Tunstall ComStation IP User Manual Download

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8 Calling

This chapter covers the following topics:

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Call destinations

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Calling a room in your ward

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Calling another ComStation

in your ward

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Calling the ManagementCenter

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Receiving a call

Summary of Contents for ComStation IP

Page 1: ...00 8813 85 tunstall de ComStationIP Order no 76 0605 50 User Guide ...

Page 2: ...ans that product specification and appearance may change without notice Tunstall does not accept responsi bility for any errors and omissions within this document 2021 Tunstall GmbH 04 21 Rev 1 0 Tunstall GmbH Orkotten 66 48291 Telgte Germany ...

Page 3: ... system 18 2 2 Sample ward 19 2 3 What else you should know 21 3 Device description 23 3 1 Top view 24 3 2 Bottom view 25 3 3 Connections 26 3 4 Touch keys on the device 27 3 5 Home screen 28 3 6 Status bar 29 3 7 Menu bar 30 3 8 Call list and staff list 31 4 Log in Log out 33 4 1 Log in 34 4 2 Log out 36 5 Speech connections 37 5 1 Speech connections on the ComStationIP 38 5 2 Status of the speec...

Page 4: ...67 8 3 Calling another ComStationIP in your ward 70 8 4 Calling the ManagementCenter 73 8 5 Receiving a call 76 9 Ward coupling 79 9 1 Basic knowledge on ward coupling 80 9 2 Activating deactivating a ward coupling 82 10 Shift operation 85 10 1 Basic knowledge on shift operation 86 10 2 Activating deactivating a shift 89 11 Adjusting the volume 93 11 1 Adjusting the current volume 94 11 2 Adjustin...

Page 5: ...ting 101 12 5 Configuring the nurse call system 103 12 6 Connecting the device 105 12 7 Changing default setting for fault acoustic 108 12 8 Changing default setting for privacy mode 110 13 Cleaning and disinfection 113 14 Technical data 115 ...

Page 6: ...6 ...

Page 7: ...Safety instructions This chapter covers the following topics General safety instructions If a fault is displayed If the connection to control unit is interrupted If the indicator on the device is solid red ...

Page 8: ...ys con nected Never place the device in a humid environment Take care that is does not become wet The device is powered by electricity and thus should not be exposed to moisture Bright sunlight can impair the readability of the display Place the device in a non reflective location The device is under the prescribed limits regarding electromagnetic compatibility Nevertheless faults can occur in ind...

Page 9: ...ructions 9 WARNING This device cannot be used to send an emergency call to a control centre e g to alert the police or fire brigade This means that you cannot call the European emergency number 112 with this device ...

Page 10: ...tic fault display on your device is enabled you will also be acoustically alerted about the fault by a tone sequence You must immediately do the following 1 Tap the fault icon in the status bar All rooms in your ward with faults are shown The tone for the fault dis play is turned off Fig 1 Fault icon Fig 2 Fault icon Tap to find out about the fault Monday 30 March 2020 Ward 1 CALLS STAFFED ROOMS 5...

Page 11: ... fault icon is displayed in the status bar Fig 3 Current faults on your ward NOTE In the online help of the SystemOrganizer configuration software the technician is informed about the meaning of the location and the address ANNOUNCE CALL SETTINGS HOME SETTINGS FAULT HANDLING Shift Volume Language Fault handling Information English Ward coupling Location Fault description Fault at location 101 with...

Page 12: ...ns as described above In the second case the acoustic fault indication is switched off although the fault has not yet been eliminated Fig 4 Fault icon NOTE It is possible that the faults are not acoustically signalled i e the fault acoustic is off You can find out whether the fault acoustic is switched on or off by tapping SETTINGS in the Home screen In the appearing window SETTINGS tap on Configu...

Page 13: ...the nurse call system has failed Calls are not displayed and cannot be handled You must immediately do the following Inform a responsible technician about the fault S he will then deal with correcting the fault Make sure that the patients are still cared for optimally Observe the signalling of the room lamps Fig 5 Connection to control unit interrupted display LOG IN Monday 13 June 2020 LOG IN Mon...

Page 14: ...1 Safety instructions 14 1 4 If the indicator on the device is solid red The following message is displayed on the ComStationIP screen Fig 6 Indicator on the device is solid red ...

