß 8 t u v 8 ü 9 w x y z 9 0 0 1 _ Key Function during text input Function when held down Types special characters 2 seconds Ringer off 3 seconds Beep sound instead of ringer Switches between uppercase and lower case text and number entry Abc mode ABC mode 123 mode Activates the telephone lock page 185 1 Types special characters ...

Page 25: ...mable keys Key Function when key is pressed _ Activates the function shown next to the key on the display or dials a phone If there is no description next to the key the key has not been programmed Long press activates key programming ...

Page 26: ...ollec tion of contact data and data from the call log See page 37 for detailed information Main menu You can access the main menu at any time using the key The time of day day of the week and date as well as your own phone number are displayed in the Notification area and the always visible status bar The main menu can do much more as shown in the screenshot As the name suggests it is the starting...

Page 27: ...s bar the presence status symbol for Office page 89 To access the Presence menu press the Out of Office Call forwarding key above the Soft keys You will see the following menu The menu has another four options Vacation Lunch Main menu Favourites Conversations Service Settings Forwarding on Service menu CFNR on User settings CFSS on Administrator settings Out of Office Call forwarding ...

Page 28: ... values for the duration page 89 Personal Presence via the phone is temporarily suspended with call forwarding or do not disturb If UC is not set up you get a menu for variable call forwarding with the options Variable All calls Variable External Calls Variable Internal calls ...

Page 29: ...t call Different icons represent different situations and switches Icon Meaning The ringer is deactivated page 24 The ringer is set to a beep page 24 The ringer is activated Forwarding is enabled There is a connected call There is an incoming or outgoing call that is not yet connected There is a paused call The remote maintenance function is activated A Bluetooth keyboard is paired A Bluetooth rem...

Page 30: ...e status for Office page 89 Presence status for Meeting page 89 Presence status for Sick page 89 Presence status for Break page 89 Presence status for Out of Office page 89 Presence status for Vacation page 89 Presence status for Lunch page 89 Presence status for At Home page 89 Presence status for DND page 89 Icon Meaning Indicates an unsecured Wi Fi connection with excellent signal strength Indi...

Page 31: ...Wi Fi connection with good signal strength Indicates a secured Wi Fi connection with fair signal strength Indicates a secured Wi Fi connection with poor signal strength Indicates a Wi Fi connection with no signal Icon Meaning ...

Page 32: ... shows different content to which you can respond intuitively Action with Softkey Press the top softkey to start an alphanumeric search Use the Softkey to dial the respective subscriber You can choose a conversation beforehand using the navigator keys and μ and open the details of the conversation with the key page 38 ...

Page 33: ...ll be shown conversations that match the input to date in the corresponding positions If the con versation is already shown in the list before your input is complete you can dial the number im mediately using the associated Softkeys page 38 or start a call with a new number Action with navigation key You can open a selected conversation using the navigator s key in order to see the associated deta...

Page 34: ... an option such as Send message from the main menu open it in the Notification area of the Feature dialog with the input prompt Message to Enter the number of the target subscriber here Select the desired option ...

Page 35: ...35 And send the info to the target subscriber ...

Page 36: ...een the main menu and Con versations or to open the Presence menu Browsing lists You can use the navigator keys to scroll through entries and confirm the functions you want page 22 Opening context menus If the arrow appears beside a selected entry a context menu is available for this entry page 32 Before looking at the functions and settings you should set up the User password to protect your phon...

Page 37: ...ith a name if this information comes from the communication system or the telephone number is found in the system telephone book or in a company directory LDAP The list is ordered chronologically based on the last event The latest entry appears at the top of the list Active calls are displayed before the conversations The status of a conversation is displayed with icon and text Icon Text g Connect...

Page 38: ...ed conversation using the navigation key or start a call using the softkey _ or the navigation key Z You start a call using the softkey _ if the conversation has not been selected If you open the details of the conversation using the key you will be shown the following for example ...

Page 39: ...search for a subscriber using LDAP page 46 this contact is transferred to conversations For example you receive a call from a subscriber for whom a conversation does not yet exist in the list When you have hung up again this subscriber appears in your list with phone number only Open the details of the conversation using the key Use the Softkey to open the Contact details menu ...

Page 40: ...ne number is available it is stated here Work 2 Second work phone number Mobile Mobile phone number Home Home phone number Company The company a contact is working at Address 1 First address where a contact can be reached Address 2 Second address where a contact can be reached Role Job title of a contact E mail Email address of a contact Avatar Picture of a contact Press the Softkey for K to enter...

Page 41: ...t name Press the Softkey in the input field to complete the input for this field Use the or μ key to switch for example to First name and enter the first name here if appropriate Enter the first name and complete the input for this field with the Softkey ...

Page 42: ...ata You can add missing entries subsequently The following information is shown on the display for example the next time you call this contact These inputs or changes to existing information are stored locally in the phone ...

Page 43: ...t with no previous history Navigate to the Conversations screen which can be found at the idle screen Select the header row of the Conversation list by using the μkey and then the Navigator key can be used to access the Conversation List options In the List options menu choose the option New conversation ...

Page 44: ...44 New contact form can be now updated Use the or μkey to switch for example to First name and enter the first name here if needed Save the contact data after entering the contact information ...

Page 45: ...the digits To search in your conversations list open an alphanumeric input field by pressing the Softkey for A or choose a purely numeric input field for the search by entering a digit Use the key to switch from numeric to alphanumeric input when you have opened the search field with the Softkey A You can immediately dial a located subscriber whose phone number contains the number 33 in this case ...

Page 46: ...ample Ampere or even Samara The hits are listed chronologically LDAP was configured by your administrator If LDAP is additionally configured in the standard case the search is for Am in the last name in the LDAP Here the phone finds all entries with Am on the front e g Ampere Ambos not Sam ra The results from LDAP are shown after the local conversation matches and are sorted by first name in the l...

Page 47: ...t name as displayed in the conversation list Search input Functionality AMBER Matches any entries where the last name starts with amber AMBER Matches any entries where the last name is exactly amber AMBER Matches any entries where the last name starts with amber AMBER P Matches any entries where the last name is exactly amber and the first name starts with p AMBER PETER Matches any entries where t...

Page 48: ...ey This key is used to switch between conversation types Pressing the top key will display a filtering tooltip box that shows possible call records and types All all conversation list entries of any call type Missed list of all missed calls Received list of all received and forwarded calls Dialled list of all dialled calls Contacts contacts with no associated call records Other calls active call v...

Page 49: ...49 ...

Page 50: ...conversation and open the details of this conversation using the key The last four history entries are shown below the name number of the subscriber Press the Soft key for S to view a list of the last 10 possible histories Then scroll if appropriate using the or μ key The toggle icon æ at the end of the main line indicates that there is an extra line to display To access the extra line highlight t...

Page 51: ...51 The extra line is highlighted and shows the Forwarding party number in the configured format next to the ž icon ...

Page 52: ...reated in the con versations list You can delete this entry again immediately Entries for incoming calls that you n longer need or entries from V Cards can also be removed from the list Open the relevant entry using the navigator key Press the Softkey for Ö to delete the entry There is no confirmation prompt ...

Page 53: ... a functionality that will mark all new missed calls as read This means all conversations with new missed call event will change to show normal missed call events missed call counter is reset to zero Select the title Conversations using the μ navigation key Press to enter the Context menu Choose the option Mark missed calls as read All missed calls are now marked as read ...

Page 54: ...54 ...

Page 55: ...e time The notification LED flashes and an Alerting screen is shown for each call based on their signalled priority The Alerting screen is self dismissed within 15 seconds unless another call appears in this case the current Alerting screen is dismissed and replaced by the Alerting screen of the new call If accepted the call is shown on Connected call screen The Alerting screen is never shown twic...

Page 56: ... answer an ignored call waiting call either when the ongoing call ends or by selecting the ignored call waiting from the list Call handling is very limited in case phone is locked The Conversation screen is not accessible and there is no Alerting screen Only incoming call with high priority is shown on Incoming call screen When another call is signalled and priority indicator changes incoming call...

Page 57: ...57 When conducting a call Select a function using the Softkey Notification LED lights permanently No function ...

Page 58: ...use the key to switch temporarily to the Presence menu and then return Icons in call states Icon Meaning The phone is ringing or dialing g A call is active e You have placed the call on hold e g consultation hold Your call partner has placed the call on hold í The voice connection is secure î The voice connection is not secure Detailed descriptions of the various functions can be found further on ...

