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USER GUIDE

u-line.com

Troubleshooting Extended

Troubleshooting - Extended

SPECIFIC ERRORS AND ISSUES

The advanced diagnostic capabilities of the electronic 
controls utilized on the 1, 3, and 5 Class units allow for 
easy and thorough troubleshooting.

Navigation of the control is the key and is explained in 
the CONTROL OPERATION section of the manual, along 
with control button layout, control function descriptions, 
a service mode menu and service menu selection 
explanations.

Verification of temperature and thermistor performance can 
be identified by directly viewing thermistor readings in the 

service mode.

Component failure issues can be identified through 

service mode menu #20, “Component Testing.” Individual 

components can be switched on and off to check for both 
proper function of a specific component and also delivery of 

supply voltage to the components through the relays and 
DC outputs located on the relay/power board.

Included in this section are some diagnostic tips and of 
course, if additional help is required, please contact the 
U-Line Corp, “Customer Care Facility” at +1.800.779.2547 
for assistance.

NORMAL OPERATING SOUNDS

All models incorporate rigid foam insulated cabinets to 

provide high thermal efficiency and maximum sound 

reduction for its internal working components. Despite 
this technology, your model may make sounds that are 
unfamiliar.

Normal operating sounds may be more noticeable because 
of the unit’s environment. Hard surfaces such as cabinets, 

wood, vinyl or tiled floors and paneled walls have a 
tendency to reflect normal appliance operating noises.

Listed below are common refrigeration components with a 
brief description of the normal sounds they make. NOTE: 
Your product may not contain all the components listed.

•  Compressor: The compressor makes a hum or pulsing 

sound that may be heard when it operates.

• 

Evaporator: Refrigerant flowing through an evaporator 

may sound like boiling liquid.

•  Condenser Fan: Air moving through a condenser may 

be heard.

•  Water Valve: Running water and clicking as valve 

opens and closes.

•  Ice Dropping: Ice falling into the bin makes a dull thud 

sound. The sound decreases as the bin fills with ice.

•  Solenoid Valves: An occasional clicking sound may be 

heard as solenoid valves are operated.

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Summary of Contents for HNB315

Page 1: ...USER GUIDE SERVICE MANUAL 3 Class UHNB315 UHNP315 15 Nugget Ice Machine...

Page 2: ...Installation Integrated Panel Dimensions Integrated Panel Installation Grille Installation Door Swing Door Adjust Operating Instructions First Use Control Operation Ice Airflow and Product Loading Ma...

Page 3: ...over two decades and is proud to have the opportunity to ship to you PRODUCT INFORMATION Looking for additional information on your product User Guides Spec Sheets CAD Drawings Compliance Documentatio...

Page 4: ...th CAUTION Caution means that failure to follow this safety statement may result in minor or moderate personal injury property or equipment damage DANGER This unit contains R600a Isobutane which is a...

Page 5: ...n place so children may not easily climb inside If the unit is being removed from service for disposal check and obey all federal state and local regulations regarding the disposal and recycling of re...

Page 6: ...n place so children may not easily climb inside If the unit is being removed from service for disposal check and obey all federal state and local regulations regarding the disposal and recycling of re...

Page 7: ...mperatures may reduce the unit s ability to reach low temperatures and or reduce ice production on applicable models For best performance keep the unit out of direct sunlight and away from heat genera...

Page 8: ...he unit Always keep your working area dry NOTICE Electrical installation must observe all state and local codes This unit requires connection to a grounded three prong polarized receptacle that has be...

Page 9: ...e of the unit with other adjacent cabinet doors you may need to alter the wall just behind the drain connection on the unit to accommodate the drain CUTOUT DIMENSIONS PRODUCT DIMENSIONS REAR FRONT TOP...

Page 10: ...on Guide Each door can be opened individually one at a time without interference However to ensure unobstructed door swing opening both doors at the same time 1 4 6 4 mm of space needs to be maintaine...

Page 11: ...The water line MUST have a shut off valve in the supply line The water line should be looped into 2 coils This will allow the unit to be removed for cleaning and servicing Make certain that the tubin...

Page 12: ...sconnect electrical supply to product prior to attempting installation 2 Remove the back panel 3 Thread water line through back panel hole with bushing 4 Locate water valve inlet and connect to valve...

Page 13: ...located directly below the unit Unit has a solid base that will not allow the unit to drain below itself There is a possibility that hose connections may have loosened during shipment Verify all conne...

Page 14: ...nit see DRAIN PUMP section in the User Manual See below for typical installations requiring a drain pump NOTICE The maximum lift for the P60 drain pump is 10 feet This must be done as close to the rea...

Page 15: ...r a proper fit Also test to make sure the door opens and closes freely 3 Remove grille and place a mark on the floor at the front of the unit Also place a mark on the floor in the center of the unit 4...