Page 15: ...ailed Calls are not displayed and cannot be handled You must immediately do the following Inform a responsible technician about the fault S he will then deal with correcting the fault Make sure that the patients are still cared for optimally Observe the signalling of the room lamps Fig 7 Network connection interrupted display LOG IN Monday 13 June 2020 LOG IN Monday 13 June 2020 Fault Network conn...

Page 16: ...1 Safety instructions 16 ...

Page 17: ...17 2 Basic knowledge This chapter covers the following topics FlamencoIP nurse call system Sample ward What else you should know ...

Page 18: ...he ComStationIP shows where staff is present in the rooms as they press a presence button when entering a room The staff at the ComStationIP informs the staff in a room where help is required The informed staff goes to the call location immediately An illuminated room lamp above the door outside the room also identifies the call loca tion In the room the medical staff takes care of the patient and...

Page 19: ...2 Basic knowledge 19 2 2 Sample ward Fig 8 Sample ward ComStationIP ...

Page 20: ...2 Basic knowledge 20 2 2 1 Icons used in the sample ward drawing Room lamp ComTerminalIP ePat lite Various call switches Cancel switch WC Corridor displayIP ComStationIP ...

Page 21: ...lthough it is possible to converse with rooms from the ComStationIP it is not possible to listen in on the rooms without this being noticed The rea son is every room has a privacy function a technical facility which makes listening in impossible This will be cancelled if a call is triggered from the room or if staff are logged as present in the room It is also possible to man ually activate the pr...

Page 22: ...cal staff in the room via the ComTerminalIP 2 3 5 Ward coupling During periods of low activity two or more wards can be organisationally coupled This means that in the coupled wards all calls from the coupled wards will be displayed and answered 2 3 6 Zones and shifts zone nursing Wards can be organisationally divided into smaller entities zones Then the calls within one zone are only forwarded wi...

Page 23: ...s managed by the ComStationIP In the following cases the managed area is not the same as the ward Ward coupling see page 79 Shift operation see page 85 This chapter covers the following topics Top view Bottom view Connections Touch keys on the device Home screen Status bar Menu bar Call list and staff list ...

Page 24: ...p view Fig 9 Top view 1 Touch screen 2 Camera not used 3 Device status indicator see page 14 4 Microphone for hands free speech 5 Touch keys on the device 6 Handset 7 Loudspeaker under the handset for hands free speech 1 2 3 4 5 6 7 ...

Page 25: ... description 25 3 2 Bottom view Fig 10 Bottom view 1 Four slots for wall mount 2 Camera adjusting wheel not used 3 Built in device stand for desktop installation 4 Ports 5 Cover for unused side ports 1 2 3 4 5 ...

Page 26: ...ice description 26 3 3 Connections Fig 11 Connections 1 Power jack for 12 V DC power adaptor 2 PC port not used 3 LAN port 4 RJ9 headset connector port not used 5 RJ10 handset connector port 1 2 2 2 2 3 4 5 ...

Page 27: ...tationIP For details see chapter 5 4 Volume keys as of page 42 2 Current volume up Tap and hold to increase the current volume of the ComStationIP For details see chapter 5 4 Volume keys as of page 42 3 Home Tap to return to the Home screen 4 Menu Tap to open the ComStationIP menu Home Announce Call Settings 5 Back Tap to return to the previous screen 1 2 3 4 5 ...

Page 28: ...ig 13 Home screen 1 Status bar see page 29 2 Call list see page 31 3 Staff list see page 31 4 Menu bar see page 30 101 102 ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS STAFFED ROOMS 215 Ward 2 Ward 1 Ward 1 Ward 2 107 1 4 2 3 ...

Page 29: ... For details see page 79 Shift operation This ward is divided into zones For details see page 85 3 Ward name 4 Fault icon There is at least one fault in the nurse call system Tap to find out about the fault Read page 10 5 Get help Tap to open this user guide 6 Log out Tap to log out For details see page 36 Monday 30 March 2020 Ward 1 Monday 30 March 1 2 Ward d d 1 Wa 3 4 5 6 ...

Page 30: ...u bar 1 HOME Tap to return to the Home screen 2 ANNOUNCE Tap to open the announce menu see page 61 3 CALL Tap to open the call menu see page 65 4 SETTINGS Tap to open the settings menu ANNOUNCE CALL SETTINGS HOME 1 2 3 4 HOME ANNOUNCE CALL SETTINGS ...

