TRUArt Pyrography Pen, User Manual, Page: 14 / 41

Copyright 2020 TRUArt LLC
14
Common Issues
We have been selling this product for several years and customers love it. So far, there are only
three (3) main issues that other customers have brought to our attention. Please read below on
how you can avoid the same issues.
Swapping tips into a different burning pen
Some customers contact us after bending a tip to its breaking point because they want to fit it
into another brand of wood burning pen. Although it may be possible to swap your tips into
another wood burning brand, it might take a lot of dexterity and precision bending to do so—
not to mention effort– and there’s no guarantee that they would work well if they eventually fit.
The tips provided with your set performs best when used with the TRUArt brand but if you
already own another brand of wood burning pen and would like to use the TRUArt tips on your
old burning pen, it is strongly suggested that you create your own tips from scratch using Ni-
chrome wire. We may be able to help you acquire some if you would contact us through email.
There are many videos online that teach how to make your own pyrography tips from Nichrome
wire.
Sporadic heating
Although very rare (if ever), the tip does not heat up properly (i.e. slow heat up at maximum
voltage setting). If this happens, check if the tip is not broken or has a minute crack. Also check
that the tip holders are screwed in tight on the tip and that all power cables are connected
properly. Nothing should be loose.
If this still does not fix the problem, please contact us at hello@truart.co.
No heat
Very few have reported that the pen does not heat up. Please perform the checks previously
mentioned and if it is still the same, it might be that you received a defective burning pen.
Please contact us at hello@truart.co as soon as possible about it.