Page 59: ...nel The OpenScape Desk Phone CP700 CP700X comes with 6 illuminated free programmable keys permanently displayed in the left panel To program a Function key in the left panel perform the following steps Hold down the key in the left panel to which you want assign a function e g to activate deactivate second call Call waiting until the programming prompt is displayed Press the third Softkey Assign t...

Page 60: ...60 Press the Softkey Change key Press the Softkey for Calls Use the key to select one of the available features in our example Call waiting Confirm with the Softkey ...

Page 61: ...61 If you prefer not to change the standard label Accept call simply finish with Exit The Function key is now configured and can be used ...

Page 62: ...umbers You can program preferred functions that are not offered in menus It makes sense to assign the Shift key functionality to a key to reach the second level of the fa vorites To program this function key perform the following steps Open the following menu using the Softkey for Favourites Press the Softkey for Q if you want to switch to the second page ...

Page 63: ...63 Press the second Softkey continuously to populate the first function key on page 2 Press the third Softkey to Assign telephony function Press the Softkey Change key ...

Page 64: ...64 Press the Softkey for More features Use the key to select one of the available features in our example Shift key Confirm with the Softkey Select if the key will affect other layers ...

Page 65: ... prefer not to change the standard Shift key label simply finish with Exit When you navigate to the Favourites option of the main menu screen you can see that the func tion key is now configured and can be used ...

Page 66: ...ature keys Display function of the function keys Function key in the left panel Function key in Favorites or on a connected OpenScape Key Module 600 For the rest of this document we will use the second approach to display Function keys either they are on phone or on a connected OpenScape Key Module 600 Increase the number of programmable function or selected dialing keys by connecting an ad dition...

Page 67: ...67 User settings Use the key to open the main menu and then switch to the settings The menu consists of a configuration area for system local user and local administrator settings ...

Page 68: ...68 The first time you open the user settings you have to enter the User password page 183 ...

Page 69: ...several levels Switches The menus contain switches for activating and deactivating functions Example Press the Softkey on Secure call alert to disable the function The switch is moved to the left Alternatively you can use Z to operate the switches You can also configure all settings via the web interface of your OpenScape Desk Phone CP700 CP700X page 226 ...

Page 70: ...70 Press the Softkey for Q to save your new setting Parameters You can set values in some submenus Press the Softkey for K to open the setting ...

Page 71: ...71 Press the Softkey for example on Echoing The setting is changed and you return to the previous menu Exit the menu ...

Page 72: ... with levels to adjust the volume or brightness for example An example of display brightness is given here Switch to the telephone settings menu and open the display menu with the Softkey Open the menu for the brightness setting ...

Page 73: ...73 Adjust the brightness to the desired level Use the key to do this The display is adjusted im mediately Complete the setting by pressing the Softkey for Q Save your new settings ...

Page 74: ...tration password Refer to the administration manual for your phone for more detailed information on this topic During a software update the phone must not be disconnected from the power supply unit the LAN line or the phone line An update action is indicated by messages on the display and or by flashing LEDs ...

Page 75: ...the Main Menu key if needed Open using the Softkey Select User settings Open using the Softkey if needed j Enter and confirm the User password Select Phone Open using the Softkey Open using the Softkey Open using the Softkey1 Use the Softkey to brighten the display or Use the Softkey to dim the display or Adjust using the toggle key Confirm the setting with the Softkey Save the settings Service Se...

Page 76: ...guidance if needed Press the Main Menu key if needed Open using the Softkey Open using the Softkey Select More features and confirm Select Select language Confirm Select e g English and confirm Service Settings _ Service Menu _ More features _ Select language _ English _ ...

Page 77: ... this setting via the Web interface page 226 Press the Main Menu key if needed Open using the Softkey Open using the Softkey if needed j Enter and confirm the User password Select Phone Open using the Softkey Open using the Softkey Open using the Softkey1 Select the new time in the list Using the Softkey confirm the new background lighting settings Save the setting with the Softkey Service Setting...

Page 78: ...he Softkey Open using the Softkey if needed j Enter and confirm the User password Select Phone Open using the Softkey Open using the Softkey Open using the Softkey 1 Use the Softkey to increase the contrast or Use the Softkey to reduce the contrast or Adjust using the toggle key Confirm the setting with the Softkey Save the settings Service Settings _ User settings _ Phone _ Display _ Key mod cont...

Page 79: ...g the Softkey Open using the Softkey if needed j Enter and confirm the User password Select Phone Open using the Softkey Open using the Softkey Open using the Softkey1 Use the Softkey increase the brightness or Use the Softkey to dim the display or Adjust using the toggle key Confirm the setting with the Softkey Save the settings Service Settings _ User settings _ Phone _ Display _ Key module brig...

Page 80: ...Open using the Softkey1 Select other option Activate with the Softkey Save the setting by selecting the Softkey Upload your images for screensaver To install your own images for the screensaver transfer the images using the Web interface page 226 Once you have opened the web interface click File transfer then Slideshow images and then click Browse Search for suitable images on your computer or in ...

Page 81: ...es 60 minutes 120 minutes Press the Main Menu key if needed Open using the Softkey Open using the Softkey if needed j Enter and confirm the User password Select Phone Open using the Softkey Open using the Softkey Open using the Softkey 1 Select the new time in the list Confirm with the Softkey to set the new time Save the setting with the Softkey Service Settings _ User settings _ Phone _ Inactivi...

Page 82: ...ain Menu key if needed Open using the Softkey Open using the Softkey if needed j Enter and confirm the User password Select Phone Open using the Softkey Open using the Softkey Open using the Softkey 1 Confirm with the Softkey to set the new time Save the setting with the Softkey Service Settings _ User settings _ Phone _ Inactivity _ Slide time secs 10 K _ 1 The display shows the current setting 3...

Page 83: ...eeded Open using the Softkey Open using the Softkey if needed j Enter and confirm the User password Select Phone Open using the Softkey Open using the Softkey Open using the Softkey 1 μ Select the Menu screen in the list Confirm with the Softkey to set the new screen type μ Select the Menu screen in the list Save the setting with the Softkey Settings _ User settings _ Phone _ Inactivity _ Screen t...

Page 84: ...loudspeaker volume You can also adjust volume settings from the user menu page 214 Set volume louder or quieter Press the key until you reach the desired volume Adjust ringer volume in call or while idle You can also adjust volume settings from the user menu page 214 Press the key until you reach the desired volume ...

Page 85: ...can mute the active ringer for an incoming call and only for that call Long press the key while the phone is ringing and only the active ringer is muted Ringer mode is not changed If you want to change the ringer mode see the section Deactivating Page 85 and Activating Page 85 Activate Ringer beep You can turn the ringer off and select a short alert tone instead Hold down the key until the notific...

Page 86: ...ing via the Web interface page 226 Press the Main Menu key if needed Open using the Softkey Open using the Softkey if needed j Enter and confirm the User password Open using the Softkey Open using the Softkey Open using the Softkey1 Use the Softkey to set to Muffled for example Save the setting by selecting the Softkey Service Settings _ User settings _ Audio _ Settings _ Room character Echoing K ...

Page 87: ...ng the Softkey if needed j Enter and confirm the User password Open using the Softkey Open using the Softkey Switch to Ringtone Open using the Softkey1 You will be offered the following default options Pattern Harmonize mp3 Ringer1 mp3 Ringer2 mp3 Ringer3 mp3 Ringer4 mp3 Ringer5 mp3 Ringer6 mp3 Confirm with the Softkey to switch You will immediately hear the associated ringer melody Save the setti...

Page 88: ... the User password Open using the Softkey Open using the Softkey Select the headset port Open using the Softkey1 You will be offered the following options Wired headset Cordless headset Conference device Confirm with the Softkey to switch Save the setting with the Softkey Service Settings _ User settings _ Audio _ Settings _ Headset socket K _ 1 The display shows the current setting Wired headset ...

Page 89: ...age With the Presence status Meeting Lunch Out of Office Break there is no redirection and the caller will not receive a message Office Select variants Office CallMe Meeting Meeting Return in 30 minutes 1 hour 2 hours All day Sick Sick Return after All day 2 days 3 days 1 week Å Break Break Return after 10 minutes 15 minutes 20 minutes 30 minutes Out of Office Out of office Return after 30 minutes...