Page 31: ... the call see page 46 2 Staff list Display of presence messages in the managed rooms Chronological order The oldest message is shown at the top By tapping a presence message you establish a speech connection to the staff see page 55 Staff 1 Staff 2 ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS STAFFED ROOMS 101 102 100 101 107 Ward 1 Ward 1 Ward 1 Ward 1 Ward 1 1 2 ...

Page 32: ...3 Device description 32 ...

Page 33: ...33 4 Log in Log out Before you start working on the ComStationIP you must log in When you leave the nurse station you must log out This chapter covers the following topics Log in Log out ...

Page 34: ...Log in The ComStationIP is always turned on Before you log in you see the fol lowing window in the screen Tap LOG IN You are logged in The Home screen of the ComStationIP appears Fig 17 Log in screen LOG IN Monday 13 June 2020 ...

Page 35: ...4 Log in Log out 35 Fig 18 Home screen ANNOUNCE CALL SETTINGS HOME Monday 13 June 2020 Ward 1 CALLS STAFFED ROOMS No incoming calls ...

Page 36: ... log out when you leave the ComStationIP the calls will still be forwarded but only after a pre set time delay This is how you log out 1 Tap the log out icon at the top right of the Home screen The following message is displayed Are you sure you want to log out 2 If you want to log out tap YES LOG OUT You are logged out The log in screen is displayed Fig 19 Log out icon Monday 13 June 2020 Ward 1 ...

Page 37: ...37 5 Speech connections This chapter covers the following topics Speech connections on the ComStationIP Status of the speech connection Hands free speaking or using the handset Volume keys ...

Page 38: ...learn how to establish speech connections in various situations in this user guide In all cases a window will appear when a speech connec tion has been established Example Fig 20 Window during speech connection ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS MIT PERSONAL BESETZTE RÄUME 101 Ward 1 ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS MIT PERSONAL BESETZTE RÄUM...

Page 39: ...n to what is said in the room No privacy in the room You can listen to what is said in the room No privacy on the ComStationIP Your microphone is turned on The person in the room can hear you Privacy on the ComStationIP Mute Your microphone is turned off The person in the room cannot hear you NOTE If you do not close a speech connection within one minute it is automatically closed ...

Page 40: ... facilities The hands free facility i e microphone and loudspeaker and the handset If the handset is picked up when establishing a speech connection the call is conducted with the handset When you replace the handset the speech connection is closed Fig 21 Speech facilities 1 Handset 2 Loudspeaker 3 Microphone 3 2 1 ...

Page 41: ...nnections 41 If the handset is on hook when the speech connection is established the call is conducted via the hands free facility You can switch to the handset during this speech connection by lifting the handset ...

Page 42: ...the volume of the handset If there is a speech connection via the hands free facility tapping the volume buttons adjusts the volume of the loudspeaker The settings are permanent i e they only change if you change the setting Current volume up Tap and hold to increase the current volume of the ComStationIP Current volume down Tap and hold to decrease the current volume of the ComStationIP Tab 1 Vol...

Page 43: ...43 6 Handling calls This chapter covers the following topics Call types and categories How calls are displayed Basic procedure for call handling This is how you handle a call ...

Page 44: ... call A call was raised in a WC room Door call Somebody rang at the entrance door Emergency call medium priority Emergency call 1 A call was raised with presence of staff 1 logged Emergency call 2 A call was raised with presence of staff 2 logged WC Emergency A WC call was raised with presence of staff logged Telephone call The telephone in the duty room is ringing Diagnostic call A medical monito...

Page 45: ...ment must not rely on the nurse call system displays The user of the medical electrical equipment must not leave the hear ing and visual range of the medical monitoring equipment Due diligence for the operation of such medical electrical equipment remains unaffected in case of the connection to the nurse call system NOTE Your system administrator can change the names of the call types SystemOrgani...

Page 46: ...splayed You can see from the flashing sequence of the fresh call to which call cate gory a call belongs Fig 22 Call list 1 Call list 2 Scroll bar NOTE If the list is longer than the visible area a scroll bar is displayed to the right of the list To scroll down the list swipe your finger up the list 101 Ward 1 ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS STAFFED ROOMS 102 100 Ward ...

