TSC TTP-268M User Manual Download Page 1

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USER

’S

MANUAL

TTP-268M/ TTP-366M

THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER

Summary of Contents for TTP-268M

Page 1: ...USER S MANUAL TTP 268M TTP 366M THERMAL TRANSFER DIRECT THERMAL BAR CODE PRINTER ...

Page 2: ...nse from the Monotype Corporation Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co No part of this manual may be reproduced or transmitted in any form or by any means for any purpose ...

Page 3: ... 4 SERIES REQULATIONS FCC CFR Title 47 Part 15 Subpart B 2009 Section 15 107 and 15 109 ICES 003 Issue 4 2004 Class A GB 4953 2001 GB9254 2008 CLASS A GB27625 2003 此为 A 级产品在生活环境中该产品可能会造成无线电干扰在这种情况下可能需要用户对干扰采取切实可行的措施 IEC 60950 1 A1 2009 IEC 60950 1 A1 2005 2nd Edition EN 60950 1 A1 2006 A11 2009 A1 2010 ...

Page 4: ...Operator Controls 11 2 3 1 Front Panel Display 11 2 3 2 LED Indicators 11 2 3 3 Front Panel Keys 12 2 4 Setting up the Printer 12 2 5 Installation of Ribbon 13 2 5 1 Loading Ribbon 13 2 6 Installation of Media 16 2 6 1 Loading Roll Labels 16 2 6 2 Loading Fan fold Labels 20 2 6 3 Loading Media in Peel off Mode Option 21 2 6 4 Loading Media in Cutter Mode Option 23 2 7 Print Head Pressure Adjustmen...

Page 5: ...iagnostic Tool 65 4 1 Start the Diagnostic Tool 65 4 2 Printer Function Calibrate sensor Ethernet setup RTC setup 66 5 Setting Ethernet by Diagnostic Utility 67 5 1 Using USB interface to setup Ethernet interface 67 5 2 Using RS 232 interface to setup Ethernet interface 68 5 3 Using Ethernet interface to setup Ethernet interface 69 6 Troubleshooting 71 6 1 Common Problems 71 6 2 Mechanism Fine Adj...

Page 6: ...rate Bold Condensed smooth font With flexible firmware design user can also download the True Type Font from PC into printer memory for printing labels Besides the scalable font it also provides a choice of five different sizes of alphanumeric bitmap font OCR A and OCR B fonts By integrating rich features it is the most cost effective and high performance printer in its class To print label format...

Page 7: ... LED indicators Real time clock Internal Ethernet print server 10 100 Mbps interface USB 2 0 full speed interface Serial RS 232C 2400 115200 bps interface Centronics SPP mode interface PS 2 keyboard interface for stand alone or data entry at print site 32 MB DRAM memory 8 MB FLASH memory SD FLASH card memory expands storage to 4 GB Powerful 32 bit 200 MHz RISC processor Standard industry emulation...

Page 8: ...tec 1 2 2 Printer optional features The printer offers the following optional features Product option feature User options Dealer options Factory options Applicator I O interface Peel off kit Includes internal rewind and peel off module Fits for plain paper media Heavy duty cutter module Max paper width 178 mm Paper thickness Max 0 25 mm max paper weight 250g m2 1 000 000 cuts Note Except for the ...

Page 9: ... inch 12 dots mm Printing method Thermal transfer and direct thermal Dot size width x length 0 125 x 0 125 mm 1 mm 8 dots 0 084 x 0 084 mm 1 mm 12 dots Print speed inches per second 4 5 6 7 8 ips selectable Up to 8 ips 4 5 6 ips selectable Up to 6 ips Max print width 168 mm 6 61 Max print length 14 732 mm 580 6 604 mm 260 Printout bias Vertical 1 mm max Horizontal 1 mm max 1 5 Ribbon Specification...

Page 10: ...g face outside wound Media width label liner Max 172 7 mm 6 8 Min 50 8 mm 2 0 Media thickness label liner Max 0 254 mm 10 mil Min 0 06 mm 2 36 mil Media core diameter 76 2 mm 3 Label length Min 10 mm 0 39 Label length peeler mode Max 152 4 mm 6 Min 25 4 mm 1 Label length cutter mode Max 5 080 mm 200 Max 2 540 mm 100 Min 25 4 mm 1 Min 25 4 mm 1 Gap height Min 2 mm Black mark height Min 2 mm Black m...

