TURTLE
TOUGH
®
18
Warranty
Product Warranty
Every Turtle Tough product is thoroughly inspected and tested before leaving the factory and prior to shipping. In
addition to any statutory rights and remedies you may have, Turtle Tough warrants all its products against defective
workmanship and faulty materials for 12 months from the date of purchase and undertakes, at its option, to repair
or replace, free of charge, each product or part thereof on condition that:
•
The complete product is returned to Turtle Tough or one of its authorised service agents, in person or
freight pre-paid by you, and found, on examination, to be suffering from a manufacturing defect.
•
The product or relevant part has not been subject to misuse, neglect, or been involved in an accident.
•
The repairs are not required as a result of normal wear and tear.
•
Damage caused by wear and tear, inadequate maintenance, improper installation, corrosion, or by the
effects of chemical processes is excluded from this warranty coverage.
Sensor Warranty
Turtle Tough sensors are electrochemical devices and as such have a limited operating life. Life expectancy
depends on the field of application such as the medium, pressure and temperature. It can vary between a number
of weeks to several years. There are special cases in extreme environments where operating life will only be a few
days. Characteristic and response time will also change with aging. As such electrochemical sensors are articles
of consumption and are not subject to a common guarantee. Replacements or exchanges are generally excluded
unless a manufacturing defect is determined to be the cause. It is not possible to predict the rate of deterioration
for a particular process, nor can we provide a guarantee on sensor life because it is impossible to predict the
rate of exposure, contamination and deterioration. Damage caused by wear and tear, inadequate maintenance,
faulty installations, corrosion, or the effects of chemical processes is excluded from this warranty coverage. Our
agents or representatives may provide you with a life expectancy guide based on similar applications we have
experienced, however, this in no way constitutes a warranty of performance and is a general indicator.
Shelf Life Warranty
The standard shelf life for a Turtle Tough sensor is one year from the date of shipment. Sensors stored longer
than this period may still be functional but are no longer under warranty. Sensors should be stored in a cool, dry
location with the sensor tip
(where the pH/ORP element is located)
oriented toward the ground. All pH/ ORP/ISE
sensors come standard with a conditioning solution in the cap. This conditioning solution is 50% pH 4 buffer and
50% saturated potassium chloride
(mixed by volume).
The sensor cap should be kept tightly affixed to the sensor
body and sealed with common piping Teflon tape when the sensor is not in use. Sensors that are to be returned
for a shelf-life warranty claim must have the original sensor cap and conditioning solution intact to be eligible for
warranty replacement.
Damage to Internal Electronics
Damage to the sensor’s internal electronic components is not covered under warranty. Analogue sensors with
internal preamplifiers are sensitive to electrostatic discharge. Sensors with preamps are clearly marked and extra
care must be taken when handling these sensors as human contact with the electrical connections can discharge
static to the preamplifier causing it to blow. This will render the product inoperable. Additionally, sensors
containing digital RS485 boards are susceptible to damage when powered incorrectly or improperly installed. Sensors
containing internal electronic boards undergo additional quality checks prior to shipment to ensure that
components are 100% operational upon delivery. Ground loop and 3rd party hardware problems (including but
not limited to power supplies) may also cause blown electronics or damage to the sensor components and as such
faulty installations are not covered by warranty.