Page 90: ... absence status and if necessary forward to the media server by setting the Presence status in the Presence menu to Office or if needed by switching off forwarding Press the Out of Office Call forwardingkey Open using the Softkey Confirm with the Softkey The setting is displayed The Presence symbol in the status bar changes ac cordingly The status in MyPortal is also adjusted or a forwarding funct...

Page 91: ...n Select Call wait trm off and confirm or select and confirm the option shown Activating deactivating call waiting You can suppress call waiting for a second call approx every six seconds A special tone alerts you to the second call Activating signal tone Press the Main Menu key if needed Press the Softkey Switching off signal tone Press the Main Menu key if needed Press the Softkey Service Settin...

Page 92: ...e key When the relevant key is selected the call number is displayed Confirm j Enter the external code and then the external phone number Confirm the option shown Confirm the option shown or Confirm to forget the function or Confirm to search and assign the next key or Confirm to search and assign the previous key Service Settings _ Service Menu _ Destinations _ Change Speed Dial Q_ Change Q_ Save...

Page 93: ...Open using the Softkey Open using the Softkey Confirm Activating Select Night answer on and confirm Confirm to switch on night answer or Deactivating Select Night answer off and confirm to switch off night answer The technical professional can also set up automatic night answer Depending on programming the automatic night answer on your phone turns on at specific times You can switch off or discon...

Page 94: ...lso be programmed via the Web interface page 226 The keys can be programmed in three ways Press and hold selected key Call up via the Service Menu Call up via user settings The following is a description of the set up by pressing and holding the selected key Function keys setup See also the information in page 59 Example Release key set up Hold down the Function key in the left panel or on a conne...

Page 95: ...phone number Accept call Waiting tone off Ring trans fer executive secretary Recording Door release on off Group ringing Layer switching Universal Call Distribution Available on off postprocessing on off Night destination on off MULAP privacy released by Hold key Saved function is not switched on Saved function is switched on Callback You have not registered a callback You have registered a callba...

Page 96: ...l lines in this direction in use Check costs There have been no fee based connections since the last query was made Since the last query was made there have been fee based connections Forwarding Forwarding MULAP Blinking slowly Your line is the destination for a call line Fax details No incoming fax or messages on answering machine Incoming fax or message on answering machine Show calls in queue N...

Page 97: ...The relevant Administrator must have the relevant license For example the assoc Services function page 196 along with the relevant input the phone number and the selected call number can be saved to a key Call numbers that involve further input can also be stored See also the information in page 59 Hold down the Function key in the left panel or on a connected OpenScape Key Module 600 to which a f...

Page 98: ...d until the key programming menu is displayed or Press the Main Menu key if needed Open using the Softkey Select desired page 1 to 2 Switch to the second level if necessary Press and hold the Function keys to be programmed Confirm Confirm the option shown j Enter the phone number and confirm Save the setting with the Softkey The key is programmed Save _ Exit _ Previous _ Select the saved procedure...

Page 99: ...dialling keys Hold down the Function key in the left panel in the Favorites menu or on a con nected OpenScape Key Module 600 to which a function is to be assigned until the key programming menu is displayed Then select Edit selected dialing From the Edit selected dialing screen highlight the Select conversation option and press the Softkey next to it The Conversation selector screen will be shown ...

Page 100: ... than one phone numbers for its contact To be able to select a phone number other than the default highlighte the conversation and press the button From the screen with the available phone numbers choose a phone number by pressing the Softkey next to it y es 903122925112 445137245784 903122879930 61413708490 ...

Page 101: ...f the contact and the La bel shows the contact s name To edit these fields highlight either Number or Label and press the Softkey next to them If the Function key you have programmed is in Favorites menu then when you navigate to the Favorites option of the main menu screen you can see that the function key is configured and can be used ...

Page 102: ...displayed or Press the Main Menu key if needed Open using the Softkey Select desired page 1 to 4 Switch to the second level if necessary Hold down the Function keys to be deleted Select Assign telephony function Confirm Select Clear key Confirm The key programming is deleted Confirm to end the process Release _ Favorites _ Favorites 1 2 Page 1 Q_ Level 2 _ Release _ Assign telephony function _ Cle...

Page 103: ...ocal feature Confirm Confirm Confirm The key is programmed How to delete a local feature Example Door opener delete Hold down the Function key in the left panel or on a connected OpenScape Key Module 600 that is to be deleted until the key programming menu is displayed or Press the Main Menu key if needed Open using the Softkey Select desired page 1 to 4 Hold down the Function key that has been pr...

Page 104: ...104 Select Delete local feature Confirm The key indicating the local feature is deleted Delete local feature _ ...

Page 105: ...ering a call via the headset Prerequisite A headset is connected The phone rings The key flashes Press key1 Rejecting calls You can reject a call you do not wish to accept The call is then sent to another definable phone consult relevant Administrator Press the Softkey shown To better understand the steps described here it is recommended that you read the introductory chapter Getting to know the O...

Page 106: ... for ringing the telephone You take the call Via Favorites Prerequisite The Call pickup key is configured in Favorites Press the Main Menu key if needed Open using the Softkey Select the required page with the Softkey Press the Function key if it is shown Select and confirm the participant whose call you want to accept or Confirm the option shown j Enter the call number for ringing the telephone Y...

Page 107: ...phone number is shown on the display You can answer directly with the handset or via loud speaker Lift handset and answer or Æ Press the illuminated microphone key Allow block handsfree answerback Press the Main Menu key if needed Select HF answerback on or HF answerback off Confirm or Confirm Pickup directed _ Party _ Enter station no _ You can answer hands free immediately If hands free answerin...

Page 108: ...ophone or the handsfree microphone see page 17 Ending a call É Press the illuminated key The key is no longer lit or Ê Press the illuminated key The key is no longer lit or Replace the handset or Press the Function key in the left panel or in Favorites or on a connected Open Scape Key Module 600 if such a key has been configured see Example Re lease key set up Page 94 Release _ ...

Page 109: ...ernal Enter the phone number External Enter external code and phone number Z Confirm when the complete number has been entered or The required contact is shown in the list Confirm with the Softkey The connec tion is set up Participant does not answer or is busy Replace the handset Dialing with the handset on hook j Enter digits via the dial pad or Press the key if a headset is connected or Press k...

Page 110: ...e Softkey to send a message see also page 114 Dialing with connected headset Prerequisite The headset is connected j Internal Enter the phone number External Enter external code and phone number Ê The headset key is lit The connection is set up as soon as you finish your input Your system can be programmed so that before you call an internal num ber you must press the Internal key As such when you...

Page 111: ...umber in the left panel or on OpenScape Key Module 600 if such a key has been configured Redialing From the conversation list You can use conversation list to call your last connected party You can do this via the history of a conversation for more information see Display the history of a conversation Page 50 or via contact details for more information see Opening details of a conversation or cond...

Page 112: ... is established Calling back a missed call Contacts who have tried to reach you are identified accordingly in the conversa tions list and appear at the top of the list In addition to the menu name i e Con versations the number of missed calls is shown against a red background page 26 Press the Main Menu key if needed Open using the Softkey A contact is indicated as a New missed call with Select th...

Page 113: ...al more digits in addition to saved numbers e g extension to participant If configured post dial is automatically selected if you do not dial any further numbers within 4 5 seconds e g 0 for central Dialing with speed dial keys Prerequisite You have set up speed dial page 92 j Enter and confirm code 7 for Use speed dialing or Press the Main Menu key if needed Open using the Softkey Open with the S...

Page 114: ...rnal destination is automatically made Lift the handset According to the set up the connection is made immediately or after a specified time Sending information message You can send short text messages to individuals or groups of participants Creating and sending messages Press the Main Menu key if needed Select Send message Open using the Softkey The Functions dialog opens j Enter the internal ph...

Page 115: ...eted Viewing and editing received messages Pay attention to the notes on page 122 The notification LED and the MWI key LED flashes red The Messages option is shown in the idle screen with relevant number Press the Softkey to open the Messages list In the Notification area under Msg from the first participant who sent a mes sage is displayed Confirm The text message is displayed in the Notification...

Page 116: ... Press the Main Menu key if needed Select Advisory msg on Open using the Softkey The Functions dialog opens Predefined messages Select and confirm the predefined message can be changed by relevant Admin istrator or 0 9 Enter the code for a predefined message directly if known or Own text Select Enter message text and confirm j Enter text up to 24 characters Confirm Time Date sent _ Call sender _ D...