Page 11: ...se retain the packaging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton One printer unit One Windows labeling software Windows driver CD disk One quick installation guide One power cord One USB interface cable One ribbon take up paper core If any parts are missing please contact the Customer Service Department of your purchased ...

Page 12: ...7 2 2 Printer Overview 2 2 1 Front View 1 LED indicators 2 LCD display 3 Front panel buttons 4 Paper exit chute 5 Lower front cover 6 Media view window 7 Printer right side cover opener 1 2 3 4 7 5 6 ...

Page 13: ... guide bar 5 Z axis mechanism adjustment knob 6 Print head release lever 7 Media guide bar 8 Label roll guard 9 Label supply spindle 10 Internal rewind spindle Optional 11 Damper 12 Print head 13 Ribbon sensor 14 Platen roller 15 Gap sensor 16 Black mark sensor 17 Label guide 5 9 7 10 6 11 4 3 1 2 14 13 17 15 16 12 8 ...

Page 14: ...The interface picture here is for reference only Please refer to the product specification for the interfaces availability Recommended SD card specification SD card spec SD card capacity Approved SD card manufacturer V1 0 V1 1 128 MB SanDisk Transcend V1 0 V1 1 256 MB SanDisk Transcend Panasonic V1 0 V1 1 512 MB SanDisk Transcend Panasonic V1 0 V1 1 1 GB SanDisk Transcend Panasonic V2 0 SDHC CLASS...

Page 15: ...iniSD 128 MB Transcend Panasonic V1 0 V1 1 miniSD 256 MB Transcend Panasonic V1 0 V1 1 miniSD 512 MB Transcend Panasonic V1 0 V1 1 miniSD 1 GB Transcend Panasonic V2 0 SDHC CLASS 4 miniSD 4 GB Transcend V2 0 SDHC CLASS 6 miniSD 4 GB The DOS FAT file system is supported for the SD card Folders files stored in the SD card should be in the 8 3 filename format The miniSD microSD card adapter is requir...

Page 16: ...ndication Off The printer power is turned off On The printer power is turned on On Printer is ready Blinking Pause Downloading data into printer Off Printer is ready On CARRIAGE OPEN or CUTTER ERROR Blinking NO PAPER PAPER JAM or NO RIBBON LCD display LED indicators Front panel buttons ...

Page 17: ...ct cursor located option 2 4 Setting up the Printer 1 Place the printer on a flat secure surface 2 Make sure the power switch is off 3 Connect the printer to the computer with the provided USB cable 4 Plug the power cord into the AC power cord socket at the rear of the printer and then plug the power cord into a properly grounded power outlet Note Please switch OFF printer power switch prior to pl...

Page 18: ... 1 Loading Ribbon 1 Lift the handle to open the printer right side cover 2 Install the ribbon and paper core onto the ribbon supply spindle and ribbon rewind spindle 3 Push the print head release lever to open the print head mechanism ...

Page 19: ...gh the open space in between print head and platen 5 Stick the ribbon onto the paper core Keep the ribbon flat and without wrinkle 6 Wind the ribbon clockwise about 3 5 circles onto the ribbon rewind spindle until it is smooth and properly stretched Ribbon sensor Ribbon ...

Page 20: ... making sure the latches are engaged securely Loading path for ribbon Ink coated outside Ink coated inside Note Please refer to videos on TSC YouTube or driver CD Ribbon rewind spindle Ribbon guide bar Ribbon supply spindle Ribbon sensor ...

Page 21: ...tion of Media 2 6 1 Loading Roll Labels 1 Lift the handle to open the printer right side cover 2 Push the print head release lever to open the print head mechanism 3 Remove the label roll guard from the label spindle ...

Page 22: ...l roll guard gently to fit the width of label roll 5 Pull label roll leading edge forward through the media guide bar damper media sensor and place the label leading edge onto the platen roller 6 Adjust the label guide to fit the width of the label Media guide bar Damper Media sensor Internal rewind spindle Option ...

Page 23: ...pe and calibrate the selected sensor Please refer to section 3 1 2 Note Please calibrate the gap black mark sensor when changing media The sensor location is marked by a triangle mark at the sensor housing The media sensor position is moveable please make sure the gap or black mark is at the location where media gap black mark will pass through for sensing Please refer to videos on TSC YouTube or ...

Page 24: ...19 Loading path for roll labels ...

