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6.0 TROUBLESHOOTING
In the event of problems, first make certain that the input and output cables are no more
than 30 meters long (for signals to 1080p resolution) and are of the highest possible
quality. Next, make certain that the Distribution Amplifier is receiving power.
When operating the DA, remember that DVI and HDMI devices communicate with one
another so the source devices and destination device must be fully DVI or HDMI
capable. In addition, HDCP encryption requires additional processing which also is
dependent on the equipment you have connected to the sources and destination
device. If you experience problems using the 1T-DA-552, 1T-DA-554 or 1T-DA-564
Distribution Amplifier, you should attempt to determine what is wrong by attaching each
of the source devices – one at a time – directly to the destination device using the same
cables you are using with the expanded system. This is a way of determining if the
problem is due to bad cables or a problem with the other devices. If you are unable to
obtain a signal using this simplified path, suspect the cables, the source device or the
destination device.
After trying the above suggestions should the problem still persist, contact your dealer
for additional suggestions before contacting TV One. Should the dealer’s technical
personnel be unable to assist you, contact TV One via our support website:
http://tvone.crmdesk.com.
Create a technical support request on the site and our
support team will respond within a short period of time.
7.0 LIMITED WARRANTY
LIMITED WARRANTY – With the exceptions noted in the next paragraph, TV One
warrants the original purchaser that the equipment it manufactures or sells will be free
from defects in materials and workmanship for a period of one year from the date of
purchase. Should this product, in TV One’s opinion, prove defective within this warranty
period, TV One, at its option, will repair or replace this product without charge. Any
defective parts replaced become the property of TV One. This warranty does not apply
to those products which have been damaged due to accident, unauthorized alterations,
improper repair, modifications, inadequate maintenance and care, or use in any manner
for which the product was not originally intended.
Items integrated into TV One products that are made by other manufacturers, notably
computer hard drives and liquid crystal display panels, are limited to the term of the
warranty offered by the respective manufacturers. Such specific warranties are
available upon request to TV One.
If repairs are necessary under this warranty policy, the original purchaser must obtain a
Return Authorization Number from TV One and return the product to a location
designated by TV One, freight prepaid. After repairs are complete, the product will be
returned, freight prepaid.