Page 47: ... the top emer gency calls below and calls at the bottom Within the call categories the oldest call is at the top Call tone You can also identify the category of a call by listening Fig 23 How the call categories are displayed 101 102 CALLS 115 Ward 1 Ward 1 Ward 1 Alarms Blue flashes very quickly Emergency calls Red flashes quickly Calls Red flashes slowly ...

Page 48: ... connection to the room 1 Tap on the call in the call list The window for the speech communication appears The speech con nection is established Fig 24 Tone sequences for the call categories NOTE The sound sequences may differ from the displayed sound sequences if this has been configured specifically for your hospital Ask your system administrator Alarm Emergency call Call 1 second sound 10 secon...

Page 49: ...ing the speech connection to the call location RUFE ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS MIT PERSONAL BESETZTE RÄUME Ward 1 108 Ward 1 106 107 Ward 1 ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS Ward 1 108 Ward 1 106 107 Ward 1 MIT PERSONAL BESETZTE RÄUME CLOSE 107 Ward 1 CANCEL CALL View call details ...

Page 50: ...ar you Privacy Mute The per son in the room cannot hear you 7 Status of the privacy mode at the call location see page 21 No privacy You can listen to what is said in the room Privacy You cannot listen to what is said in the room 8 CANCEL CALL to cancel a call of type Call ANNOUNCE ANRUF SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS MIT PERSONAL BESETZTE RÄUME 107 Ward 1 SETTINGS HOM Monday 30 M...

Page 51: ...usly it was a fresh call Answered calls appear in the call list below the fresh calls Answered calls are not signalled acoustically and do not flash If there are several fresh calls or several answered calls the calls are sorted chronologically The oldest call is at the top Fig 27 How fresh and answered calls are displayed 101 102 CALLS Ward 1 Ward 1 Fresh calls flash The whole field is displayed ...

Page 52: ...ling with the matter If this is not sufficient or you cannot speak to the caller at all for example if s he is not responding you must send staff to assist him her You must decide whether this involves staff from group 1 or group 2 and this depends on the situation You establish a speech connection with a room where staff is present and you speak to the staff It could be the case that several spee...

Page 53: ...st You hear the call tone for the most urgent call Answer a call i e establish a speech connection with the call location To do this tap the call The speech connection window for the call appears The speech con nection is established Fig 28 Answer the call ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS STAFFED ROOMS Ward 1 108 Ward 1 106 107 Ward 1 ANSWER THE CALL ...

Page 54: ...ETTINGS HOME Monday 30 March 2020 Ward 1 CALLS MIT PERSONAL BESETZTE RÄUME Ward 1 108 Ward 1 106 107 Ward 1 MIT PERSONAL BESETZTE RÄUME CLOSE 107 Ward 1 CANCEL CALL ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS MIT PERSONAL BESETZTE RÄUME Ward 1 108 Ward 1 106 107 Ward 1 ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS MIT PERSONAL BESETZTE RÄUME Ward 1 108 Ward 1 106 ...

Page 55: ...e the speech connection without cancelling the call tap CLOSE Alternatively if you made the conversation with the handset you can simply hang up the handset The window for speech communication disappears The call appears in the call list as an answered call You can re establish a speech connection at any time by tapping on the call 6 4 2 Speaking to staff Close the speech connection to the call lo...

Page 56: ...tion window with staff appears The speech connec tion is established Fig 31 Establish a speech connection to staff ANNOUNCE CALLS SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS STAFFED ROOMS Ward 1 108 Ward 1 106 107 Ward 1 SPEAK TO STAFF ...

Page 57: ...conversation with the handset you can simply hang up the hand set If you now want to speak to the caller again re establish the speech connection to the call location by tapping on the answered call Fig 32 Speech connection to staff ANNOUNCE CALLS SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS MIT PERSONAL BESETZTE RÄUME Station 1 108 Ward 1 106 107 Ward 1 ANNOUNCE CALLS SETTINGS HOME Monday 30 M...

Page 58: ...ng with call type Call All other call types must be cancelled by pressing the presence button in the room or by pressing the cancel switch locally in the WC area Fig 33 Cancel a call ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS MIT PERSONAL BESETZTE RÄUME Ward 1 108 Ward 1 106 107 Ward 1 ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS MIT PERSONAL BESETZTE RÄUME Ward...