Page 25: ...ance chute 4 Pull fan fold label leading edge forward through the media guide bar damper media sensor and place the label leading edge onto the platen roller 5 Adjust the label guide by sliding to fit the paper width 6 Close the print head mechanism making sure the latches are engaged securely 7 Set the media sensor type and calibrate the selected sensor Please refer to section 3 1 2 Note Please c...

Page 26: ...t the media sensor type and calibrate the selected sensor Please refer to chapter 3 1 2 3 Install the paper core to internal rewind spindle 4 Pull approximately 650mm of label through the front of the printer and take some labels off only leave the liner 5 Feed the liner into peel off cover slot Internal rewind spindle Paper core Slot ...

Page 27: ...ward the paper exit chute 9 Using the front display panel set the printer setting to peeler mode Peeling will automatically start Press the FEED button to test Note Please calibrate the gap black mark sensor when changing media Fits for the plain paper media we recommend always qualifying any application with thorough testing Please refer to videos on TSC YouTube or driver CD Liner Label ...

Page 28: ...e cutter paper opening 3 Adjust the label guide to fit the width of the label 4 Close the print head mechanism making sure the latches are engaged properly 5 Using the front display panel set the printer setting to cutter mode Press the FEED button to test Note Please calibrate the gap black mark sensor when changing media ...

Page 29: ...e label width is 6 adjust both print head pressure adjustment knobs to the same level If the label is less than 2 wide increase the left side print head pressure by rotating the adjustment knob clockwise and decrease the right side pressure by rotating the adjustment knob counter clockwise to level 1 If the left side print head adjustment knob setting has been set to 5 the highest pressure index t...

Page 30: ... and press Enter key to execute the BAS file 7 Then you can type the data from keyboard for stand alone application Here below are the summary of the keyboard operation Press F1 key of the keyboard to start this function Press up or down key of the keyboard to move cursor of printer LCD display to select the option Press Esc key of the keyboard to return the previous menu Press Enter key of the ke...

Page 31: ...an Exit Chinese TC Serial Comm Del All Files Rotate Cutter Chinese SC Sensor Avail Memory Dump Mode English Mileage Info Initialization Service Exit Main Menu Setup File Manager Diagnostics Language Printer Setup File List Print Config Ethernet Exit Exit Russian Polish Spanish ...

Page 32: ...27 3 1 Setup Menu Overview Exit Stop Bit s Exit Exit Data Bits Exit Calibration Parity Configure ZPL2 Status Baud Rate Status Setup Exit Sensor Serial Comm Ethernet Printer Setup TSPL2 ...

Page 33: ... 002 000 000 5 1 1 Batch Mode 6 2 GER 003 7 3 Cutter Mode DAN 032 FRE 031 9 5 8 4 Exit 10 6 11 7 ITA 033 SPA 034 SWE 036 12 8 SWI 038 9 10 437 039 042 850 041 11 044 12 852 13 860 14 15 863 045 865 046 857 047 1252 048 061 1250 049 055 1254 1253 1251 1255 1256 1257 358 1258 Exit 8859 1 8859 2 8859 3 8859 4 8859 5 8859 6 8859 7 8859 8 8859 9 8859 10 8859 15 950 936 932 351 None Peeler Mode Cutter 9...

Page 34: ...m 0 to 15 levels and the increment is 1 level Printer default density is 8 You may need to adjust your density based on selected media ribbon Press and to increase decrease the printing darkness Press key to enable the setting Press key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the Use current printer settings option is not been used softw...

Page 35: ... Batch This option is used to set the print mode Printer default setting is Batch Mode When enter this list the print mode in the right side of icon is the printer current setting Press and to select the different print mode and press button to enable the setting Press key to cancel the setting and return to the previous menu Printer Mode Description None Next label top of form is aligned to the p...

Page 36: ... 000 Note If printing from enclosed software driver the software driver will send out the OFFSET command which will overwrite the setting set from the front panel 3 1 1 1 6 Shift X Shift Y This option is used to fine tune print position Press the button to move the cursor from left digit to right digit and press the button to set the value from to or 0 to 9 Press the button to set the value into p...

Page 37: ... information about code page please to refer the programming manual When enter the code page list the code page in the right side of icon is the printer current setting Press the and to select the code page and press the button to enable the setting Press key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the c...