Page 117: ...an external number The as signed number then appears on the called party s screen Press the Main Menu key if needed Open using the Softkey Open with the Softkey Open with the Softkey Confirm j Enter the number you wish to dial j Dial external number Rollover You can set up the volume for all notifications which occur during your call For more information see Volumes Page 214 Advisory msg off _ Ser...

Page 118: ...l dial tone sounds when the handset is lifted If DTMF dial in ask relevant Administrator is active you can also divert calls there Destinations Fax 870 Direct inward dialing 871 Fax Di rect inward dialing 872 If you are the end caller of a forwarded call you can see the call number or the name of the forwarding party in the Notification area of the display first line and those of the caller below ...

Page 119: ...if needed Select Forwarding on Confirm The Functions dialog opens Confirm or Confirm or Confirm j Enter the destination number The number or the name of the forwarding destination is displayed in Notification area Confirm The LED of the call forwarding button flashes on the destination telephone Switching off call forwarding via the key Press the key if it is set up The LED goes out or Switching o...

Page 120: ... of your choice Press the key if it is set up The LED is illuminated or Press the Main Menu key if needed Select CFNR on Confirm The Functions dialog opens j Enter the destination number Enter internal number for internal destinations Enter the external code and the external number for external destinations The number or the name of the forwarding destination is displayed in the Notifi cation area...

Page 121: ...rm to return to the idle state and to not turn off call forwarding Exit _ If call forwarding is activated after a certain period of time the CFNR on appears on the display for a short time after the handset has been re placed ...

Page 122: ...ine is currently busy or nobody answers Confirm Accepting a callback The party from whom a callback was requested is now no longer busy or has phoned in the meantime Your phone now rings Lift the handset or Press key LED lights up or Confirm to accept the callback Checking deleting callback requests Press the Main Menu key if needed Select View callbacks Confirm Confirm to display additional entri...

Page 123: ...123 End query Confirm or Ë Press key or É Press key LED goes out Delete _ ...

Page 124: ... Replace the handset Proceed with your call Switching to handset mode Prerequisite You are conducting a call via speakerphone mode and Lift the handset Proceed with your call The hands free microphone is switched off Open listening in the room during a call You can allow other people in the room to listen in on a call Let the other party know that you have turned on the loudspeaker Prerequisite Yo...

Page 125: ...lock the second call or the signal tone page 91 Prerequisite You are on the phone and hear a warning tone approx every six seconds Ending the first call and answering the second call Replace the handset Your phone rings Accept second call Lift the handset Placing the first call on hold and answering the second call Confirm You are connected to the second caller The first party is placed on hold En...

Page 126: ... call Confirm the option shown Switching to the held party alternating Confirm the option shown Transferring a call If the person you are speaking to wishes to be forwarded to one of your col leagues you can transfer the call Prerequisite You are conducting a call Press the Softkey shown j Enter the phone number of the desired participants Potentially announce the call Ã Press the fixed Transfer k...

Page 127: ...nu key if needed Open using the Softkey Open with the Softkey Confirm Select Park a call Confirm 0 9 Enter and note a parking position number between 0 and 9 If the entered park ing position number is not accepted it is already busy please enter a different number Retrieving a parked call Prerequisite One or more calls have been parked The phone is idle Press the Function key in the left panel or ...

Page 128: ...lect Retrieve call Confirm 0 9 Enter the parking position number you have noted If the entered park position number is not assigned you cannot answer the call Park a call _ Service Settings _ Service Menu _ Calls _ Retrieve call _ If a parked call is not picked up it returns to the station from which it was parked after a certain time recall ...

Page 129: ...e hung up a recall occurs after a set time Confirm recalling the parties Being on hold You have been placed on hold by your call partner and informed accordingly in the Notification area Confirm to receive information about the call partner in Conversations or Press the Softkey to send a message see also page 114 Answer O _ Held remotely Pending calls s _ Send message ª _ ...

Page 130: ...inistrator to signal a conference call is taking place If the second individual does not answer Confirm Expand conference for up to five participants Press the Softkey j Call the new party Announce that a conference is to be set up Á Press the fixed Conference key or Press the Softkey or Press the Function key in the left panel or on a connected OpenScape Key Mod ule 600 if such a key has been con...

Page 131: ...sconnect participants from the conference Press the Softkey The participants are displayed Confirm to disconnect participant A or Confirm to disconnect participant B Leaving a conference Confirm or Hang up the phone when instructed ask relevant Administrator End conference Confirm or Hang up the phone when instructed ask relevant Administrator Conference Ð _ Conference _ Participants Ð _ Participa...

Page 132: ... Softkey Open with the Softkey Open with the Softkey Select DTMF dialing Confirm j You can now send out DTMF signals with the 0 to 9 and keys Service Settings _ Service Menu _ Calls _ DTMF dialing _ Ending the call also deactivates DTMF suffix dialing Your system can also be configured in such a way that you can start the DTMF dial up immediately after establishing the connection You can also set ...

Page 133: ...or for the imported CSV file When exporting from Outlook do not change the mapped header field names 2 Select destination and confirm The path to the file will be displayed on the page next to the button Choose file when you select the destination and close the window 3 Press Import Whilst the import is in progress you may notice some deterioration in the phones performance See the products docume...

Page 134: ...import results button is pressed A successful import will be indicated by a Import completed text mes sage below the panel on the page A message Import contacts completed will also be displayed on the phone s screen when the import is completed Failures will be indicated by a suitable text message below the panel on the page ...

Page 135: ... checking the access authorization of a Bluetooth device in a Bluetooth network A connection key is generated for later identification Pairing NFC enabled devices If your Bluetooth device has an NFC reader Near Field Communication it can be very easily connected to your OpenScape Desk Phone CP700 CP700X of ten smartphones but not headsets The NFC transmitter on the OpenScape CP700 is located in th...

Page 136: ...ch your Bluetooth headset to pairing mode see the user manual sup plied with the device Paired devices are displayed Start the search for new devices with the Softkey Start or set the paging function on the Bluetooth device if needed Located devices are displayed Repeat the search if needed with the Softkey Select the relevant headset and open with the Softkey Confirm the pairing prompt with the S...

Page 137: ...eration Testing a Bluetooth headset Press key You should now hear the on hook signal in the headset The input field is opened j Enter the phone number Z Confirm when the complete number has been entered or The required contact is shown in the list Confirm with the Softkey The connec tion is set up If needed adjust the volume of the headset Headset Ž _ Once your Bluetooth headset is connected to th...

Page 138: ...s stored on your Bluetooth enabled device PC tablet mobile telephone etc Start the data transfer If a vCard is transmitted you will be prompted to accept the data transfer Example Press the Softkey to allow the data transfer Saving contacts Press the Softkey again to save the vCard s to the contact list You will receive confirmation Due to the diverse range of PCs smartphones and PDA devices curre...

Page 139: ...e destination device to save the vCard data or Sending to an unpaired device Prerequisite Bluetooth is activated on the device and the device can receive vCards μ Select the required contact from the Conversations menu The selected contact is highlighted Open the contact Press the Softkey The menu for paired devices opens A search is initiated for devices Wait until the relevant unpaired device ap...

Page 140: ...one Hold down the trim key on the conference phone for two seconds until the blue display light flashes Warning the device must be switched off first observe the instructions in the operating instructions of the conference equipment Start the search for new devices with the Softkey If needed start or adjust the paging function on the Bluetooth device Located devices are displayed Repeat the search...

Page 141: ... a call Prerequisite The conference device is ready for operation and the OpenScape CP700 is in idle mode Both the phone and the conference device ring The caller is displayed To an swer the call you can now Press key or Press the Softkey shown or Press the On Off key on the conference device You are connected with the other party The conference device is switched on You can now for example initia...

Page 142: ...ia Bluetooth Incoming HFAG call Bluetooth status bar icon indicates an HFAG call For more information about how to proceed during incoming call see Receiving a call Page 105 Connected HFAG call Once your mobile device is connected to CP700 through the Bluetooth you can see the mobile s battery level on the top of your CP700 main menu screen ...

