Una Health Ltd
Document Control
Author: E. C. Hamer
UH-POC-TM-2 Revision 1
Date of Issue 26.04.10
Photocopied versions & handwritten amendments of this document are not controlled
Page 46 of 54
Printed 27 April 2010
Appendix 1 - Basic Troubleshooting
Message/Problem
Description
Resolution
Cannot read magnetic strip
When strip inserted & lid
closed, magnetic strip not
read
Clean magnetic strip reader
& repeat test
If problem persists contact
customer support
Cannot detect test strip
When lid closed still saying
“insert strip”
When strip removed still
saying “remove strip”
Check mechanism for
holding strip, if loose or
broken call customer support
Strip will not click in place
Clean round mechanism,
check if loose or broken.
If
problem persists contact
customer support
QC (Precinorm ) Fail
Readings out of range
Check expiry dates. Perform
cleaning procedure (Page
26) & repeat.
If problem
persists contact customer
support
Check strips fail
Readings too low
Readings too high
Check storage
conditions/perform cleaning
procedure (Page 26) and
repeat.
If problem persists
contact customer support
Recalibration of instrument
may be required – contact
customer support
Test readings consistently
low
One specific test strip only
All test strips affected
Repeat with QC. If
problem persists contact
customer support
Perform cleaning procedure.
If problem persists contact
customer support
Result <
Result is “less than”
Is an indication that
something is wrong with the
blood sample e.g. insufficient
Repeat test, repeat with QC
if QC OK refer patient to GP
If problem persists contact
customer support
Instrument rattles
May be problem with the
fan. If problem persists
contact customer support
CHECKSUM EEPROM
Software problem
Contact customer support