Page 38: ...ean 1251 Cyrillic 1255 Hebrew 1256 Arabic 1257 Baltic 1258 Vietnam ISO Code Page ISO Code Page code page name International Character Set code page number International Character Set 8859 1 Latin 1 8859 7 Greek 8859 2 Latin 2 8859 9 Turkish 8859 3 Latin 3 8859 10 Latin 6 8859 4 Baltic 8859 15 Latin 9 8859 5 Cyrillic 3 1 1 1 9 Country Use this option to set the country code for the LCD display Pres...

Page 39: ...enu Code Country Code Country Code Country Code Country 001 USA 034 Spanish Spain 044 United Kingdom 055 Brazil 002 Canadian French 036 Hungarian 045 Danish 061 English International 003 Spanish Latin America 038 Yugoslavian 046 Swedish 351 Portuguese 031 Dutch 039 Italian 047 Norwegian 358 Finnish 032 Belgian 041 Switzerland 048 Polish 033 French France 042 Slovak 049 German ...

Page 40: ...x xxx List Fonts List Setup Control Prefix Format Prefix 4 0 xxx 000 000 5 1 Peel Off 6 2 Exit 7 3 Left Position Feed Length No Motion Exit 9 5 8 4 10 6 11 7 8 12 9 10 Head Close 12 11 13 15 14 Feed Calibratio n Length No Motion Exit Tear Off Cutter ZPL2 Media Power Up Label Top Delimite r Char Exit 0000 0000 Calibratio n 000 000 ...

Page 41: ...front panel 3 1 1 2 2 Print Speed Use this option to setup print speed The each increment decrement is 1 ips Press key to raise the print speed and press key to decrease print speed Press key to set it into printer Press key to cancel the setting and return to the previous menu Note If printing from enclosed software driver the software driver will send out the command which will overwrite the set...

Page 42: ...ress and to select the different print mode and press button to enable the setting Press key to cancel the setting and return to the previous menu Printer Mode Description Tear Off Next label top of form is aligned to the print head burn line location Peel Off Enable the label peel off mode Cutter Enable the label cutter mode Note If printing from enclosed software driver the software driver will ...

Page 43: ... fonts stored in the printer s DRAM Flash or optional memory card Press button to print the list 3 1 1 2 7 List Images Print Setup 7 17 Self Test Printing List Images 1 1 List Formats List Setup This feature is used to print current printer available images list to the label The images stored in the printer s DRAM Flash or optional memory card Press button to print the list 3 1 1 2 8 List Formats ...

Page 44: ...m 0 to 9 or A to F Press the button to set the value into printer Press key to cancel the setting and return to the previous menu 3 1 1 2 11 Format Prefix This option is used to set format prefix character Press the button to move the cursor from left digit to right digit and press the button to set the value from 0 to 9 or A to F Press the button to set the value into printer Press key to cancel ...

Page 45: ...icon is the printer current setting Press and to select the different print mode and press button to enable the setting Press key to cancel the setting and return to the previous menu Selections Description Feed Printer will advance one label Calibration Printer will calibration the sensor levels determine length and feed label Length Printer determine length and feed label No Motion Printer will ...

Page 46: ... position vertically on the label Press the button to move the cursor from left digit to right digit and press the button to set the value from to or 0 to 1 2 Press the button to set the value into printer Press key to cancel the setting and return to the previous menu The default value is 000 and range is 120 to 120 dots 3 1 1 2 16 Left Position This option is used to adjust print position horizo...

Page 47: ...g message 3 1 2 2 Calibration This option is used to set the media sensor type and calibrate the selected sensor We recommend to calibrate the sensor before printing when changing the media Calibration Exit Exit Pre Printed Exit Pre Printed Manual Manual Manual Automatic Automatic Automatic Exit Gap Mode Bline Mode Cont Mode Paper Len 812 Gap Size 24 Intensity 3 Ref Level 512 ...

Page 48: ...cally When calibration is completed the LCD screen will return to the previous menu A 2 Manual In case Automatic sensor calibration cannot apply to the media please use Manual function to calibrate the gap sensor manually When enter Manual option you will see following message Please complete those steps Paper Len 00812 dot 1 Press the button to move the cursor from left digit to right digit and p...

Page 49: ...he printer Gap Mode Scan Paper Intensity x Ref Level xxx 4 Then Put the label with liner under the media sensor Press the button to set the value into the printer Gap Mode Complete Intensity x Ref Level xxx 5 The gap sensor calibration is complete Press the button the LCD screen will return to the previous menu A 3 Pre Printed This function will need to set the paper length and gap size before aut...

