Communicator Troubleshooting
Internet Alarm Communicator Installation Manual
18
00
:
Default Module
. All programming Sections in module revert to factory settings. This will erase all existing programming of the
unit.
55
:
Reset
. The Communicator is reset. This option is equivalent to power cycling the Communicator.
Communicator Troubleshooting
[984] Communicator Status
The communicator status sections are intended to provide the installer with real-time status of the communicator’s functionality, opera-
tional readiness, failures, and potential malfunctions that may affect flawless operation of the communicator and its primary function of
sending signal to the central station in case the monitored event occurs.
The communicator status is displayed in the form of a 6-digit CODE (6 hexadecimal numbers) as in the following pattern: 00000F. The
range of the code is from: 00000F – 2220CF. Not all numbers in this range are assigned a status code (Some numbers are skipped, i.e.
not assigned the code).
Each digit represents a status or trouble indicator (or assigned function when no trouble is present) as described below:
1. Digit 1 - Reserved
2. Digit 2 - Reserved
3. Digit 3 - Network Indicator, displays the presence (operational status) of network.
4. Digit 4 & 5 – TROUBLE INDICATOR displays the type of problem/malfunction on communicator or modules associated with and
connected to communicator.
5. Digit 6 – Reserved for future use.
For example, status code 11002F – when interpreted means: there is no network trouble, and there is trouble in the communicator, Panel
supervision trouble. For details see the table below:
Table 10: Communicator Status and Trouble Coding in Hexadecimal Numbers
The communicator status codes will indicate the network status with digit 3, and the trouble status with digit 4 and 5 as indicated in
table above. For example status code 00000F would display following status:
0 – Reserved code not assigned
0 – Reserved code not assigned
0 – OFF = Network indicator, network is working
00 – TROUBLE INDICATOR = there is no trouble on the communicator.
F – Future code not assigned yet. It is sixth hexadecimal digit. It could be also ‘ - ‘ (dash) instead of letter F (00000-).
In this example both signal indicators are on indicating that communicator has excellent signal level; the network indicator is OFF
showing that there are no network problems and trouble indicators are both OFF indicating that there are no trouble conditions present.
Table 11:
Trouble Code Indications
Digit 1
Digit 2
Digit 3
Digit 4 & 5
Digit 6
Network indicator
TROUBLE INDICATOR
Future use
0
Reserved
0
Reserved
0
Off
00
Off (No trouble)
F
1
Reserved
1
Reserved
1
On
01
Future use
F
2
Reserved
2
Reserved
2
Flashing
02
Panel supervision trouble
F
03
Future use
F
04
Future use
F
05
Future use
F
06
Ethernet Trouble
F
07
Receiver Not Available
F
08
Receiver Supervision trouble
F
09
FTC Trouble
F
0A
Future use
F
0B
Future use
F
0C
Module configuration Trouble
F
Trouble Indicator
Digit
Possible Causes
Trouble Possible Solutions
00
No Trouble
N/A
02
Panel Supervision Trou-
ble
Check Section [382]Toggle Option[5] is ON (Ethernet Module Enabled).
Ensure the PC-LINK cable between the Panel and Communicator is connected properly (not
reversed) and is securely in place.
firealarmresources.com
