KANGAROO
e
Pump
™
Enteral Feeding Pump
section XI — Customer service
The circuitry of the KANGAROO ePump enteral feeding pump is not customer serviceable. In particular, electronic assembly rework
by non-authorized KANGAROO ePump enteral feeding pump technicians will likely affect accuracy. Certain replacement items, as
listed in Section XII – Service Part Numbers, are available from the service centers listed below.
All service personnel must be properly trained and qualified with operation of the KANGAROO ePump enteral feeding pump.
Improper service may impair operation of the pump.
Return for Repair
1. Call Customer Service for an Authorized Return Number and shipping instructions, using the appropriate phone number below:
2. Pack the instrument carefully and ship the insured parcel to:
United states
Canada
Tyco Healthcare Group LP
Tyco Healthcare Canada
98.6 Faichney Drive
7300 Trans Canadian Highway
Watertown, NY 13601
Pointe-Claire, QC H9R 1C7
1-800-448-0190 or (315) 788-5246
1-877-664-8926 or (514) 695-1220
U.K. service Center (outside of U.s. and Canada)
Tyco Healthcare Group LP
20 Garryduff Road
Ballymoney, BT53 7AP
+44-28276-61719
section XII — Maintenance
For general maintenance issues not discussed below, contact Customer Service (Section XI).
WaRnInG:
Do not open the main housing, as there are no user-serviceable parts inside. Opening of device may affect function of
device and voids the warranty.
The following maintenance items/parts can be replaced by the customer on the KANGAROO ePump enteral feeding pump. See
Section XIII for Service Part Numbers and Section XI for contacting Customer Service.
side Door enclosing Pump set loading area
To replace the Side Door, see Figure 35 and do the following:
1. Place top Door Hinge onto the Top Hinge Pin.
2. Carefully press down on the bottom of the door to spread the door hinges apart.
3. Place the bottom Door Hinge onto the Bottom Hinge Pin.