Page 50: ... to set the paper length into the printer Gap Siz 0024 dot 2 Press the button to move the cursor from left digit to right digit and press the button to set the value from 0 to 9 and the dot mm inch Press the button to set the gap size into the printer Gap Mode Pre Printed 3 Then printer will feed labels to calibrate the sensor sensitivity automatically When calibration is completed the LCD screen ...

Page 51: ...alibrate the bline sensor manually When enter Manual option you will see following message Please complete there steps Paper Len 00151 dot 1 Press the button to move the cursor from left digit to right digit and press the button to set the value from 0 to 9 and the dot mm inch Press the button to set the paper length into the printer Bline Size 0024 dot 2 Press the button to move the cursor from l...

Page 52: ... than paper for over 128 If the media sensor fails to do so you have to manually change the Intensity by pressing and to reach the above value Bline Mode Complete Intensity x Ref Level xxx 5 The bline sensor calibration is complete Press the button the LCD screen will return to the previous menu B 3 Pre Printed This function will need to set the paper length and gap size before auto calibrate the ...

Page 53: ...ress the button to set the paper length into the printer Bline Size 0024 dot 2 Press the button to move the cursor from left digit to right digit and press the button to set the value from 0 to 9 and the dot mm inch Press the button to set the bline size into the printer Bline Mode Pre Printed 3 Then printer will feed labels to calibrate the sensor sensitivity automatically When calibration is com...

Page 54: ...sor calibration cannot apply to the media please use Manual function to calibrate the sensor manually When enter Manual option you will see following message Please complete there steps Cont Mode Remove Label Intensity x Ref Level xxx 1 Remove the continuous label Press the button to set the value into the printer Cont Mode Scan Paper Intensity x Ref Level xxx 2 Then put the continuous label under...

Page 55: ...on is complete Press the button the LCD screen will return to the previous menu 3 1 3 Serial Comm 57600 bps 115200 bps Exit 38400 bps 19200 bps Exit 9600 bps Exit 2 4800 bps Even Exit 1 2400 bps Odd 8 Stop Bit s 1200 bps None 7 Serial Comm Baud Rate Parity Data Bits Exit ...

Page 56: ...one Press and buttons to select the different parity and press button to set the value into printer When you enter this list the parity in the right side of is the printer current setting Press key to cancel the setting and return to the previous menu 3 1 3 3 Data Bits Serial Comm 3 5 Baud Rate Parity Data Bits This option is used to set the RS 232 Data Bits The default setting is 8 data bits Pres...

Page 57: ... The default setting is 1 stop bit Press and buttons to select the different Stop Bits and press button to set the value into printer When you enter this list the option in the right side of icon is the printer current setting Press key to cancel the setting and return to the previous menu Stop Bit s 1 3 1 2 Exit ...

Page 58: ...on to enter the option Press key to cancel the setting and return to the previous menu Exit Ethernet Status Configure IP Address DHCP MAC Static IP Exit Exit 3 1 4 1 Status IP Address MAC Use this menu to check the Ethernet setting status 3 1 4 1 1 IP Address Ethernet 1 3 Status Configure Exit The IP address information will be shown on the LCD display Please press or button to return to the previ...

Page 59: ...r s DHCP and Static IP 3 1 4 2 1 DHCP Ethernet 2 4 Status Configure Reset Press and buttons to select the DHCP function and press to enter Press key to cancel the setting and return to the previous menu Press button the printer will set DHCP and restart to reset the setting Press button to return to the previous menu MAC Address 001B82 FF0918 Status 2 3 IP Address MAC Exit Configure 1 3 DHCP Stati...

Page 60: ...l the setting and return to the previous menu Press button to move the cursor from left to right digits and press the button to scroll the value from 0 to 9 Press button to next setting Press the button printer will restart to reset the Ethernet module setting Press key to cancel the setting Configure 2 3 DHCP Static IP Exit IP Address 000 000 000 000 Gateway 000 000 000 000 Subnet Mask 000 000 00...

Page 61: ...files saved in the printer DRAM Flash Card memory To show the files File Manager 1 4 File List 2 4 FLASH File List File List FLASH DEMO TTF Avail Memory CARD DEMO BAS Del All Files Exit To delete the file Please follow the order to press the button FLASH File List DEMO TTF DEMO TTF 1 75 MB DEMO BAS DOWN Delete To run the file BAS Please follow the order to press the button FLASH File List DEMO BAS...

