Unicard HID Fargo HDP5000 Troubleshooting Manual Download

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HID Fargo HDP5000 & HDP5600 Troubleshooting Guide

Unicard Systems Pty Ltd

Unit 35 / 8 Herbert Street

St Leonards NSW 2065

Ph: (02) 9437 1777

Sales:

[email protected]

Support:

[email protected]

Web:

www.unicard.com.au

Summary of Contents for HID Fargo HDP5000

Page 1: ...go HDP5000 HDP5600 Troubleshooting Guide Unicard Systems Pty Ltd Unit 35 8 Herbert Street St Leonards NSW 2065 Ph 02 9437 1777 Sales sales unicard com au Support support unicard com au Web www unicard...

Page 2: ...the Wrong Ribbon error message 15 Resolving the Check Film error message 16 Calibrate the Film Sensor 18 Resolving the Check Ribbon error message 19 Calibrating the Ribbon ID sensor 19 Resolving incom...

Page 3: ...ow to do this please contact your I T department On Windows 10 for example at the time of writing to access the Devices and Printers 1 Click the Windows Start icon type Printers and go to the Devices...

Page 4: ...s and go to the Devices and Printers 3 Right click on the HDP5000 Card Printer and select Printer Properties 4 Click on the Security tab at the top of the Printer Properties window The top pane is the...

Page 5: ...ick on the HDP5000 Card Printer or Right Click and select See what s printing 4 Cancel any jobs in the queue You can either click Printer and Cancel all documents or right click on print jobs one by o...

Page 6: ...d to download 3 files please save them to your desktop for easy access Check printer driver version 1 Click Start or click on the Windows Orb depending on your version of Windows 2 Then go to Printers...

Page 7: ...Fargo Workbench and the printer firmware Upgrading the printer driver Attention Before you start unplug the printers USB cable 1 Click the windows START button icon 2 Type Programs and choose Add or...

Page 8: ...un Fargo Workbench 9 Unzip the Firmware file to an easy to navigate to location e g the PC desktop 10 In Fargo Workbench Choose the printer from the drop down list top right 11 Click the Select Firmwa...

Page 9: ...ward and Back buttons These are used to make all of the printer card path rollers turn either Forward or Backwards 4 Lean the printer back and inspect the area above where the ribbon and film are norm...

Page 10: ...vertically against a flat clean surface such as a desktop If the deck is too thick for your hand to hold comfortably use about half a deck at a time Push the stack back and forth to an angle of about...

Page 11: ...printer displays Film Out on the LCD screen The Film is the left hand cartridge The Film spools are GREEN and YELLOW for easy identification and installation Remove Left Film Cartridge Replace Film S...

Page 12: ...displays Ribbon Out on the LCD screen Ribbon is the right hand cartridge The ribbon spools are BLUE and ORANGE for easy identification and installation Remove Right Ribbon Cartridge Replace Ribbon Spo...

Page 13: ...d Faxes or Devices and Printers 3 Right click on HDP5000 Card Printer select Printing Preferences 4 Click the Toolbox button go to the Advanced Settings tab Warning Do not change any settings other th...

Page 14: ...ings tab Warning Do not change any settings other than those instructed by a Unicard Technician 5 In the list Find and increase the setting Transfer EOF to 60 6 Next find the setting Transfer Image Le...

Page 15: ...to Printers and Faxes or Devices and Printers 3 Right click on HDP5000 Card Printer select Printing Preferences 4 Go to the Device Options tab 5 If the Automatically detect the installed ribbon for e...

Page 16: ...film cartridge Remove the film from the printer 2 Try turning the green and yellow film spools by hand They should spin freely in the cartridge 3 If the film feels tight and hard to turn remove the f...

Page 17: ...hows a film that is tracking towards the green flange incorrectly If your printer is displaying the film walking issue above please follow the HID Fargo procedure for aligning the film to resolve the...

Page 18: ...e to Printers and Faxes or Printers and Devices 2 Right click on HDP5000 Card Printer and select Printing Preferences 3 Click the Toolbox button 4 Click on the Calibrate Film tab Ensure a Film and the...

Page 19: ...st be calibrated Before you start ensure the ribbon is not simply empty torn or has come off the spool Calibrating the Ribbon ID sensor To calibrate the Ribbon Identification Sensor 1 Navigate to Prin...

Page 20: ...ck Start or click on the Windows Orb depending on your version of Windows 2 Navigate to Printers and Faxes or Devices and Printers 3 Right click on HDP5000 Card Printer select Printing Preferences 4 C...

Page 21: ...o the Printing Preferences go to the Image Transfer tab 2 Adjust the Transfer Dwell Time to 2 2 3 Increase the Transfer Temperature in increments of 5 4 Print a card 5 Repeat step 3 and 4 until the is...

Page 22: ...vigate to the Printing Preferences 2 Click the Toolbox button and click the Advanced Settings tab 3 In the list of settings find Image Darkness 4 To make the printed image DARKER increase the Image Da...

Page 23: ...l of the cards in the stack are facing the right way Note Cards are loaded the magnetic strip facing UP and facing the FRONT of the printer Clean the card printer thoroughly see Cleaning the Card Prin...

Page 24: ...ean place to prevent dust getting into the card stock Remove the adhesive cleaning roller IMPORTANT You MUST remove the adhesive cleaning roller before you begin to clean the printer Remove the card i...

Page 25: ...ol soaked cleaning card from the white foil packet and be sure to work quickly to prevent the card from drying out Once the card has dried out it cannot be used Insert the cleaning card into the card...

Page 26: ...he rollers to wipe themselves clean on the cleaning card freeing any built up dust dirt and debris Allow the rollers to spin on the cleaning card for 10 seconds then let go of the card It will automat...

Page 27: ...d going in to the printer as it is adhesive it will stick to the input hopper assembly Navigate to the Printing Preferences Click the Toolbox button and go to the Clean Printer tab Click the Clean but...

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