Page 59: ...or call is can celled You do not want to let the person at the door in Tap on CANCEL CALL No door opening mechanism is triggered The door call is cancelled Fig 34 Speech connection to a door call ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS MIT PERSONAL BESETZTE RÄUME Ward 1 108 Ward 1 106 Door Ward 1 ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS MIT PERSONAL BESET...

Page 60: ...6 Handling calls 60 ...

Page 61: ...61 7 Announcements This chapter covers the following topics Announcement targets This is how you make an announcement ...

Page 62: ...wing rooms in your ward Target Meaning All Staff To all rooms in your ward where staff are present Staff 1 To all rooms in your ward where staff 1 are present Staff 2 To all rooms in your ward where staff 2 are present Complete Ward To all rooms in your ward Tab 3 Announcement targets ...

Page 63: ...ment targets are displayed 2 Tap ANNOUNCE for the desired announcement target Fig 35 Tap ANNOUNCE Fig 36 Announcement targets CALLS SETTINGS ANNOUNCE HOME ANNOUNCE ANNOUNCE CALLS SETTINGS HOME Monday 30 March 2020 Ward 1 ANNOUNCEMENT TARGETS All Staff ANNOUNCE Complete Ward ANNOUNCE Staff 2 ANNOUNCE Staff 1 ANNOUNCE ...

Page 64: ...he handset 5 The announcement is finished Fig 37 Announcement window NOTE The maximum speaking time is 60 seconds After 60 seconds the announcement is automatically ended A timer indicates the remaining time ANNOUNCE CALLS SETTINGS HOME Monday 30 March 2020 Ward 1 ANNOUNCEMENT TARGETS All Staff ANNOUNCE Complete Ward ANNOUNCE ANNOUNCE ANNOUNCE CALLS SETTINGS HOME Monday 30 March 2020 Ward 1 ANNOUN...

Page 65: ...65 8 Calling This chapter covers the following topics Call destinations Calling a room in your ward Calling another ComStationIP in your ward Calling the ManagementCenter Receiving a call ...

Page 66: ...ns You can call the following destinations Rooms in your ward Other ComStationsIP in your ward The ManagementCenter if there is one You can also be called from other ComStationsIP in your ward and the Man agementCenter if there is one ...

Page 67: ... Home screen All possible call destinations are listed Fig 38 Tap CALL Fig 39 Call destinations ANNOUNCE CALL SETTINGS HOME CALL ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 Room or search word 102 Ward 1 CALL 103 Ward 1 CALL 104 Ward 1 CALL 105 Ward 1 CALL 101 Ward 1 CALL ...

Page 68: ...ant to receive an answer ask the patient to press a call button This will deactivate the privacy function and you will be able to hear the patient When you have finished the call it will appear as an answered call in the call list Cancel it as described in chapter 6 Handling calls as of page 43 ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 Raum oder Suchwort 101 Station 1 ANRUF 102 Ward ...

Page 69: ...he person on the other end use the handset or the hands free facility 4 To close the speech connection tap CLOSE Alternatively if you made the conversation with the handset you can simply hang up the hand set The call is finished ...

Page 70: ...he Home screen All possible call destinations are listed Fig 41 Tap CALL Fig 42 Call destinations ANNOUNCE CALL SETTINGS HOME CALL ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 Room or search word 101 ComStation Ward 1 CALL 102 Ward 1 CALL 103 Ward 1 CALL 104 Ward 1 CALL 105 Ward 1 CALL ...

Page 71: ...r finger up the list Fig 43 Speech connection to the other ComStationIP If Privacy is displayed in the window it is not possible for you to hear an answer If you want to receive an answer ask the staff at the ComStationIP to deactivate the privacy ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 Raum oder Suchwort 101 Station 1 ANRUF 102 Ward 1 CALL 103 Ward 1 CALL 104 Ward 1 CALL 105 Ward ...

Page 72: ...he person on the other end use the handset or the hands free facility 4 To close the speech connection tap CLOSE Alternatively if you made the conversation with the handset you can simply hang up the hand set The call is finished ...

Page 73: ...en All possible call destinations are listed 2 Tap CALL next to ManagementCenter Fig 44 Tap CALL Fig 45 Call destinations ANNOUNCE CALL SETTINGS HOME CALL ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 Room or search word 101 Ward 1 CALL 102 Ward 1 CALL 103 Ward 1 CALL 104 Ward 1 CALL ManagementCenter CALL ...

