TurboLock TL - 500PR 17
Section 8
Troubleshooting
Problem
Possible Cause
Solution(s)
Open command sent
successfully, and the
blue light indicator
lights up, but the arm
didn’t lift up.
The lock is not installed properly,
re-install it properly.
Contact customer service.
The lock cylinder is broken.
Can not open the cover
with the keys
The lock’s keyhole is broken.
Consult a locksmith.
The lock cylinder is broken.
Contact customer service.
The wrong keys were used
Check the keys and use the correct one(s) to unlock the cover.
The lock doesn’t work
The lock didn’t receive the lock/
unlock command.
Ensure the batteries are properly installed. Remove and rein-
stall the batteries if needed.
The batteries are entirely dead
and/or were not replaced in a
timely manner.
Replace the batteries. Do not mix old and new batteries or
batteries from different brands.
The lock isn’t receiving power.
Make sure the battery box’s cable is fully connected to the ca-
ble inside the lock. If it is properly connected and there is still
a problem, contact customer service.