TWIG personal alarm is a lone worker safety device designed for
multiple lone worker and personal safety needs.
Manufacturer:
Twig Com Ltd.
24910 SALO, Finland
www.twigcom.com
Publication number: YZ6600-03
All rights reserved. © Twig Com Ltd.
Twig Com Ltd. declares that this mobile device, type TLP50EU, TLP51EU or
TLP52EU is in compliance with the essential requirements and other relevant
provisions of Directive 2014/53/EU/. The full DoC can be downloaded from
.
Information in this Quick Guide is subject to change without notice. Twig
Com Ltd. reserves the right to change or improve their products and to make
changes in the content without obligation to notify any person or organization
of such changes or improvements. Twig Com Ltd. is not responsible for any
loss of data, income or any consequential damage whatsoever caused.
Some of the features described in this guide are optional and intended to
be purchased separately. For more information, please contact your retailer.
*Instructions are only guidelines. Please consult your system provider for
detailed instructions.
For more information, details and descriptions, including device configuration
and assortment of chargers and accessories, visit the web site: www.twigcom.
com.
GETTING STARTED
Turning off the PIN request
Turn off the PIN request from the SIM card. If it is not possible, change the
PIN code to 9999 or to same that was used in SIM card before switching
it on the TWIG device. Please refer to TWIG Point Remote Configurator or
TWIG Configurator PC program and TWIG Configuration Guide to change the
PIN code to code the device automatically uses. Download PC Configuration
software and instructions from TWIG Configurator product page on www.
twigcom.com or ask TWIG sales to create you a TWIG Point SP account for
device configuration.
Inserting SIM card
Pull the SIM card tray completely out from the tray slot and turn it upside
down for SIM card placement. Attach your SIM card to the tray with the
sticker provided in the sales box. Verify the correct direction of the tray before
pushing it back into slot!
•
In correct direction the device back side and SIM card are towards you in
TWIG One device!
•
In correct direction the device front side and SIM card are towards you in
TWIG Neo device!
Charging
When you start using the device for the first time, you should charge the
battery first. Please note that the battery will reach its full capacity only after
two or three charging times.
TWIG device can be charged with in the sales package provided mains
charger attached to the adapter or as accessory provided charging station.
Device has an integrated lithium-Ion polymer battery. The battery type and
capacity may vary depending on the market area and model of your TWIG
device.
The mains charger should only be used indoors. Make sure the voltage of the
country corresponds to the voltage marked on the charger. When charging,
connect the mini USB connector to the mini USB connector of the charging
adapter. Set the small lump of the charging adapter to the hole at the device
bottom and push the adapter forward until it clicks on its place on front cover.
The device controls the charging status, the battery temperature and
power supply during the charging operation. The ideal temperature range
for charging is +10°...+30°C. Charging the battery above or below these
temperatures may shorten the battery life. Also, the battery may not reach its
full capacity. Charging is not allowed below +0°C or above +45°C.
When charging the Li-ion batteries with the USB charger, about 70% of the
battery capacity will be charged quickly, but charging the remaining 30%
takes relatively more time. Also note that humidity, temperature, age of the
battery and currently used features (e.g. the GNSS*) affect the time spent on
charging. Standard CE-approved USB car charger (5VDC, 500mA) may be
used for charging.
Handsfree use
TWIG device can be used handsfree via its powerful loudspeaker. Therefore
it is not allowed to put the device close to head and ear to avoid loud tones to
cause pain or injure.
Environment’s impact on usage
The device must have an unobstructed view to satellites at any time. In
marginal conditions (e.g. when staying in surroundings with heavy tree cover
or next to high-rise buildings) GNSS* positioning may not work properly.
The device can be used like a standard GSM phone with the limited feature
set. In some cases, the device can be built in clothes or special vests. If the
device is mounted somehow, it must be attached to the surface so that the
back of the device is facing towards body and the top of the phone upwards.
To ensure proper functioning of the GNSS* and GSM, the unit can be covered
with thin low loss material such as plastic, fibre glass or clothes, but not with
metal. This is regarding particularly to GSM and GNSS* antenna areas!
Quick Guide for TWIG One and TWIG Neo personal alarm devices
Temperature ranges
Device usage: -10°C to +50°C, at temperatures below -20°C, or above +55°C,
the battery will not supply power and the device will shut down to prevent
damage. Upon warming up/cooling down, the device will function properly
again.
Battery care, maintenance and disposal
The continuous operating time is less when using an old battery than a new
battery. When storing device for a long time, it should be kept cool and with
fully charged battery in a dry place. Li-Ion batteries do not contain heavy
metals which can damage the environment. The Li-Ion batteries, devices
and device accessories should be disposed according to the country-specific
regulations or returned to the manufacturer for recycling.
Handling and maintenance
•
NOTE: The instructions below apply to the device, its accessories, batteries
in use as well as batteries taken out of use.
•
Dust and dirt may damage the moving parts of the device. Do not use or
keep the device in dusty or dirty surroundings.
•
Do not open the device by yourself or pierce holes in it.
•
Rough handling may break the circuitry inside the device. Do not drop,
knock, twist or shake the device.
•
Keep the device dry. Liquids contain minerals which could corrode electronic
circuits. If the device gets wet, turn it off and dry the device immediately. Put
the device into an upright position and let it dry. It is recommended that a
reseller or service personnel check that the device functions properly.
•
Even though the device is waterproof, do not wet the device unnecessarily
or immerse it in water.
•
Protect the device from heat. High temperatures may shorten the life of
the electronical devices, melt or warp plastics and damage batteries. Do not
warm up the device or use it near fire.
•
Do not short-circuit the battery or charging contacts. Exposing the metal
strips of the battery to a close contact with a metallic object, such as a coin,
a clip or a set of keys can cause accidental short-circuiting and damage the
battery.
•
Charge and recharge the device only with the charger specified in the
Operating instructions/Quick Guide. Use the device only for the purpose it
is intended.
•
Clean the device with a soft cloth, dampened slightly with mild soapy water.
Do not clean the device with harsh chemicals, solvents or other corrosive
substances.
Only allow service personnel authorised by the reseller to repair the device.