Page 143: ...700 The Move to mobile button reroutes the audio stream from OpenScape CP700 to the HFAG Call is removed from the CP phone For more information about how to proceed during a call see During the call Page 124 Outgoing HFAG call Outgoing Call Dialing Bluetooth status bar icon indicates an HFAG call Failure in dialing the outgoing HFAG call is indicated by the HFAG by one of the unsolicited extended ...

Page 144: ...44 NO ANSWER DELAYED BLACKLISTED Outgoing Call Ringing HFAG call states in Main Menu Screen Incoming HFAG call in the Main menu screen The icon with the Bluetooth rune index indicates incoming HFAG call ...

Page 145: ...the Bluetooth rune index indicates connected HFAG call HFAG call states in Conversations Screen Connected HFAG calls are displayed in the conversation list The HFAG call is distinguished from native calls by a special call state icon under the user name or number ...

Page 146: ...ymous mode As a User you are able to configure Hide mobiles data In this mode no celler information will be presented only presence and state of the call All Bluetooth calls are logged to Anonymous conversation ...

Page 147: ...panish For other languages English layout will be used Navigation keys Navigation keys work as following Direction keys should work as direction keys on 5 way navigator Enter OK Backspace Back Esc Go to landing screen Volume keys Volume keys Mute key Microphone mute Page down key moves highlight down by the number of screen lines Since this is only CP600 that is equivalent to 5 down nav key presse...

Page 148: ...nitiates simple pairing PIN is generated by keyboard and CP700 shows this PIN on display and waits until the number is typed on the keyboard Legacy numeric comparison if keyboard initiates legacy pairing CP700 generates random number displays it to user and waits until the number is re written on the keyboard Just works if keyboard initiates just works pairing CP700 displays Blue tooth keyboard pa...

Page 149: ... pressing the Remote button you can trigger certain action e g under the Function keys or on OpenScape Key Module 600 configured by you on your OpenScape CP700 You can choose from the following keys Function keys Key Module keys Please note that the shifted level function of an Function keys cannot be select ed Using the Configuration option leads to the Configuration Menu for that device The devi...

Page 150: ...luetooth Remote button device called Selfie to be configured The Function keys s are identified by their key label in the Select key screen Selecting the Select key menu above leads to the screen that allows the Func tion keys for this Bluetooth Remote button device to be configured ...

Page 151: ...igured to be triggered by this Bluetooth Remote button device Trigger on reconnect If the Bluetooth Remote button is disconnected e g the device is in energy sa ving mode and you want to reconnect it the following may happen based on the settings of the functionality Trigger on reconnect If enabled the remote button will connect and trigger the configured Function key at the same time You need to ...

Page 152: ... CP700 CP700X should use to register at other Bluetooth devices z You can also configure this setting via the Web interface page 226 Press the Main Menu key if needed Open using the Softkey Open using the Softkey if needed j Enter and confirm the User password Open using the Softkey Open using the Softkey ñ The Bluetooth function was activated for your phone by the administrator Service Settings _...

Page 153: ...Open using the Softkey Paired devices are displayed Start the search for new devices with the Softkey If needed start or set the pairing function on the Bluetooth device Located devices are displayed Repeat the search if needed with the Softkey If at least one new device was found select the relevant Bluetooth device and open with the Softkey Confirm the pairing prompt with the Softkey The Bluetoo...

Page 154: ...ing confirma tion It often suffices to switch on the Bluetooth device in order to establish the connection automatically or Confirm with the Softkey to disconnect You will receive a corresponding confir mation The connection is dropped automatically if you switch off the Bluetooth device Exit the menu using the backspace key Enter pairing PIN Q_ Pairing is only performed the first time contact is ...

Page 155: ...are displayed Select the relevant Bluetooth device and open it The status of the device is displayed and activated for example with aud Open the configuration menu with the Softkey Select the Proximity Monitoring function Deactivate with the Softkey Proximity Monitoring is deactivated Setting the Proximity Threshold You can set the Proximity Threshold if appropriate to suit the required circum sta...

Page 156: ...rm the User password Open using the Softkey Open using the Softkey Paired devices are displayed Select the relevant Bluetooth device and open it The status of the device is displayed and activated for example with the icon ˆ for Proximity Monitoring Open the Configuration menu with the Softkey Select the Use for phone audio function Deactivate with the Softkey Save the setting by selecting the Sof...

Page 157: ...th the Softkey Confirm deletion again with the Softkey Renaming a Bluetooth device in the list A Bluetooth device is entered in the list with the name set in the device This is often the device type You can change this name Press the Main Menu key if needed Open using the Softkey Open using the Softkey if needed j Enter and confirm the User password Open using the Softkey Open using the Softkey Yo...

Page 158: ...y Open using the Softkey if needed j Enter and confirm the User password Open using the Softkey Open using the Softkey Blacklisted devices are displayed In this example the blacklist contains no de vices Start the search for the devices in the vicinity with the Softkey Repeat the search if necessary with the Softkey Open a located device in the search list with the Softkey You see the following me...

Page 159: ...ized special offers to customers The phone can use Beacons to connect to smartphones or tablets in the area via Bluetooth You can then for example exchange information between the phone and a smartphone Eddystone is an open source project by Google for Beacon applications Set up deactivate Eddystone Beacon z You can also configure this setting via the web interface page 226 Press the Main Menu key...

Page 160: ...is should be an HTTPS address that is as short as possible For long address es use a URL shortener to shorten it It cannot be changed when setting up iBeacon Set up interval Select input for Interval ms Current interval is displayed Open using the Softkey The predefines interval appears j Change to the desired value and conclude your input with the Softkey Save the settings with the Softkey Eddyst...

Page 161: ...ary line which is configured on another telephone simultaneously functions as the secondary line on that telephone Private line A line that is used by a single telephone This line cannot be used as a second ary line by another telephone Shared line A line that is configured on multiple telephones The line status is displayed for all telephones that share this line If for example a shared line is b...

Page 162: ... trunk key flashes quickly Press quickly flashing line trunk key in the left panel or on a connected Open Scape Key Module 600 Lift the handset or With handset on hook Speakerphone mode Dialing with line trunk keys Press the free line trunk key in the left panel or on a connected OpenScape Key Module 600 via which you wish to establish your connection j Dial phone number If the participant answers...

Page 163: ... so that other team members can also accept the call on hold Accept again Press the slowly flashing line trunk key Alternately phone on several lines Prerequisite You are conducting a call via one of your group s lines Another line key flashes Press the flashing line key The first call partner is waiting on the other line Press the slowly flashing line trunk key Second call partner waiting You can...

Page 164: ...d in this case Your team partner simply has to press the flashing line trunk key for your line on his her phone and can then immediately take part in the conference You are conducting a call Press key LED lights up Up to 3 team members can now enter the conference Prerequisite The line on which you are speaking is configured as a line trunk key on the other phone Press the flashing line key Releas...

Page 165: ...the status of the other extension via the LED Understanding DSS key LED notifications LED on the DSS key is dark the team member s phone is idle or LED on the DSS key lights up the team member is phoning or has activated DND or LED on the DSS key flashes quickly the team member is being called please accept or LED on the DSS key flashes slowly another team member is being called and has not yet an...

Page 166: ...the handset or With the handset on hook Speakerphone mode Transferring an existing call Press the direct station select DSS key and if needed announce the call Replace the handset or Press the disconnect key if such a key has been configured Pick up call for another member Press the blinking direct station select DSS key or line trunk key Lift the handset or With the handset on hook Speakerphone m...

Page 167: ... press the key You have incompletely saved the Fwd MULAP key without type and destination of the forwarding page 94 Press the required line key or j Enter and confirm the desired line trunk number Confirm or Select 2 external calls Confirm the option shown or Select 3 internal calls Confirm j Enter the destination number Confirm or If available press the key You have also saved the type and destin...

Page 168: ...ing LED notifications for the key MULAP forwarding LED on the Fwd MULAP is dark no call forwarding active for this line or LED on the Fwd MULAP lights up call forwarding active for this line or LED on the Fwd MULAP flashes slowly line is the destination of a forwarded call Service Settings _ Service Menu _ Destinations _ Frwrdng MULAP off _ MULAP X Fwd MULAP If call forwarding is activated for a l...

Page 169: ...Press key LED lights up or Press the Main Menu key if needed Open using the Softkey Open with the Softkey Open with the Softkey Select Call transfer on Confirm Press the required line key or j Enter the desired line trunk number Deactivating Press key LED goes out or Press the Main Menu key if needed Open using the Softkey Open with softkey Open with softkey Select Call transfer off Ring transfer ...

