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Ultimaker 2 Go, User Manual, Page: 30 / 34

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ERROR MESSAGES

ERROR - STOPPED TEMP SENSOR

ERROR - HEATER ERROR

Z-SWITCH BROKEN or 
Z-SWITCH STUCK

X OR Y SWITCH BROKEN

This refers to a problem with the PT100 B sensor, which is the sensor that 
measures the temperature of the nozzle. It means that the sensor registers 
incorrect values and due to safety reasons it will prevent the nozzle from 
heating up. The most likely reason for this is connection problem, which 
could either happen due to a bad connection at the main board or damage 
of the sensor itself.

The heater error can appear when the sensor doesn’t register a steady 
(increase in) temperature. This could mean that the heater cartridge is not 
connected properly and to prevent overheating of the nozzle it will therefore 
turn the heater cartridge off.

If you get one of these errors it means that there is a problem with the Z 
limit switch. It either tells you that the Z limit switch can’t be pressed or that 
something is preventing the lever of the switch from switching back.

This error occurs when either the X or Y limit switch is not activated while 
the print head is homing.

Summary of Contents for 2 Go

Page 1: ...Ultimaker2 Go THE MIGHTY MINI 3D PRINTER USER MANUAL V2 1 ...

Page 2: ...ded use Ultimaker 3D printers are designed and built for fused deposition modeling for various high quality plastics like PLA ABS CPE within a commercial business environment The mixture of precision and speed makes the Ultimaker 3D printers the perfect machines for concept models functional prototypes and also the production of small series Although we achieved a very high standard in the reprodu...

Page 3: ...Installation 11 First use 13 3 THE BASICS 16 Changing filament 17 Bed leveling 18 Cura software 19 Display and controller 20 4 MAINTENANCE 22 Blue tape 23 The feeder 24 Lubricating the axes 25 Atomic Method 26 5 HELP SUPPORT 28 Troubleshooting 29 Support 31 Safety and compliance 32 TABLE OF CONTENTS ...

Page 4: ...using your Ultimaker 2 Go by following the instructions in this user manual and experience how easy it is to produce great quality prints You might be familiar with other types of Ultimakers or 3D printers It is however essential that you read this manual carefully in order to make the most out of your Ultimaker 2 Go 1 ...

Page 5: ...4 7 8 9 ULTIMAKER 2 GO AT A GLANCE Display SD card slot Push rotate button 1 2 3 Build plate Build plate clamps Build plate screws 4 5 6 Print head Bowden tube Print head cable 7 8 9 Spool holder Power socket 10 11 ...

Page 6: ...6 11 8 9 10 ...

Page 7: ...esktop space 258 mm 250 mm 287 5 mm Shipping dimensions 400 mm 310 mm 550 mm Weight 6 2 kg Shipping weight 14 0 kg Temperature Ambient operation temperature 15 32 C Storage temperature 0 32 C Nozzle operation temperature 180 260 C Sound Average operational noise 49 dBA CAUTION The Ultimaker 2 Go generates high temperatures and has hot moving parts that can cause injury Never reach inside of the Ul...

Page 8: ...your Ultimaker 2 Go and set it up according to the instructions on the next pages When you use your Ultimaker 2 Go for the first time it will guide you through some steps to set it up and calibrate it Follow the bed leveling and filament loading steps carefully in order to set up your Ultimaker 2 Go correctly 2 ...

Page 9: ... been taken out of the box you can loosen the belt that s placed around the foam packaging This allows you to open the top cover where you will find the quick start guide and accessories REMOVE THE PACKAGING Open up the complete packaging by lifting it at the hole at the side of the packaging Now you can take out the spool with PLA filament and place the Ultimaker 2 Go on your desk Make sure you h...

Page 10: ...rything you need to start printing Before continuing make sure to check if all accessories are included Power supply and cable Spool holder Glass plate 0 75 kg filament USB cable Blue tape Grease Hex wrenches 1 5 mm 2 mm 2 5 mm Calibration card Test print Spare parts hot end PT100 sensor 1 2 3 4 5 6 7 8 9 10 11 1 2 3 4 5 10 6 8 7 11 9 ...

Page 11: ...e print surface for prints on your Ultimaker 2 Go It will be installed the following way 1 Place strokes of the blue tape next to each other on the glass plate and make sure they don t overlap 2 Open up the two build plate clamps at the front side of the build plate with a hex wrench 3 Gently slide the glass plate on the build plate and make sure it snaps into the build plate clamps at the back 4 ...

Page 12: ...connected Before connecting it make sure the power switch is in the off position 1 Connect the power cable to the power brick 2 Plug the power cable in the wall socket and connect the other side to the Ultimaker 2 Go The flat side of this cable needs to point downwards ...

Page 13: ...m for a Factory reset You can use this function at any time Before the bed leveling can be done the Ultimaker 2 Go will first do the homing This means that it will move the print head to the left back corner and the build plate towards the bottom in order to set the origin point After this you can follow the steps below for leveling the build plate 1 The first step is to roughly level the build pl...

Page 14: ...nurled wheel This may require some force Once the knurled wheel has grabbed the filament it will slowly move it further into the bowden tube 4 Wait till the filament reaches the first black bowden tube clip and then press the button to continue The Ultimaker 2 Go will automatically load the filament through the bowden tube into the print head Now you just have to wait until the filament is coming ...

Page 15: ...Ultimaker 2 Go will prepare itself by homing the print head and build plate and heating up the build plate and nozzle This may take a few minutes While printing the display will show the progress of the print and the remaining time for completion When the print has finished wait for the build plate to cool down and grab the print from the build plate CAUTION Don t touch the print head nozzle while...

