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4.
TROUBLESHOOTING
4.1 Common Problems
The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of
your purchased reseller or distributor for assistance.
Problem
Possible Cause
Recovery Procedure
Power indicator does not
illuminate
* The battery is not properly
installed.
* The battery is dead.
* Reinstall the battery.
* Switch the printer on.
* Charge the battery.
The printer status from DiagTool
shows
“
Head Open
”.
* The printer carriage is
open.
* Please close the print carriage.
The printer status from DiagTool
shows
“
Out of Paper
”..
* Running out of media roll.
* The media is installed
incorrectly.
* Black mark sensor is not
calibrated.
* Supply a new media roll.
* Please refer to the section 3.4 on
User’s
manual to reinstall the media roll.
* Calibrate the black mark sensor.
The printer status from DiagTool
shows
“
Paper Jam
”.
* Black mark sensor is not
set properly.
* Make sure media size is
set properly.
* Media may be stuck inside
the printer mechanism.
* Calibrate the black mark sensor.
* Set media size correctly.
Memory full
( FLASH / DRAM )
* The space of
FLASH/DRAM is full.
* Delete unused files in the FLASH/DRAM.
Poor Print Quality
* Media is loaded incorrectly
* Dust or adhesive
accumulation on the print
head.
* Print density is not set
properly.
* Printhead element is
damaged.
* Reload the supply.
* Clean the print head.
* Clean the platen roller.
* Adjust the print density and print speed.
* Run printer self-test and check the print
head test pattern if there is dot missing in
the pattern.
* Change proper media roll.
Missing printing on the left or
right side of label
* Wrong label size setup.
* Set the correct label size.
Gray line on the blank label
* The print head is dirty.
* The platen roller is dirty.
* Clean the print head.
* Clean the platen roller.
Irregular printing
* The printer is in Hex Dump
mode.
* Turn off and on the printer to skip the
dump mode.