Page 62: ...il Memory FALSH 6656 KB Del All Files CARD 0 KB 3 2 3 Del All Files Use this menu to delete all files Press button to delete all files in the device Press to cancel deleting files and go back to previous menu File Manager 3 4 File List 1 4 Del All Files File List DRAM Avail Memory FALSH SELECT YES Del All File CARD MENU NO ...

Page 63: ...ing if there is any dot damage on the print head heater element Diagnostics 1 4 Self Test Printing Print Config 1 1 Dump Mode Rotate Cutter Self test printout Print head check pattern Model name and F W version Printed mileage meter Firmware checksum Serial port configuration Code page Country code Print speed inch sec Print darkness Label size inch Gap distance inch Gap black mark sensor sensitiv...

Page 64: ...eter Cutting counter Print speed inch sec Print darkness Label size inch Gap distance inch Gap black mark sensor intension Code page Country code ZPL setting information Print darkness Print speed inch sec Label size Control prefix Format prefix Delimiter prefix Printer power up motion Printer head close motion Note ZPL is emulating for Zebra language RS232 serial port configuration ...

Page 65: ...60 Numbers of download files Total available memory space Print head check pattern ...

Page 66: ... back to the previous menu DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I D TEST2 44 20 22 54 45 53 54 32 2E DAT 5 CL 44 41 54 22 2C 35 2C 43 4C S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F AD F TES 41 44 20 46 2C 22 54 45 53 T4 DAT 5 54 34 2E 44 41 54 22 2C 35 CLS DOW 2C 43 4C 53 0D 0A 44 4F 57 NLOAD TE 4E 4C 4F 41 44 20 22 54 45 ST2 DAT 53 54 32 2E 44 41 54 22 2C 5 CLS DO 35 2C 43 4C 53 0D 0A 44 4F WNLOAD F 57 4E 4C...

Page 67: ...rint Config DOWN Rev Dump Mode Rotate Cutter MENU Exit 3 4 Language English Chinese TC Chinese SC Japanese Polish Spanish Exit Language German Italian French Russian This option is used to setup the language on LCD display Press and buttons to scroll the curser to desire language and press button to select this option Press key to cancel the setting and return to the previous menu The default lang...

Page 68: ...inter initialization is done please calibrate the gap or black mark sensor before printing Parameter Default setting Speed TTP 268M 6 IPS 152 4 mm sec TTP 366M 4 IPS 101 6 mm sec Density 8 Label width 6 00 152 4mm Label height 4 00 101 6mm Sensor type Gap sensor Gap setting 0 12 3 0mm Print direction 0 Reference point 0 0 upper left corner Offset 0 Print mode Batch mode Serial port settings 9600 b...

Page 69: ...y 2 Will be reset Need to re calibrate the gap Language English IP address DHCP 3 5 2 Mileage Info Use this option to check the printed mileage displayed in meter Service 1 3 Mileage m Initialization xxxx Mileage Info Labels pcs Exit xxxxx ...

Page 70: ...s to a printer With the aid of this powerful tool you can review printer status and settings in an instant which makes it much easier to troubleshoot problems and other issues 4 1 Start the Diagnostic Tool 1 Double click on the Diagnostic tool icon to start the software 2 There are four features Printer Configuration File Manager Bitmap Font Manager Command Tool included in the Diagnostic utility ...

Page 71: ... subnet mask gateway for the on board Ethernet RTC Time Synchronize printer Real Time Clock with PC Print Test Page Print a test page Reset Printer Reboot printer Factory Default Initialize the printer and restore the settings to factory default Dump Text To activate the printer dump mode Ignore AUTO BAS Ignore the downloaded AUTO BAS program Configuration Page Print printer configuration Password...

Page 72: ...Connect the USB cable between the computer and the printer 2 Turn on the printer power 3 Start the Diagnostic Utility by double clicking on the icon Note This utility works with printer firmware V6 00 and later versions 4 The Diagnostic Utility default interface setting is USB interface If USB interface is connected with printer no other settings need to be changed in the interface field 5 Click o...

Page 73: ...the icon Note This utility works with printer firmware V6 00 and later versions 4 Select COM as interface then click on the Setup button to setup the serial port baud rate parity check data bits stop bit and flow control parameters 5 Click on the Ethernet Setup button from printer function of Printer Configuration tab to setup the IP address subnet mask and the gateway for the on board Ethernet ...

