U.S. Boiler Company USB-Connect Manual Download Page 12 | Manualshive

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Troubleshooting

Troubleshooting Wizard

is provided to walk users through solving common issues.

Troubleshooting Wizard collects instructions, status, and key parameter adjustment together to allow contractors to

investigate efficiently, step by step.

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Summary of Contents for USB-Connect

Page 1: ... 717 397 4701 Manual Contents Page Introduction 2 Getting Started 4 App Download 4 Connecting Bluetooth Adaptor 5 App Connection 7 Monitoring 8 On Site 8 Remote Support 9 Commissioning Setup 10 Startup Wizard 10 Adjust Menus 11 Troubleshooting 12 Troubleshooting Wizard 12 Alarm Menus 13 Service 14 Service Wizard 14 Resources 15 Manuals 15 Bluetooth Adaptor Update 16 Alta Control Updates 17 Appendi...

Page 2: ...nect Bluetooth Adaptor Cable 1 RJ12 Straight Cable 36 inch Silver For Alta Boiler Cable 2 RJ45 Split Cable 24 inch Black For Sage Controller Equipped Boiler Cable 3 RJ45 Straight Cable 36 inch Blue For Direct Connection to Sage Controller 111640 01 Sage J3 Terminals to RJ45 Interface Board For Direct Connection to Sage Controller Compatible Devices Apple device an iPhone or iPad running iOS versio...

Page 3: ...ce Wizards Data logs Service status reports sent to cloud Alta Boiler Control firmware updates Portal Features Stores reports data logs site photos and alarm history Real time remote monitoring when signal available USB Connect Bluetooth Adaptor Cellular or Wi Fi Connection When Available Secure AWS Server US Boiler Modulating Condensing Boiler Remote Monitoring And Support ...

Page 4: ...Step 1 Install App IOS Android Go to App store Go to Play store Download USB Connect Download USB Connect Step 2 Create User Account Fillout profile and review and accept Terms and Conditions Privacy Policy Existing User select Sign In ...

Page 5: ...to RJ45 Interface Board 111640 01 For Direct Connection to Sage Controller Getting Started continued Step 3 Connect Bluetooth Adaptor Alta models all CABLE 1 RJ12 Straight Cable 36 inch Silver For Alta Boiler Alpine shown Aspen K2 K2FT CABLE 2 RJ45 Split Cable 111662 01 24 inch Black For Sage Controller Equipped Boiler ...

Page 6: ...nd wait for LED light to turn solid green Demo Mode When not near a boiler or Bluetooth Adaptor a user may view an Alta Boiler Demonstrator Mode to review available options manuals and alarm descriptions If having trouble connecting see Appendix Specification for Bluetooth Adaptor LED blink codes and Troubleshooting Tips ...

Page 7: ... App U S Boiler customer service will send you an invitation to sign into the web portal where you can view status service reports and live data when a cell signal is available If you do not receive an invitation email call customer service at 717 397 4701 Getting Started continued Web Portal usbconnect usboiler net ...

Page 8: ...upplied to and returning from heating elements and faucets At a glance the user is aware of the current demands and burner status Additional information is available from Main Data Controller Status Input Output Status as well as Zone Panel Status and Sequencer Status when used ...

Page 9: ...erformance and aid remote support Reports site photos and logs may be email and or stored on devices as pdf or csv files All files are archived at portal Status Report Current boiler status snapshot Service Report Status cycle alarm history and actions taken Data Logging Data is sorted while Bluetooth adaptor is connected ...

Page 10: ...g Setup Start Up Wizard is provided to walk users through most common setup tasks Start up Wizard collects instructions status and key parameter adjustment together to allow required actions to be as easy and successful as possible ...

Page 11: ...11 111679 02 1 23 Commissioning Setup continued Adjust menus provide opportunity to adjust advanced settings Each setting is provided with adjustable range and detailed explanation ...

Page 12: ...ng Troubleshooting Wizard is provided to walk users through solving common issues Troubleshooting Wizard collects instructions status and key parameter adjustment together to allow contractors to investigate efficiently step by step ...

Page 13: ...13 111679 02 1 23 Troubleshooting continued Active Alarm provide detailed explanation possible cause and solution to every alarm ...

Page 14: ...14 111679 02 1 23 Service Service Wizard is provided to walk users through most common service tasks Service Wizard provides instructions to allow required actions to be as easy and successful completed ...

Page 15: ...9 02 1 23 Resources Manuals are provided to ensure the user always has complete and the latest information Note Download the manual to ensure it is available when there is no cell service and to enable zooming ...

Page 16: ... will be alerted with an option to download the new firmware Select Ok and allow the firmware download to complete After download is complete disconnect and then reconnect Bluetooth Adaptor power and close App and reopen once Bluetooth Adaptor LED is solid green New Bluetooth Adaptor Firmware Update Indication ...

Page 17: ... 02 1 23 The latest Alta Controller firmware and default parameters are made available to the App When necessary Alta Controller Firmware or default parameters may be downloaded in the field Alta Control Updates ...

Page 18: ... Shown in 1st 1 2 second Modbus Connection between Boiler to Adaptor Status Green Boiler to Adaptor Communication Detected Red Boiler to Adaptor Communication NOT Detected Bluetooth Adaptor Blink Codes Running Mode LED Description Shown in 2nd 1 2 second Bluetooth Connection between Adaptor to Smart Devise Status Blue Bluetooth Connection between Adaptor to Smart Device Off No Bluetooth Connection...

Page 19: ...rd Cat5e Ethernet Patch Cable 24AWG stranded copper conductors 8 conductors straight through PVC jacket Blue Standard Boot 36 inch length This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired opera...

Page 20: ...11640 01 see page 5 Failed Cable or connection Check cables and cable connections Replace cables if necessary Erratic number updates or bad data Bad connection Reboot Bluetooth Adaptor and open App after Bluetooth Adaptor LED has turned green App will not connect Bad connection Reboot Bluetooth Adaptor and open App after Bluetooth Adaptor LED has turned green More than one 1 Bluetooth Adaptor is p...

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