Page 16: ...s than the opening s rear height Shorten the unit height in the front by adjusting the front legs This allows the unit to be gently tipped into the opening Readjust the front legs to level the unit af...

Page 17: ...nt to ensure that all drilled holes are drilled to the correct depth in order to avoid splits in the wood when hardware is installed 1 Cut the panels to the dimensions listed in the diagram below 2 Op...

Page 18: ...34 1 2 876 mm to the underside of the counter to leave room for leveling adjustments A single prepared panel with insert must not weigh more than 20 lbs 10 kg Integrated Panel Preparation 1 Cut the ma...

Page 19: ...ne com Handleless Integrated Panel Dimensions 20 mm 28 732 mm 2 70 mm 2 70 mm R R 16 mm 3 mm 6 mm Wooden Insert Notch Depth 3 mm 2 60 mm 22 mm Ref Top Detail Insert Notch Top Design 3 mm 3 89 mm 14 37...

Page 20: ...djustments When applying an integrated panel to a unit ensure that both sides are finished in order to prevent warping In some installations the panel may be visible through the glass while the door i...

Page 21: ...sories 15 Sales Accessory ULAGRILLE15 Complete instructions including dimensions of the integrated grille panel are included with the accessory A minimum of 1 25 mm is required from the floor to the b...

Page 22: ...it drill 6 pilot holes into the wood panel 1 2 12 mm deep using the holes in the door frame as a guide NOTICE It is important to ensure that all drilled holes are drilled to the correct depth in order...

Page 23: ...e unit the grille must be installed WARNING DO NOT touch the condenser fins The condenser fins are SHARP and can be easily damaged Removing the grille 1 Disconnect power to the unit 2 Loosen the two s...

Page 24: ...itional space for any knobs or pulls installed on the integrated panel frame Stainless Steel models that are installed adjacent to a wall require 2 1 4 57 mm door clearance on hinge side to allow for...

Page 25: ...en each pair of Torx head screws both the upper and lower hinge plates 3 Square and align door as necessary 4 Tighten Torx head screws on hinge 5 Reinstall gasket into the channel starting at the corn...

Page 26: ...ng the ice produced during the first two to three hours of operation to avoid possible dirt or scale that may dislodge from the water line When plugged in the unit will begin operating under the facto...

Page 27: ...ol will flash briefly after 5 seconds Interior light and display will go dark and remain so until user resets mode unit continues to operate Disable Sabbath Mode Press and release Display and interior...

Page 28: ...production resumes This ensures a constant supply of fresh ice is always available The factory default ice setting is 0 which produces a firm and compact ice nugget U Line s exclusive U Choose ice ad...

Page 29: ...u line com Airflow and Product Loading NOTICE The unit requires proper airflow to perform at its highest efficiency Do not block the front grille at any time or the unit will not perform as expected D...

Page 30: ...ys finish with Claire Stainless Steel Polish and Cleaner or comparable product to prevent further problems Using abrasive pads such as ScotchBrite will cause the graining in the stainless steel to bec...

Page 31: ...eCLEAN PlusTM Cleaner Use of any other cleaner may damage the finish of the evaporator and will void the warranty Follow safety and handling instructions printed on the SafeCLEAN PlusTM bottle NOTICE...

Page 32: ...06 will appear in the display a Reinstall shield and close door no further action is required b The machine will circulate water and perform a series of final rinses for approximately 15 minutes The...

Page 33: ...nt cleaning may be necessary WARNING Disconnect electric power to the unit before cleaningthecondenser DO NOT touch the condenser fins The condenser fins are SHARP and can be easily damaged NOTICE DO...

Page 34: ...r must remain open to prevent formation of mold and mildew Open door a minimum of 2 50 mm to provide the necessary ventilation WINTERIZATION If the unit will be exposed to temperatures of 40 F 5 C or...

Page 35: ...t 4 Option 11 DC Output 5 Option 12 Serial output Compressor 21 Model number 22 Light All Segments 23 Activate Defrost Harvest press and hold for 3 seconds to activate defrost harvest 24 Defaults pres...

Page 36: ...ent Mode on select models Clean Mode Hold the Clean button for 5 seconds to enter Clean mode on select models 1 Plug the unit into appropriate power source as defined on the data plate 2 Once the doub...

Page 37: ...ts with a brief description of the normal operating sounds they make NOTE Your product may not contain all the components listed Compressor The compressor makes a hum or pulsing sound that may be hear...

Page 38: ...22 1 12 White light Blue light Bin temp Door switch Pump Low water sensor Water dispenser Water shutoff Auger Main Water Water Dispens Dump Valve Resevoir Valve Cond Fan Gray Programming W I F I A n t...

Page 39: ...Remove compression nozzle a Loosen hose clamp b Remove transport tube 6 Remove M6 socket head allen screw 7 Remove compression nozzle retainer 8 Remove compression nozzle 9 Remove main housing Disconn...

