Doc
No.
FM0590
issue
C
Page
1
Telecare
Safety
Devices
Safe
Call
__________________________________________________________________________________________________________
Compatible
with
SayPhone
21,
V2
&
Reach
At
‐
Home
Alarms
1
Safe
Call
required
per
extension
telephone
Dimensions:
73mm
x
51mm
x
25mm
Weight:
52
grams
Tynetec
Part
No.
ZSA260
WHAT
YOU
NEED
TO
KNOW…
What
do
Safe
Call
devices
do?
Safe
Call
devices
automatically
disconnect
all
extension
telephones
around
the
home
before
the
SayPhone
or
Reach
alarm
unit
begins
to
dial
‐
out
an
emergency
call.
Why
are
Safe
Call
devices
needed?
Safe
Call
devices
will
ensure
the
SayPhone
or
Reach
can
always
make
an
emergency
call
even
if
other
telephones
around
the
home
are
in
use
or
have
been
accidently
left
off
‐
hook.
When
will
Safe
Call
devices
be
required?
Safe
Call
devices
will
only
be
required
on
installations
where
extension
telephones
are
not
connected
via
the
“
TEL
”
socket
on
the
base
of
the
SayPhone
or
Reach
alarm
unit.
How
are
Safe
Call
devices
connected?
Safe
Call
devices
simply
plug
in
‐
line
with
extension
telephones,
no
tools
or
rewiring
required.
How
many
Safe
Call
devices
can
be
connected?
One
Safe
Call
device
is
required
per
fixed
telephone
extension.
Are
Safe
Call
devices
ALWAYS
needed?
If
the
SayPhone
or
Reach
is
installed
in
accordance
with
the
manufacturers
installation
manual
(e.g.
all
telephones
in
the
home
are
connected
via
the
“
TEL
”
socket
on
the
base
of
the
unit)
then
Safe
Call
devices
are
not
required.
Will
Safe
Call
devices
work
with
any
SayPhone?
SayPhone
V2’s
must
have
V1.03a
firmware
onwards.
SayPhone
21’s
must
have
V2.11a
firmware
onwards.
All
versions
prior
to
the
above
will
require
a
firmware
upgrade.
Will
Safe
Call
devices
work
with
any
Reach?
Yes.
Will
Safe
Call
devices
work
with
any
Service
Provider?
Safe
Call
devices
have
been
fully
tested
on
the
BT
network
but
may
not
work
on
some
alternative
cable
telephone
providers.
Always
perform
the
tests
listed
on
page
2
–
if
you
experience
difficulty
contact
Tynetec’s
Telecare
Helpline
for
advice.
NEED
MORE
HELP
OR
ADVICE…
Please
contact
Tynetec’s
Telecare
Helpline
on
01670
369934
Lines
open
Monday
to
Friday
from
9AM
to
5PM
(excluding
Bank
Holidays)
Tynetec,
a
business
unit
of
Legrand
Electric
Ltd
Unit
10
Cowley
Road,
Blyth
Riverside
Business
Park,
Blyth
Northumberland,
NE24
5TF.
Tel:
01670
352
371
Fax:
01670
362
807
Email:
Web
:
www.tynetec.co.uk