Page 74: ...etup the IP address subnet mask and gateway for the on board Ethernet 5 Click the Discover Device button to explore the printers that exist on the network 6 Select the printer in the left side of listed printers the correspondent IP address will be shown in the right side IP address Printer Name field 7 Click Change IP Address to configure the IP address obtained by DHCP or static The default IP a...

Page 75: ...he Ethernet interface setup and go back to Diagnostic Tool main screen Factory Default button This function will reset the IP subnet mask gateway parameters obtained by DHCP and reset the printer name Web setup button Except to use the Diagnostic Utility to setup the printer you can also explore and configure the printer settings and status or update the firmware with the IE or Firefox web browser...

Page 76: ...lled incorrectly Gap black mark sensor is not calibrated Supply a new label roll Please refer to the steps in user s manual to reinstall the label roll Calibrate the gap black mark sensor Paper Jam Gap black mark sensor is not set properly Make sure label size is set properly Labels may be stuck inside the printer mechanism Calibrate the gap black mark sensor Set label size correctly Take Label Pe...

Page 77: ... Turn off the printer and plug the connector again Check if the stepping motor is plugging in the right connector Check your program if there is a command PRINT at the end of the file and there must have CRLF at the end of each command line Memory full FLASH DRAM The space of FLASH DRAM is full Delete unused files in the FLASH DRAM The max numbers of DRAM is 256 files The max user addressable memo...

Page 78: ... LCD is secured or not LCD panel is dark but the LEDs are light The printer initialization is unsuccessful Turn OFF and ON the printer again Initialize the printer LCD panel is dark and LEDs are lit on but the label is feeding forward The LCD panel harness connector is loose The LCD panel harness connector is plugged upside down Ribbon encoder sensor doesn t work The ribbon encoder sensor connecto...

Page 79: ...C time is incorrect when reboot the printer The battery has run down Check if there is a battery on the main board Multi interface board doesn t work The installation is incorrect Check if the board is plugged in the right connector Power and Error LEDs are blinking fast Power switch OFF and ON too fast Turn off the printer and wait all LEDs are dark and turn on the printer again Wrinkle Problem P...

Page 80: ...nkle is related to the media thickness print head pressure balance ribbon film characteristics print darkness setting etc In case the ribbon wrinkle happens please follow the instructions below to adjust the printer parts Adjustable Printer Parts Symptom 1 Wrinkle happens from label lower left to upper right direction ˊ 2 Wrinkle happens from label lower right to upper left direction ˋ Wrinkle Exa...

Page 81: ... 5 3 1 5 4 1 5 5 1 3 label Left index Middle index Right index 2 2 1 3 3 1 4 4 1 5 5 1 Adjust the print head pressure adjustment knob The print head pressure adjustment knob has 5 levels of settings Clockwise direction adjustment is to increase the print head pressure Counter Clockwise adjustment can decrease the print head pressure If the wrinkle on the label starts from the lower right side to u...

Page 82: ...the print head to cool for a minimum of one minute 3 Use a cotton swab Head cleaner pen and 100 ethanol to clean the print head surface Clean the print head when changing a new label roll Platen Roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with 100 ethanol and a cotton swab or lint free cloth Clean the platen roller when changing a new label roll Tear Bar Peel Bar ...

Page 83: ...h it careless please use ethanol to clean it Please use 100 Ethenol DO NOT use medical alcohol which may damage the printer head Regularly clean the print head and supply sensors once change a new ribbon to keep printer performance and extend printer life ...

Page 84: ...ent Editor 2012 8 30 Update the chapter 1 4 Max print length Camille 2012 11 12 Modify the chapter 1 2 2 and 2 6 3 Camille 2013 4 1 Modify chapter 1 2 2 cutter spec and 3 3 1 V7 0 F W self test Add TSC YouTube web address Camille ...

Page 85: ...1st Rd Wujie Township New Taipei City 23141 Taiwan R O C Yilan County 26841 Taiwan R O C TEL 886 2 2218 6789 TEL 886 3 990 6677 FAX 886 2 2218 5678 FAX 886 3 990 5577 Web site www tscprinters com E mail printer_sales tscprinters com tech_support tscprinters com TSC Auto ID Technology Co Ltd ...

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