Page 170: ...170 Confirm Press the required line key or j Enter the desired line trunk number Call transfer off _ MULAP X _ ...

Page 171: ...Every party in the group can also remain available under his her own phone number You can activate and deactivate the call for the hunt group group call or for the individual lines of a group You belong to a hunt group or group call group Press the Main Menu key if needed Select Leave group Confirm or Select Join group Confirm or Press the Function key in the left panel or in Favorites or on a con...

Page 172: ...er or Confirm The call is deactivated for the displayed group line or Confirm The call is activated for the displayed group line or Confirm The call is deactivated for all groups lines or Confirm The call is activated for all groups lines Join group _ Hunt group _ Hunt group 301 X Group names 301 Group names Exit _ Leave group _ Join group _ All groups off _ All groups on _ If you have activated t...

Page 173: ...all You can have calls to your handset signaled acoustically on up to five other tele phones The call is received by the person who answers the call first Saving displaying deleting phone for group ringing Press the Main Menu key if needed Open using the Softkey Open with softkey Open with softkey Select Group ringing Confirm Confirm j Enter the internal phone number of the party to be added The p...

Page 174: ...nother party Delete from all ringing group phones Press the Main Menu key if needed Select Group ringing off Confirm Delete _ Exit _ If your phone is connected to a ringing group you can see the phone num ber or name of the initiator on the display top row and that of the caller bottom row Group ringing off _ ...

Page 175: ...oftkey Select Universal Call Distribution Open with softkey Confirm or Confirm j Enter your identification number Operator when logging in ask relevant Ad ministrator Log in out during working hours Press the Main Menu key if needed Open using the Softkey Open with softkey Open with softkey Select Universal Call Distribution Open with softkey Confirm or Confirm Service Settings _ Service Menu _ De...

Page 176: ...ersal Call Distribution Open with softkey Confirm or Confirm Activating deactivating night service for Universal Call Distribution Press the Main Menu key if needed Open using the Softkey Open with softkey Open with softkey Select Universal Call Distribution Open with softkey Select UCD night on Confirm or Select UCD night off Confirm Service Settings _ Service Menu _ Destinations _ Universal Call...

Page 177: ...s the Main Menu key if needed Open using the Softkey Open with softkey Open with softkey Select Universal Call Distribution Open with softkey Confirm Service Settings _ Service Menu _ Destinations _ Universal Call Distribution _ Calls in queue _ ...

Page 178: ...o not disturb If you do not wish to take calls you can activate do not disturb Internal callers hear the busy tone while external callers reach another pre defined phone ask relevant Administrator Press the Main Menu key if needed Select DND on Confirm or Select DND off Confirm Ringer cutoff on _ Ringer cutoff off _ DND on _ DND off _ A special dial tone whirring continuous tone reminds you that D...

Page 179: ...is remains active until you reverse it Activating Press the Main Menu key if needed Select Suppress call ID Confirm Deactivating Press the Main Menu key if needed Select Restore caller ID Confirm Suppress call ID _ Restore caller ID _ ñ The relevant Administrator can activate deactivate phone number sup pression for all phones ...

Page 180: ...Locking the phone Press the Main Menu key if needed Select Lock phone Confirm The Functions dialog opens j Enter code lock code page 182 Unlocking the phone Press the Main Menu key if needed Select Unlock phone Confirm The Functions dialog opens j Enter code lock code page 182 Lock phone _ In locked mode a special dial tone rings when you lift the handset You can dial internal numbers as usual You...

Page 181: ...otten his her personal lock code you can unlock the phone using this function Press the Main Menu key if needed Open using the Softkey Open with the Softkey Select PIN and Authorization Open with the Softkey Confirm j Enter the internal phone number of the phone that should be un locked Confirm or Confirm Service Settings _ Service Menu _ PIN and Authorization _ Central code lock _ Code lock on _ ...

Page 182: ...key Select PIN and Authorization Open with the Softkey Confirm Request for current PIN j Enter the current 5 digit PIN If you have not assigned a PIN as yet use the default one 00000 Request for new PIN j Enter the new 5 digit PIN Request for re entering the new PIN j Re enter the new code Service Settings _ Service Menu _ PIN and Authorization _ Change PIN _ Old PIN New PIN Re enter PIN ñ If you ...

Page 183: ...ter the wrong password 2 to 5 times additional attempts are blocked You can make another attempt after a predefined time It is possible that you will not be able to re use a previously used password for a period of time which means you have to create another new password Your administrator can tell you about the rules for what and how many charac ters can or must be used in the password z You can ...

Page 184: ...ur input with the Softkey Open using the Softkey The input field is displayed j Enter six zeros 000000 to deactivate the password request Confirm your in put with the Softkey Open using the Softkey The input field is displayed j Enter six zeros 000000 once again Confirm your input with the Softkey Confirm password K _ Q_ Q_ The deactivation of the password prompt does not affect the web interface ...

Page 185: ...umber is dialed Unlocking the phone The display shows Phone locked j Enter code lock code page 182 Q_ You can only lock the phone if you set a User password page 183 The password for this must not be the default setting 000000 Check if nec essary whether the telephone lock function has been activated for you by the administrator Emergency call _ The number will be dialed automatically without pres...

Page 186: ...for the last charged call are displayed After five seconds the connection charges incurred total are displayed Press the Main Menu key if needed Open using the Softkey Open with the Softkey Select More features Open with the Softkey Confirm The costs are displayed ñ If the costs are to be displayed continuously during an outgoing call this function must be requested from the relevant Administrator...

Page 187: ...ogrammed a key with the Check costs function page 94 If the LED lights up a chargeable call has been made since the last query Press key The fee based calls are displayed Also confirm to display further fee based connections Confirm with the Softkey or Confirm with the Softkey or Open with the Softkey or Confirm with the Softkey Saved Costs _ Exit _ Print _ Delete _ Additional information _ Delete...

Page 188: ...Main Menu key if needed Open using the Softkey Open with the Softkey Select Calls Open with the Softkey Confirm j Enter account code Confirm As required per configuration ask relevant Administrator j Enter the external phone number Service Settings _ Service Menu _ Calls _ Account code _ Save _ You can also enter the account code during an external call in the same way ...

Page 189: ...Select Timed reminder on Confirm j Enter a 4 figure time e g 0905 for 9 05 a m or 1430 for 2 30 p m if needed 2 or 7 With the American language setting setting page 76 you can enter Code 2 for a m or 7 for p m default a m Confirm or Confirm Confirm Deleting querying a saved appointment Press the Main Menu key if needed Open using the Softkey Open with the Softkey Select Timed reminder off Confirm ...

Page 190: ... page 189 The saved time ar rives The phone rings The appointment time is displayed É Press key twice or Lift the handset and put it back down Reminder at 12 30 pm If you do not accept the arranged call this will be repeated five times be fore the appointment is deleted ...

Page 191: ...he Softkey Select PIN and Authorization Confirm Select Temporary Phone Confirm j Enter phone number of the other user j Enter the other user s code page 182 if needed If the other user has still not set a personal code he she is asked to do this on his her phone j Dial external number After the end of the call this status is removed again Service Settings _ Service Menu _ PIN and Authorization _ T...

Page 192: ...ng on to the guest telephone the following settings are transmit ted from the mobile connection Key assignment Authorizations Call forwarding In addition outstanding messages or texts are signaled Guest phone conversations are visible and can be used The conversations you have made in the meantime are automatically deleted from the phone following logging off Data privacy When logging on to the gu...

Page 193: ...hone no request is displayed j Enter the mobile phone number The request Code for nnn is displayed e g 834 if needed j Enter the code word and confirm it or Confirm The login procedure starts After correct login you will see your mobile phone number on the left of the screen ñ Prerequisite A mobile connection with your own number and a pass word has been set up for you ask relevant Administrator T...

Page 194: ...r require a connection to the guest phone and or if you want to change to another phone log off the guest phone Press the Mobile login key or if no key is configured Press the Main Menu key if needed Open using the Softkey Open with the Softkey Select More features Confirm Select Mobile logoff Confirm The logoff procedure starts The guest phone is now once more available with its original phone nu...

Page 195: ...Resetting services functions complete phone deletion There is a general reset procedure for set functions The following functions are deleted if activated Forwarding on Advisory msg on Group ringing Suppress call ID Waiting tone off DND on Ringer cutoff on View sent messages View callbacks Press the Main Menu key if needed Open using the Softkey Open with the Softkey Select More features Confirm S...

