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0315 TH-2526
π
H-2526, H-2550
ZEBRA BAR CODE
PRINTER
1-800-295-5510
uline.com
TROUBLESHOOTING
LED STATUS AND COLOR
PRINTER STATUS
RESOLUTION
OFF
OFF
The printer is not receiving power:
• Turn off the power.
• Check power connection from the outlet to the power supply, and from the
power supply to the printer.
• Disconnect the printer from the outlet for 30 seconds and then reconnect.
SOLID GREEN
ON
The printer is on and in an idle state:
• No action necessary.
SOLID AMBER
STOPPED
The printer has failed its power on self test (POST)
• If this error occurs right after power is turned on, contact an authorized reseller
for assistance.
• When the printer is operating normally, the printer status light will be amber for
about 10 seconds before turning green (solid or blinking).
There is a memory error:
• Turn power off and on, and then resume printing.
FLASHING GREEN
NORMAL OPERATION
The printer is receiving data:
• As soon as all data has been received, the status LED will turn green and the
printer will automatically resume operation.
FLASHING RED
STOPPED
The media is out:
• Follow the instruction for loading the media roll, and then press the feed
button to resume printing.
The ribbon is out:
• The printer has sensed the end of the ribbon roll. Replace the ribbon.
The printhead is open:
• Close the top cover and press the feed button to resume printing.
DOUBLE FLASHING GREEN
PAUSED
The printer is paused:
• Press the feed button to resume printing.
FLASHING AMBER
PAUSED
The printhead is over temperature:
• Printing will stop until the printhead cools to an acceptable temperature.
• The printer will automatically resume operation.
ALTERNATELY FLASHING
GREEN AND RED
NEEDS SERVICE
FLASH memory is not programmed:
• Return the printer to an authorized reseller.
FLASHING RED, RED AND
GREEN
NEEDS SERVICE
Printhead or motor has had a critical failure:
• Return the printer to an authorized reseller.