Bi-spectrum network camera
User Manual
A Troubleshooting
Issue V 1.0
（
2020-10-19
）
95
A
Troubleshooting
Common Trouble
Possible Cause
Solution
Unable to access
the web
Network is not
connected.
Connect the network cable of the camera to the
PC to check whether the network cable is in good
contact.
Run the ping command to check the network
connection and whether the device works
normally.
IP address is occupied.
Directly connect the camera to the PC, and reset
the IP address of the camera.
The IP addresses of
the PC and the device
are in different
networks.
Check the IP address, subnet mask and gateway
setting of the camera.
The measured
temperature is not
accurate.
The device is just
powered on, and the
temperature of the
cavity is unstable.
The temperature of the cavity is stable within 15
to 30 minutes after the device is powered on.
The target
configuration is
incorrect.
Check whether the emission rate and distance of
the target are configured correctly.
An error occurs in
accessing the web
of the device after
the upgrade.
The data in the cache
of browser is not
updated in time.
Delete the cache of the Internet Explorer. The
steps are as follows (taking IE9 as an example):
Open the Internet Explorer.
Select
Tools
>
Internet Options
.
On the
General
tab, select
Delete
under
Browsing history
.
The
Delete Browsing History
dialog box
appears.
Select all check boxes.
Click
Delete
.
Relogin the web page of the camera.
Upgrade failed.
No network cable is
connected.
The network setting is
incorrect.
Ensure the upgrade network is connected.
Check whether the network setting is correct.