Page 196: ...oin group Leave group Code 85 85 page 171 Reset services Code 0 page 195 Night answer on Night answer off Code 44 44 page 211 Timed reminder on Timed reminder off Code 46 46 page 189 Press the Main Menu key if needed Open using the Softkey Open with the Softkey Select More features Confirm Select assoc Services Confirm j Enter the internal phone number of the phone for which the function is to be ...

Page 197: ...89 89 page 203 DND on DND off Code 97 97 page 178 Ringer cutoff on Ringer cutoff off Code 98 98 page 178 Use speed dialing Code 7 page 113 assoc Services Code 83 page 196 Prerequisite You have a phone with tone dialing DTMF transmission or you can switch your phone to tone dialing The phone is not connected to Open Scape Business j Creating a connection to OpenScape Business Enter phone number ask...

Page 198: ...u have established a connection Press the Main Menu key if needed Select Unlock phone Confirm You will now be prompted by the connected computer to input the data but you must depending on the configuration ask relevant Administrator enter your input in one of two ways Input in block mode 0 9 Enter data Confirm or Input in online mode The connected computer directly processes your input Enter code...

Page 199: ...t after person The sought after per son can go to the nearest phone and answer Searching for people To ensure you can be searched for you must have activated a ringing group page 173 call forwarding page 118 or alternative call forwarding service engineer to the internal party phone number of your RPS A call request is then automatically signaled React to a search request Lift the handset 59 Enter...

Page 200: ...t panel or hold down the Function key on a connected OpenScape Key Module 600 to which you want to assign the cam era until the programming prompt is displayed or If you want to use a Function key in the Favorites menu Press the Main Menu key if needed Open using the Softkey Select the desired page 1 to 2 Press and hold the Function key to which you want to assign the camera Select Assign local fe...

Page 201: ...t the desired page 1 to 2 Press the Softkey that corresponds to the camera you want to activate The video turns on and you can see the following screen To deactivate the video click the Softkey next to the camera icon You will return back to the idle screen of your phone device Favorites _ Favorites 1 2 Page 1 Q_ Camera 1 _ ...

Page 202: ...plays for camera keys LED Meaning _ LED off the camera is in idle mode LED lights green Video stream active LED lights orange In progress LED lights red Failure contact your administrator if the problem per sists ...

Page 203: ...pt is displayed or If you want to use a Function key in the Favorites menu Press the Main Menu key if needed Open using the Softkey Select the desired page 1 to 2 Press and hold the Function key to which you want to assign the door Select the Softkey Assign local feature Confirm Confirm Confirm The key is programmed LED displays for door opener keys _ Favorites _ Favorites 1 2 Page 1 Q_ _ Assign l...

Page 204: ...ired page 1 to 2 Press the Function key to which the Door opener function has been assigned The door opens In case there is a problem with the communication with the door you will see a pop up message on your device screen Receiving a call from the door phone Prerequisite Door opener has been configured by your administrator If you have a door phone with an embedded camera direct video has to be e...

Page 205: ...e the camera stream as shown in the next example Speak with a visitor over the door terminal Prerequisite Your OpenScape CP700 phone is called from the door phone Lift the handset You are connected to the door phone immediately or Press key or Confirm with the Softkey to answer the call You can now talk with your visitors Rejecting a call from the door phone Í Confirm with the Softkey The call is ...

Page 206: ...abled automatic video for your door opener You can watch the video stream of your entrance before opening the door Confirm with the Softkey You can see the following screen on your device When you have configured more than one camera you will see the following screen Press the Softkey next to the arrow to see the video screen of another camera The phone continues ringing Press the Softkey next to ...

Page 207: ...Softkey next to the door icon to open the door Open a video stream after answering a door phone call Prerequisite Door opener and Direct Video have been configured by your ad ministrator The administrator has disabled automatic video for your door open er A call from the door phone has been answered When you answer the call from the door phone you see the following screen on your OpenScape CP700 s...

Page 208: ... key you have configured for the camera See also information in page 197 Your video turns off You can turn the video on again Press the Softkey next to Í to end the call Opening the door While you have received a call from the door phone press the Softkey next to the door to open it Ending a call from the door phone Replace the handset or Press the key or Í Press the Softkey to end the call ...

Page 209: ...long to the hunt group group call page 171 of another OpenScape Business Press the Main Menu key if needed Select DISA intern Confirm with Softkey The Functions dialog opens j Enter the DISA phone number of the other OpenScape Business Confirm with teh Softkey j Enter the DISA phone number of your phone Confirm with the Softkey Confirm with the Softkey or Confirm with the Softkey You belong to mul...

Page 210: ...Confirm with the Softkey j Enter the DISA phone number of your phone Confirm with the Softkey Activating Select Forwarding on Confirm with the Softkey Confirm with the Softkey or Confirm with the Softkey or Confirm with the Softkey j Enter the destination phone number Confirm with the Softkey Deactivating Select Forwarding off Confirm with the Softkey DISA intern _ Entry complete _ Entry complete ...

Page 211: ...which the night destination phone is connected Confirm with Softkey j Enter the DISA phone number of the phone from which you are activating de activating night answering Confirm with the Softkey Activating Select Night answer on Confirm with the Softkey The Functions dialog opens j Enter the destination number temporary night answer Confirm with the Softkey Deactivating Select Night answer off Co...

Page 212: ...Softkey Confirm Select Group ringing Confirm Confirm j Enter the phone number The party s name is displayed Confirm or Confirm or Confirm then follow the user prompting Confirm the option shown Delete from all ringing group phones Press the Main Menu key if needed Select Group ringing off Confirm with the Softkey Service Settings _ Service Menu _ Destinations _ Group ringing _ Connect Tln _ Save _...

Page 213: ...ctions dialog opens j Enter the DISA phone number for the OpenScape Business to which the night destination phone is connected Confirm with the Softkey j Enter the DISA phone number of the phone from which you are activating the door release Confirm with the Softkey Confirm with the Softkey j Z Enter the door terminal phone number Confirm with the Softkey DISA intern _ Entry complete _ Entry compl...

Page 214: ...he Web interface page 226 Press the Main Menu key if needed Open using the Softkey Open using the Softkey if needed j Enter and confirm the User password Open using the Softkey Open using the Softkey E g open the Ringer with the Softkey1 Use the Softkey to increase the volume or Use the Softkey to decrease the volume or Adjust using the toggle key Confirm the setting with the Softkey Save the sett...

Page 215: ...his setting via the Web interface page 226 Press the Main Menu key if needed Open using the Softkey Open using the Softkey if needed j Enter and confirm the User password Open using the Softkey Open using the Softkey Open with the Softkey to e g execute settings for the internal ringers Open using the Softkey Confirm with the Softkey to e g select this tone file Save the setting If you have select...

Page 216: ...ich ringer should ring with the respective ringer type in the Local ringer menu yourself page 215 z You can also configure this setting via the Web interface page 226 Press the Main Menu key if needed Open using the Softkey Open using the Softkey if needed j Enter and confirm the User password Open using the Softkey Open using the Softkey Open using the Softkey Confirm with the Softkey to set Loca...

Page 217: ... the characters available in the field are deleted at once If block dialing is switched on you can delete individual characters z You can also configure this setting via the Web interface page 226 Press the Main Menu key if needed Open using the Softkey Open using the Softkey if needed j Enter and confirm the User password Open using the Softkey Open using the Softkey Deactivate with the Softkey B...

Page 218: ...ge server and conclude your input with the Softkey Open using the Softkey The input field is displayed j Enter your e mail address used for Exchange and conclude your input with the Softkey Open using the Softkey The input field is displayed j Enter your password used for Exchange and conclude your input with the Soft key Open using the Softkey The input field is displayed j Enter the folder with ...

Page 219: ...n now use the settings for UC page 89 UC Journal You can access your UC Journal on your phone so you have the same list as on your other UC clients The Conversations will be downloaded directly from the UC server and local conversation list will be replaced As the Conversation list is controlled by UC server there is no option to delete conversation or all con versations locally on phone z You can...

Page 220: ...ed the UC server provides all nec essary data including voice streams when playing messages When there are new voicemails from a contact voicemail notifications are shown in the Conversation list To access the Conversation details press the key To show the list of voice messages for the particular contact press the Voice Messages The Voice Messages screen will be displayed Allow UC Journal _ Allow...