Page 40: ...ailure 5 Install auger 6 Install main housing a Slide main housing onto auger shaft b Install three M6x25 allen screws c Connect vent line to T fitting 7 Install compression nozzle Remove and inspect...

Page 41: ...spacer ensure that key is captured in slot 14 Insert screwdriver into groove of auger shaft and pry shaft outwards 15 Insert retainer into groove ensure that retainer is aligned with hole in spacer 16...

Page 42: ...art in question The part that caused the damage must be returned to U Line in its entirety The part must be clearly labeled with the serial number of the unit it was removed from the date and the serv...

Page 43: ...ing for warranty labor Units must be registered prior to warranty submittal Customers may register at www U Line com A proof of purchase is required We also accept the following information to update...

Page 44: ...SSY 80 55371 00 GASKET DOOR NUGGET 80 55372 00 GRILLE W SCREWS NUGGET 80 55373 00 HEAT EXCHANGER ASSY 80 55434 00 HINGE COVER 2 PCS 80 54001 00 HINGE MOUNTING HOLE COVERS 4 80 54024 00 HINGE ASSY NUGG...

Page 45: ...rovide the model serial number part number and part description Some parts will require color or voltage information If U Line requires the return of original parts we will inform you when the parts o...

Page 46: ...cian must observe all federal state and local laws regarding refrigerants Gloves and Eye Protection must be used R 600a is considered non toxic but is flammable when mixed with air Keep a dry powder t...

Page 47: ...cuum pump and recovery equipment should be at least 10 feet from the work area It is recommended that a simple LPG gas detector is on site during service Ensure that all R 600a is removed from the sys...

Page 48: ...erant is left within the system prior to repair simple venting is not sufficient Evacuate and charge with dry nitrogen for leak checks Repair leaks or replace system parts as required When re brazing...

Page 49: ...Install a Schrader Type access port on the compressor process stub Evacuate the system to 100 microns prior to charging Weigh in the R 600a charge using a refrigerant scale run compressor an extra two...

Page 50: ...t Outlet below room temperature Lower than normal Partial Restriction Somewhat lower than normal vacuum Warm near room temperature Very hot Top passes warm Lower passes cool near room temperature due...

Page 51: ...h are not hot or frozen Do not touch a bare circuit board unless you are wearing an anti static wrist strap that is grounded to an electrical ground or grounded water pipe Handle circuit boards carefu...

Page 52: ...please contact the U Line Corp Customer Care Facility at 1 800 779 2547 for assistance NORMAL OPERATING SOUNDS All models incorporate rigid foam insulated cabinets to provide high thermal efficiency...

Page 53: ...cuit Unplug unit wait 5 seconds plug back in If main board does not beep check for 120V at black and white cables on power cord No Interior Light Light may be set to OFF Check LED strip for power Defe...

Page 54: ...it to its factory default setting Factory defaults may be restored through the service menu If that does not work check that the board is programmed to the correct model in the service menu CAUTION Pr...

Page 55: ...the display This mode can be canceled by pressing and releasing The mode will automatically be changed back to ON after three hours SHOWROOM MODE This mode is designed to show units in a display envir...

Page 56: ...g Period frequency that data is output to diagnostics port 27 Factory test mode 0 Off 1 On 28 Compressor RPM 29 Freeze time adjust Model 54 only 30 Harvest time adjust Model 54 only 31 Low temp alarm...

Page 57: ...operly 23 ACTIVATE DEFROST HARVEST Press and hold for 3 seconds to activate 24 FACTORY DEFAULTS Press and hold for 3 seconds to restore all values to factory defaults 25 MAIN SOFTWARE 26 Does not appl...

Page 58: ...A 38 HWC524 1A 39 HWC524 2A 40 HWC336 1A 41 HBD324 1A 42 HBD324 2A 43 HBD524 1A 44 HBD524 2A 45 HWD324 2A 46 HWD324 1A 47 HWD524 2A 48 HWD524 1A 49 HRF124 2A 50 HRF124 1A 51 HRI124 2A 52 HRI124 1A 53...

Page 59: ...Light 2 Evap Fan Cond Fan 22 RE336 1A Compressor Top Left Valve Bot Right Valve Light 1 Light 2 Evap Fan Evap Fan 2 Cond Fan 23 RE515 1A Compressor Light 1 Light 2 Evap Fan Cond Fan 25 RE524 1A Compre...

Page 60: ...ns Dielectric grease will help to keep thermistor connections clean and dry If you change a thermistor in the unit please re apply dielectric grease to the connection If you encounter a dirty thermist...

Page 61: ...will not be responsible for any consequential or incidental damages arising from the breach of these warranties or any other warranty whether express implied or statutory Some states do not allow the...

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