Page 74: ...ff and communicate your request 4 If you do not want to be heard temporarily you can temporarily turn on the privacy function by tapping the microphone icon for mute 5 To remove the privacy function tap the crossed out microphone icon Fig 46 Speech connection to the ManagementCenter 101 102 ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS STAFFED ROOMS 115 Ward 1 Ward 1 Ward 1 Ward 1 ...

Page 75: ...e call you can cancel the call To do this tap on CALL of the marked word Manage mentCenter The marking disappears Your call is cancelled NOTE The ComStationIP can be configured so that the privacy function is activated when a speech connection is established from the ManagementCenter see page 110 Only when you deactivate the privacy function by tapping the crossed out microphone icon you can be he...

Page 76: ...t want to be heard temporarily you can temporarily turn on the privacy function by tapping the microphone icon for mute 8 To remove the privacy function tap the crossed out microphone icon Fig 47 Call from another ComStationIP or from the ManagementCenter 101 102 ANNOUNCE CALL SETTINGS HOME Monday 30 March 2020 Ward 1 CALLS STAFFED ROOMS 115 Ward 1 Ward 1 Ward 1 Ward 1 107 101 102 ANNOUNCE CALL SE...

Page 77: ...tationIP can be configured so that the privacy function is activated when a speech connection is established from another ComStationIP or the ManagementCenter see page 110 Only when you deactivate the privacy function by tapping the crossed out microphone icon you can be heard by the staff on the other end ...

Page 78: ...8 Calling 78 ...

Page 79: ...79 9 Ward coupling This chapter covers the following topics Basic knowledge on ward coupling Activating deactivating a ward coupling ...

Page 80: ...all handling console If one or more wards are coupled with your ward you will see the following icon in the status bar of the Home screen Your system administrator has set up several ward couplings from which you can select There is a coupling of certain wards behind every ward cou pling Ask you system administrator which wards will be coupled with which ward coupling Fig 48 Ward coupling icon NOT...

Page 81: ...9 Ward coupling 81 You can activate these ward couplings At the same time other ward cou plings can be activated which you cannot influence If a ward coupling is active the appropriate wards are coupled ...

Page 82: ... in the Home screen 2 Tap on Ward coupling in the appearing SETTINGS window Ward couplings that you can activate are displayed Fig 49 Tap SETTINGS Fig 50 Activating deactivating a ward coupling ANNOUNCE CALL SETTINGS HOME SETTINGS ANOUNCE CALL SETTINGS HOME SETTINGS WARD COUPLING Shift Volume Language Fault handling Information English Ward coupling Ward 1 3 Ward 1 4 Ward 1 ...

Page 83: ... this ward cou pling so that the check box is checked The ward coupling is active immediately If you want to deactivate an active ward coupling tap this ward cou pling so that the check box is unchecked The ward coupling is immedi ately inactive Tap HOME to return to the Home screen The process is complete If a ward coupling is still active for your ward you will find the ward cou pling icon in th...

Page 84: ...9 Ward coupling 84 ...

Page 85: ...eration You only need to read this chapter if shifts are assigned to your ward Ask your system administrator This chapter covers the following topics Basic knowledge on shift operation Activating deactivating a shift ...

Page 86: ...g term The zone organisation can change Each division of the ward into zones is classed as a shift A shift refers to the division of a ward into zones Thus the zones may overlap each other i e certain rooms can belong to several zones Your system administrator has set up several shifts from which you can choose You activate shifts using the ComStationIP 10 1 3 ComStationIP One or more ComStationIP...

Page 87: ... Shift operation 87 10 1 4 Example with one ComStationIP on the ward Fig 52 Example with one ComStationIP on the ward Zone 1 Zone 1 Zone 2 Zone 1 Zone 2 Zone 1 Zone 2 Zone 3 Zone 3 Shift 1 Shift 2 Shift 3 ...

Page 88: ...0 1 5 Example with several ComStationIP units on the ward Ask your system administrator how the shifts are assigned on your ward Fig 53 Example with several ComStationIP units on the ward Zone 1 Zone 1 Zone 2 Shift 1 Shift 2 ...

