Troxler RoadReader Plus 3450, Manual Of Operation And Instruction

Page: 163 / 201

Appendix C–30
RETURNING THE GAUGE FOR SERVICE
All shipments within the United States to the factory must be
accompanied by an RGA (Returned Goods Authorization) number,
and a description of the instrument and its problem. This
information is used by Troxler shipping and service personnel to
expedite the repair work.
To obtain and RGA number, please call or fax the factory or branch
office with your request. Please have the following information
available when contacting Troxler for an RGA number:
♦
Gauge model and serial number.
♦
Part number/serial number (if applicable).
♦
Is the gauge still under warranty?
♦
Problem or difficulty you are having with the instrument.
♦
Shipment method to Troxler and for return shipment.
♦
Shipping and billing address (not P.O. Box) – street address and
zip code.
♦
Telephone number and contact (for questions from Troxler).
♦
Will estimate be required before performing any work on the
gauge?
♦
Payment method: credit card, account number, or purchase
order number. All U.S. government agencies (city, county, state
and federal) must send purchase order numbers.
NOTE
To prevent order duplication, if an order has been
placed by telephone, please write “Confirming Order”
on any follow-up written requests.
NOTE
When returning a 3450 gauge, follow the required
special handling and shipping procedures detailed in
Appendix D. Please contact a Troxler Sales Support or
Service Representative with any questions.