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Instructions for Return
Service and Repair
Please return your Product Registration Card
immediately. This allows us to send you service
reminders, special offers, and important
information about your product.
Before sending your instrument for calibration or
repair, you should call Customer Service. The
service department will provide you with the cost
of service or calibration, Return Material
Authorization (RMA) number, and shipping
instructions.
Please have the following information available
when you call:
•
Owner’s name, address, and phone number
•
Billing address, if different and applicable
•
Instrument name and model
•
Serial number
•
Date of purchase
•
Where purchased
TSI recommends that you keep a “calibration log”
and keep all records of service on your instrument.
Instructions for Return
Send the instrument to TSI prepaid. Securely
package your instrument in a strong container
surrounded by at least 2 inches (5 cm) of suitable
shock-absorbing material. Include a purchase
order that clearly shows the instrument model
number and serial number, a contact name, phone,
fax number, and RMA number. Mark the outside
of your shipping container with the RMA number.
This will expedite processing of your instrument
when we receive it.
Damaged in Transit
All orders are carefully packed for shipment. On
receipt, if the shipping container appears to have
been damaged during shipment, the instrument
should be thoroughly inspected. The delivering
carrier’s papers should be signed noting the
apparent damage. DO NOT DISCARD THE
BOX.
If the instrument itself has been damaged, a claim
should be promptly filed against the carrier by the
customer. The selling agent will assist the
customer by supplying all pertinent shipping
information; however, the claim must be filed by
the insured. If the instrument is damaged beyond
use, a new order should be placed with TSI while
awaiting reimbursement from the carrier for the
damaged instrument.
Call TSI directly for assistance if necessary.