Page 89: ...he Home screen 2 Tap on Shift in the appearing SETTINGS window The shifts that are available for your ward are displayed The radio but ton for the active shift is selected If no shift is active the None radio button is selected Only one radio button is selected at a time Fig 54 Tap SETTINGS ANNOUNCE CALL SETTINGS HOME SETTINGS ...

Page 90: ... is selected The shift is active 4 Tap HOME to return to the Home screen The process is complete If a shift is still active for your ward you will find the shift icon in the status bar Fig 55 Activating deactivating a shift ANNOUNCE CALL SETTINGS HOME SETTINGS SHIFT Shift Volume Language Fault handling Information English Ward coupling Early shift Late shift None Night shift ...

Page 91: ... cancels shifts This means that if a shift was active on your ward it will be deactivated The ward is no longer divided into zones The status bar displays the ward coupling icon see chapter Ward coupling as of page 79 Monday 30 March 2020 Ward 1 CALLS STAFFED ROOMS 5 6 ...

Page 92: ...10 Shift operation 92 ...

Page 93: ...wing volumes of the ComStationIP System sounds calls faults Volume of the handset Volume of the loudspeaker of the hands free facility You can adjust the respective volume when it is currently being output or when the ComStationIP is in standby mode ...

Page 94: ...f the loudspeaker If there is no speech connection tapping the volume keys adjusts the volume of the system sounds calls faults The settings are permanent i e they only change if you change the setting Current volume up Tap and hold to increase the current volume of the ComStationIP Current volume down Tap and hold to decrease the current volume of the ComStationIP Tab 4 Volume keys NOTE The sound...

Page 95: ... follows 1 Tap SETTINGS in the Home screen 1 Tap on Volume in the appearing SETTINGS window The current volume settings are displayed Fig 57 Tap SETTINGS Fig 58 Adjust volumes ANNOUNCE CALL SETTINGS HOME SETTINGS ANNOUNCE CALL SETTINGS HOME SETTINGS VOLUME Shift Volume Language Fault handling Information English Ward coupling Handset Loudspeaker System Sounds ...

Page 96: ...volume levels by moving the respective control The settings are permanent i e they only change if you change the setting 3 Tap HOME to return to the Home screen NOTE The sound cannot be turned off completely It can only be reduced to a minimum volume ...

Page 97: ...ly Desktop installation or wall mounting Configuring the nurse call system Connecting the device Changing default setting for fault acoustic Changing default setting for privacy mode The ComStationIP is based on the IP desk telephone from the GRAND STREAM company with adapted Android operating system The nurse call functionality is pre installed as an application All other functions are inac tive ...

Page 98: ... Main case 2 Handset 3 Handset cord 4 Ethernet cable 5 12 V power adaptor 6 Wall mount 7 Screen cleaning cloth 8 Installation Instructions for the ComStationIP 9 Quick reference guide for the ComStationIP 10 Documents by the GRANDSTREAM company for technicians only 1 2 3 4 5 6 7 10 9 8 ...

Page 99: ... good hands free quality the area in front of the microphone front right should be kept clear The optimum distance for hands free talk ing is 50 cm Do not place the device in a room with high dust generation as this can considerably reduce the service life of the device Do not expose the device to direct sunlight or other heat radiation as this can damage the electronic components and the plastic ...

Page 100: ... power adaptor and via PoE The German standard DIN VDE 0834 stipulates that in the event of a failure of the general power supply the nurse call system must be supplied from a power source for safety purposes according to DIN VDE 0100 200 and DIN VDE 0100 560 This power source shall take over the supply to the nurse call system no later than 15 s after failure of the general power supply and shall...

Page 101: ...ting 1 Attach the wall mount to the four mounting slots 1 figure 60 on the back of the device 2 Attach the device to the wall via the two key holes in the wall mount 3 Pull out the tab below the handset cradle 4 Rotate the tab and plug it back into the slot with the extension up 1 figure 61 to hold the handset while the device is mounted on the wall Fig 60 Set up the device 1 Four mounting slots f...

Page 102: ...ion 102 Fig 61 Tab in the position for wall mounting or desktop installation 1 Tab in the position for wall mounting tab with extension up 2 Tab in the position for desktop installation tab with extension down 3 Handset cradle 1 2 3 1 ...

