TRUST SURVEILLANCE INTERFACE 801 USB
9
UK
5 Troubleshooting
Problem
Cause
Possible solution
Driver could not be
located.
Place the CD-ROM in your
CD-ROM drive and enter
‘Driver’ for a location. See
section 3.1.
USB plug not connected
properly.
Connect the USB plug
properly.
USB-interface is not
installed.
There is an IRQ address
conflict with another USB
device.
Solve this problem via
‘device management’ in
Windows.
The camera has not been
connected.
Connect the camera.
Not power supply to the
camera.
Connect the camera to a
power outlet or switch it on.
The Surveillance
software only
renders a black
picture.
Incorrect video standard.
Check the video standard of
the camera and set it in the
Surveillance software. See
section 4.1.
Picture of the
connected camera
not found in the
Surveillance
software.
The camera in question
was not selected in the
software.
Select the camera. Se
section 4.1.
Unable to log in with
RemoteView software
on local computer.
IP address that was filled
in doesn’t match the IP
address of the local
computer.
Check the IP address with
your provider or run the
program ‘winipcfg’. See
section 4.2.3.
The password that was
filled in doesn’t match the
password of the local
computer.
Fill in the correct password
in the RemoteView and IP
Multicast software.
Error message ‘Login
incorrect’ appears in
the RemoteView
software or IP
Multicast software.
IP numbers do not
correspond.
Fill in the exact same IP
number in Surveillance and
RemoteView software.
Picture are projected
in slow motion on the
external computer.
Internet connection is
slow.
Try again at a later time.
Harddisk is full.
The video recordings
take up too much space.
Regularly remove old
recordings by selecting the
‘Recycle’ option in the
‘Preference’ screen of the
Surveillance software.
After setting the
sensitivity, the
system records
Settings too sensitive.
Use a less sensitive setting.
See section 4.1.