Page 221: ...221 The selected new voice message will be displayed with different options Select the desired option e g Play message The Voice message playback screen appears You can stop the message during playing ...

Page 222: ... message In this case when Play message command is selected the display will stay in the Voice Message screen and show a standard error toast notification with the following text Not possible Presence is not Office To play voicemails your presence has to be Office If the phone is not in idle state e g the handset is still offhook it is not possi ble to create a voicemail call ...

Page 223: ...e HTML address of the web interface It also provides real time data about the network activity of the phone Press the Main Menu key if needed Open using the Softkey Open using the Softkey if needed j Enter and confirm the User password Select the Network information menu Open using the Softkey You can browse the following overview Scroll Service Settings _ User settings _ Network information _ ...

Page 224: ... network LAN RX PC RX The network or PC interface data packets received are illus trated dynamically in graphical form LAN TX PC TX The network or PC interface data packets sent are illustrated dynamically in graphical form LAN autonegotiation PC autonegotiation Yes No Displays whether the net work or PC interface data transfer rate is set to automatic Yes or manual No LAN information PC informati...

Page 225: ...ter and confirm the User password Select the Reset menu Open using the Softkey Perform the reset immediately with the Softkey The user data is reset to factory settings Some images for the screensaver will be deleted or deleted default images will be restored Some ringer files will be deleted or deleted default ringer files will be re stored All of your personal information and mainly your convers...

Page 226: ...mation consult your administrator or refer to the administration manual Administrator pages This area lets you configure settings for administering your phone and the network environment Access to the Administrator pages is protected by the admin password For further information consult your administrator or refer to the administration manual For more information on the IP address the web interfac...

Page 227: ...et original values Update Update the values Log out Log out from the phone User menu User Login Password V page 183 Old password User password Confirm password Ringer Local ringers Call type V page 215 Internal call Ringer sound Pattern melody Pattern sequence External Ringer sound Pattern melody Pattern sequence Buzz Ringer sound Pattern melody Pattern sequence Rollover Ringer sound Pattern melod...

Page 228: ...ce Ringer sound Pattern melody Pattern sequence US DSN Routine Ringer sound Pattern melody Pattern sequence Emergency Ringer sound Pattern melody Pattern sequence Ringer mode V page 216 OpenScape Local ringer Audio Audio Settings Ringer V page 87 Pattern melody Pattern sequence Room Character V page 86 Headset socket page 88 Configuration Outgoing calls Autodial delay seconds Block dialling V page...

Page 229: ... Connected calls V page 217 Insecure call alert Bluetooth Configuration Active Bluetooth addres Phone name Keyboard Beacon Mode URI UUID Major Minor Interval ms UC credentialsV page 219 UC user name UC password Allow UC Journal Microsoft Exchange V page 218 Server User name Password Folder to sync optional OpenScape UC Serve Username Password Phone Display V page 75 Brightness Key module contrast ...

Page 230: ...230 Backlight dim Backlight off File transfer V page 80 Slideshow images Ringtones Contacts transfer Diagnostic information ...

Page 231: ...gain later Possible cause Own number entered Possible response Enter correct number Possible cause External phone number memory space in system currently full Possible response Try again later Possible 1st cause If Delete other level shows in menu You have tried to save a function or internal phone number with LED display us ing a key on an already occupied level e g an external phone number Possi...

Page 232: ...espond Check if the key is stuck Phone doesn t ring when called Check if your phone is on silent silent icon appears on status screen page 26 If so turn off silent mode To correct any other problems Contact your administrator if a fault persists for more than 5 minutes for exam ple Pass on the message displayed in the red field if appropriate as shown in the next example Problems that cannot be co...

Page 233: ... ringers page 215 1 Internal Name Internal Ringer sound K Pattern melody K Pattern sequence K 2 External Name External Ringer sound K Pattern melody K Pattern sequence K 3 Buzz Name Buzz Ringer sound K Pattern melody K Pattern sequence K 4 Rollover Name Rollover Ringer sound K Pattern melody K Pattern sequence K 5 Single alert Name Single alert Ringer sound K Pattern melody K Pattern sequence K 6 ...

Page 234: ... melody K Pattern sequence K 13 US DSN Routine Name US DSN Routine Ringer sound K Pattern melody K Pattern sequence K 14 Emergency Name Emergency call Ringer sound K Pattern melody K Pattern sequence K Ringer mode Mode HiPathK Audio Volumes page 214 Loudspeaker K Ringer sound K Handset K Headset K Handsfree K Rollover K Warning tone K Settings Ringer PatternK page 87 Pattern melody OpenScapeK Patt...

Page 235: ...UC Server address K Username K Password K Phone Inactivity page 80 Screen type SlideshowK Start mins 1K Slide time secs 10K Display page 75 Brightness K Key mod contrast K Key module brightness K Key Module Text Level NormalK DSS Keyset indication OpenStage styleK Key programming page 94 Edit selected dialing Assign telephony function Energy saving Activate after 1 min 5 minsK page 77 Backlight di...

Page 236: ...ark a call 127 pick up in the team 166 pick up directed 106 pick up group 173 retrieve parked call 127 transfer 126 166 Call charge assignment 188 Call duration 186 Call forwarding 118 Call number Deactivating display 179 suppress 179 Call number suppression 179 Call second individual 126 Call waiting accept 125 Reject accept 91 Without Tone 91 Callback 122 Calling departments 109 Calls in queue 1...

Page 237: ...d 195 Feature dialog 34 Feature keys Display function 66 Fixed Function Keys 22 Forwarding 118 Functions on off for a different phone 196 reset 195 using externally 197 G General information 11 Graphic display 26 Icons indicating call status 58 Group call 171 209 H Handsfree answerback 107 Authorize 107 to lock 107 Holding 129 In the team 163 Hotline 114 Hunt group 171 209 I Icons Call status 58 I...

Page 238: ...essing time 176 Presence 27 Presence status 89 Primary line 161 Private line 161 Procedure programming a key 97 105 Program free keys 94 Programmable keys 25 59 66 Programming free keys 94 R Radio paging system RPS 161 199 Receiving a call 105 Redial 111 Reset services 195 Resetting functions 195 Response text deleting 117 Ringer off 85 Ringing group 212 S Safety notes 3 Save lock code 182 Screens...

Page 239: ...nderstanding LED displays 95 Understanding LED notifications 165 168 Universal Call Distribution 175 User interface 17 User menu 227 User page programming a key 97 105 User support 16 Using a mini switch 20 Using network ports more efficiently 20 V Variable call forwarding 118 W Web interface 226 ...

Page 240: ...pt call waiting camp on Waiting tone off Waiting tone on Automatic call wait on Automatic call wait off 55 87 87 490 490 X X X X X Headset Headset Accept call X Reject call Disconnect X DND on DND off 97 97 X X Universal Call Distribution Log on Log off Available Not available post processing on post processing off UCD night on UCD night off Calls in queue 401 401 402 402 403 403 404 404 405 X X X...

Page 241: ...68 X X X X Keypad dial 503 Conference Start Conference Adding a party End conference Release participants Disconnect TLN conference 3 3 491 X Show call charges own Phone Check costs other Phone 65 X X Select speed dial number Select speed dial individual 7 92 X X Line queuing X Toggle connect 2 X DTMF dialing 53 X Microphone off Microphone on 52 52 X X Mobile login log off 9419 Mobile login login ...

Page 242: ...ging Group ringing off 81 81 X X Silent mode on Silent mode off 98 98 X X Switch on only with OpenScape Business Switch off only with OpenScape Business 90 90 X X Network signal Flash 51 X Language selection 48 Key assignment 91 X Lock phone Open phone Change PIN 66 66 93 X X Phone book 1 Internal 2 LDAP 54 54 X X Telephone data service 42 Timed reminder on Timed reminder off 46 46 X X Door opener...

Page 243: ...l calls 3 only internal calls Forwarding off CFNR on CFNR off Trunk FWD on Trunk FWD off Forwarding MULAP on Forwarding MULAP off 1 11 12 13 1 495 495 64 64 501 501 X X X X X X X X X X X Redial Reconnect Ln 63 X Central code lock 943 X Functions Displays in the direct Dialog via the Service menu page 67 with Key μ μ Code ...

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