Page 103: ...known This can be seen from a label on the ComStationIP If the ComStationIP is already in operation the MAC address can also be find out from the SETTINGS menu 1 Tap SETTINGS in the Home screen 2 In the appearing SETTINGS window tap Setup The following view appears Fig 62 INFORMATION ANNOUNCE CALL SETTINGS HOME SETTINGS INFORMATION Shift Volume Language Fault handling Information English Setup Par...

Page 104: ...the device into operation 104 NOTE If static is noted behind the IP address a static IP address has been set on this device This static IP address must also be entered in the SystemOrganizer for this ComStationIP ...

Page 105: ...for handset cord 3 figure 63 2 Connect the Ethernet cable to the LAN port 2 figure 63 and to the RJ45 connection box in the room The RJ45 connection box must be Fig 63 Ports 1 Power jack for 12 V DC power adaptor only required if the device is not powered via the Ethernet cable PoE 2 LAN port 3 RJ9 handset connector port 2 1 3 ...

Page 106: ...he power jack 1 figure 63 and to a 230 V socket The device is starting up The ComStationIP app login screen appears automatically The ComStationIP is ready for operation CAUTION Only use the 12 V DC power adaptor included in the scope of delivery Use of another power adapter may damage the unit CAUTION DO NOT switch off the device during system start up or when updating the firmware Doing so may d...

Page 107: ...12 Putting the device into operation 107 Fig 64 Log in screen LOG IN Monday 13 June 2020 ...

Page 108: ...ap SETTINGS in the Home screen 2 In the appearing SETTINGS window tap Setup The following view appears NOTE The described configuration setting is password protected because it may only be performed by a system administrator The password can be obtained from Tunstall GmbH WARNING If there is a fault it is possible that not all calls will reach the nursing staff In the worst case a patient dies if ...

Page 109: ...p OFF to turn off the fault acoustic or tap ON to turn on the fault acoustic 6 The fault acoustic is set according to your selection The current setting is displayed in the SETUP window 7 Tap HOME to return to the Home screen Fig 65 SETUP ANNONCE CALL SETTINGS HOME SETTINGS SETUP Shift Volume Language Fault handling Information English Setup Fault Acoustic Privacy Mode Reinitialize ON OFF ...

Page 110: ...tionIP is heard directly by the staff at the other end This default setting can be changed so that the privacy function is switched on first Only when the staff at the ComStationIP tap the crossed out micro phone icon the privacy function is turned off 1 Tap SETTINGS in the Home screen 2 In the appearing SETTINGS window tap Setup The following view appears NOTE The described configuration setting ...

Page 111: ... to turn on the privacy function or tap OFF to turn off the privacy function 6 The privacy function is set according to your selection The current set ting is displayed in the SETUP view 7 Tap HOME to return to the Home screen Fig 66 SETUP ANNONCE CALL SETTINGS HOME SETTINGS SETUP Shift Volume Language Fault handling Information English Setup Fault Acoustic Privacy Mode Reinitialize ON OFF ...

Page 112: ...12 Putting the device into operation 112 ...

Page 113: ...of the handset is sheathed with soft PVC For disinfection you can use medical alcohol or isopropanol 1 Spray a small amount of disinfectant on screen handset and other places that are easily touched by users 2 Wipe the device with screen cleaning cloth NOTE If the LOGIN button is accidentally activated when cleaning or disinfecting the device the Home screen will be displayed Log out again see cha...

Page 114: ...13 Cleaning and disinfection 114 ...

Page 115: ...der no 76 0605 00 Dimensions HxWxD 84 x 252 x 211 mm Weight 1080 g Housing material ABS Touch screen Glass Power supply PoE PoE or using supplied power adaptor Power consumption via PoE approx 11 W via power adaptor approx 9 W Power adaptor Input 100 240 V AC 50 60 Hz Output 12 V DC 1 5 A Ambient temperature Transport storage Operation 10 C to 60 C 0 C to 40 C Relative humidity 10 to 90 non conden...

Page 116: ... via the normal house hold waste stream According to the European Directive 2012 19 EU on waste electrical and electronic equipment and its transposition into national law equipment that is no longer fit for use must be collected separately and recycled in an environ mentally sound manner ...

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Page 118: ...Tunstall GmbH Orkotten 66 48291 Telgte Germany e info tunstall de w tunstall de ...

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Tunstall ComStation IP, User Manual

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