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4.
If all else fails, call your dealer.
To facilitate servicing, supply your dealer with the following information:
•
Your host environment files such as your config.sys, autoexec.bat, win.ini,
system.ini and other system files
•
Names and version of the application software you are using
•
Model and version of other SCSI devices you are using
•
TWAIN version
•
Names and versions of the drivers you are using
•
Model and version of your scanner hardware
•
Error codes or messages seen
•
Description of what you were doing at the time the malfunction or failure
occurred
•
Description of what you did to attempt to solve the problem
•
Other observations that may aid the technician in identifying the problem
and the solution
LED Indicators
The tables below list some of the more common specific problems you may have
with your scanner. Corrective actions are also given.
Problem 1: Power Indicator fails to come on
Possible Cause / Solution:
!
Make sure the power cable is plugged into the scanner and the wall socket.
!
Make sure that the power switch is on.
!
If none of the above works, contact your dealer.
Problem 2: Scanner lamp flickers, is dim, or fails to come on
Possible Cause / Solution:
!
The scanning lamp is failing or has failed and needs to be changed. Contact your
dealer.
