Ultimaker Ultimaker S5 Pro Bundle, Installation And User Manual

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7.1 General
Ultimaker grants a standard warranty on the Ultimaker S5 Pro Bundle (‘Product’) in the country where the
product was purchased.
From the date the product is sold and delivered to an end-customer for the first time, as evidenced by the
original customer’s purchase invoice, Ultimaker warrants the product is free from defects in material, design and
workmanship for a period of twelve (12) months. Only the original purchaser is entitled to claim warranty and the
warranty period is limited to his/her lifetime.
For a warranty claim to be valid (i) notification must be made before the end of the warranty period, (ii) conform to
any additional stipulations of the warranty, as defined below, (iii) must be substantiated with the original customer’s
purchase invoice, (iv) the serial number sticker must still be on the product(s) and (v) the product must be returned
in the original packaging. Since customers will only be entitled to make a warranty claim on submission of the
original invoice and packaging, we advise that both the invoice and official packaging are kept in a safe place. If the
original packaging is not available anymore, the customer can purchase such for an additional amount of EUR 25 or
equivalent in applicable local currency.
The customer – provided that they are a natural person who is not acting in the course of their profession or
business – may claim the rights to which they are entitled under the warranty without prejudice to their rights or
claims in accordance with the law.
7.2 Conditions
The Ultimaker warranty is granted under the explicit condition that:
• The product was sold, delivered and assembled by a recognized Ultimaker reseller (see ultimaker.com for
addresses of the recognized Ultimaker resellers)
• The product was newly manufactured on the date of purchase and not sold as used, refurbished or
manufacturing seconds
• Ultimaker’s latest software was installed and used in and with the product
• The Ultimaker’s installation and maintenance instructions as described in the manual for the product have been
observed. Unless the manual contains ‘do-it-yourself’ assembly instructions for the product or part thereof and
these have been followed up meticulously, the warranty will become invalidated if the product was at any time
disassembled or reassembled by any other person than a recognized Ultimaker reseller
Customers are welcome and we encourage them to use third-party materials, accessories, etc. That in itself, does
not void the warranty. If, however, the use of third-party elements, causes damage to the product, the part(s)
affected by this damage is excluded from warranty.
If a part of the product is repaired or replaced during the warranty period, the warranty period still remaining for
the entire product will apply to this part. However, repair and/or replacement will not extend the warranty period.