Page 16: ...chapter will explain you more about the basic procedures for using your Ultimaker 2 Go You will for example find information on changing filament and bed leveling but also the use of our software Cura is explained here 3 ...

Page 17: ...he bowden tube at the top of the feeder by removing the clamp clip pressing down the tube coupling collet and pulling out the bowden tube LOAD NEW FILAMENT After removing the filament you can start loading the new filament in the same way as done during the first setup of your Ultimaker 2 Go Make sure the old spool with filament is removed from the spool holder and the new one is placed 1 Take the...

Page 18: ...ld plate by rotating the button at the front of your Ultimaker 2 Go until there is approximately 1 mm distance between the nozzle and build plate The measurement here is not critical just make sure that the nozzle is close to the build plate without touching it 4 Next a rough adjustment will be done on the front left and right side by turning the build plate screws Turning the build plate screws t...

Page 19: ...ve the file to the SD card 4 Remove the SD card from your computer make sure to safely remove it and insert it in your Ultimaker 2 Go to start printing When using Cura for the first time you will see the Quickprint profiles This is perfect for beginners but when you re a more experienced user and want to have more control over the print settings you can also switch to the Advanced mode For more in...

Page 20: ...t back corner of the Ultimaker 2 Go Lower buildplate Moves the build plate to the bottom of the Ultimaker 2 Go Raise buildplate Moves the build plate to the top of the Ultimaker 2 Go Insert material Heats up the nozzle after which you can insert filament Move material Heats up the nozzle after which you can use the scroll wheel to forward the material Set fan speed Set the speed of the two fans at...

Page 21: ...21 ...

Page 22: ...moothly working Ultimaker 2 Go it is important to maintain it correctly In this chapter the most important maintenance tips are described It is recommended to read them carefully in order to achieve the best results with your Ultimaker 2 Go 4 ...

Page 23: ...ing a hex wrench and slide the glass plate to the front of the build plate until you can take it out of the Ultimaker 2 Go 3 Remove the damaged tape and place new strokes of blue tape on the glass plate Place them next to each other and make sure they are not placed over each other It is also advised to not put tape on the place where the build plate clamps cover the glass plate 4 The glass plate ...

Page 24: ...orse completely gets stuck This is what we call grinding To prevent grinding of the filament it is therefore important to set the tension on the feeder as loose as possible meaning that the white insert clip should be completely at the top You can achieve this by inserting one of the hex wrenches in the hole on top of the feeder and turning it clockwise CLEANING THE FEEDER After a lot of printing ...

Page 25: ...oil is not included in the Ultimaker 2 Go package but we highly recommend to only use this for lubricating the X and Y axes Z TRAPEZOIDAL LEADSCREW Once every half year the Z trapezoidal leadscrew has to be lubricated with Magnalube This is the green grease that was delivered with your Ultimaker 2 Go Make sure to spread 10 drops of grease over the entire threaded rod With your next print the Ultim...

Page 26: ...that uses a lower printing temperature in order to make sure any residue from the previous filament is removed REMOVE THE FILAMENT Go to MATERIAL CHANGE in order to remove the filament and instead of inserting new material select CANCEL Keep the print head in the corner REMOVE THE BOWDEN TUBE Open the black plastic clip that is around the bowden tube and print head cable closest to the print head ...

Page 27: ...k the color and shape of the tip of the filament the goal is to have a clean cone shaped tip Repeat step 3 and 4 until the filament comes out without any residue and has a cone like shape RE ASSEMBLY Insert the bowden tube through the tube coupling collet all the way down into the PTFE coupler Place the clamp clip around the tube coupling collet so that it secures the bowden tube ...

Page 28: ... up while using your Ultimaker 2 Go If you ever happen to get one of these issues you can easily troubleshoot the issue yourself with help of the information on the next pages Of course we also have local support teams for you available in case you need personal support 5 ...

Page 29: ... described options works it is advised to take a closer look at the PTFE coupler A deformed PTFE coupler can be recognized by a small brim on the inside at the bottom Instructions for this can be found on the website CAN T CONNECT TO CURA If Cura doesn t recognize your Ultimaker 2 Go when you want to upload firmware there is a problem with the connection due to software or hardware failure The fol...

Page 30: ... bad connection at the main board or damage of the sensor itself The heater error can appear when the sensor doesn t register a steady increase in temperature This could mean that the heater cartridge is not connected properly and to prevent overheating of the nozzle it will therefore turn the heater cartridge off If you get one of these errors it means that there is a problem with the Z limit swi...

Page 31: ...ickly trying to solve issues on your own and getting more experienced with 3D printing We also have a very active online community with experienced users who are willing to share tips and solutions and can help you getting the best out of your Ultimaker 2 Go as well If you ever need personal help resolving an issue with your Ultimaker 2 Go you can also get in touch with one of our local support pa...

Page 32: ...ON Always unplug the printer before doing maintenance or modifications MECHANICAL SAFETY The Ultimaker 2 Go contains many moving parts but the stepper motors do not have enough power to cause serious injuries and moving gears have been covered Still it is advised to only reach in the machine when it is turned off CAUTION Always unplug the printer before doing maintenance or modifications RISK OF B...

Page 33: ...does not purport to be all inclusive and shall be used only as a guide The conditions or methods used for assembling handling storage use or disposal of the device are beyond our control and may be beyond our knowledge For this and other reasons we do not assume responsibility and expressly disclaim liability for loss injuries damage or expense arising out of or in any way connected with the assem...

Page 34: ...www ultimaker com ...

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