10
SECTION 10
Service Information
Service and Repair
Please return your Product Registration Card
immediately. This allows us to send you service
reminders, special offers, and important
information about your product.
Before sending your instrument for calibration or
repair, you should call TSI Customer Service. The
Service Department will provide you with the cost
of service or calibration, Return Material
Authorization (RMA) number, and shipping
instructions.
Please have the following information available
when you call:
Owner’s name, address, and phone
number
Billing address, if different and applicable
Instrument name or model
Serial number
Date of purchase
Where purchased
TSI rec
ommends that you keep a “calibration log”
and keep all records of service on your instrument.
Instructions for Return
Send the instrument prepaid. Securely package
your instrument in a strong container surrounded
by at least two inches (5 cm) of suitable shock-
absorbing material. Include the Purchase Order
showing instrument model number, cost of service
and/or calibration, and the RMA number. Mark the
outside of the shipping container with the RMA
number. This will expedite processing of your
instrument when we receive it.
Damaged in Transit
All orders are carefully packed for shipment. On
receipt, if the shipping container appears to have
been damaged during shipment, the instrument
should be thoroughly inspected. The delivering
carrier’s papers should be signed noting the
apparent damage. DO
NOT
DISCARD THE BOX.
If the instrument itself has been damaged, a claim
should be promptly filed against the carrier by the
customer. The selling agent will assist the
customer by supplying all pertinent shipping
information; however, the claim must be filed by
the insured. If the instrument is damaged beyond
use, a new order should be placed with TSI while
awaiting reimbursement from the carrier for the
damaged instrument.
Call TSI directly for assistance if necessary.
Summary of Contents for ALNOR LOFLO BALOMETER Series
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