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6. Storage and Service
6.1 Storage
First turn the UPS system OFF: press the “OFF” switch to turn power off at the UPS
system’s outlets, then disconnect the UPS system’s power cord from the wall outlet. Next,
disconnect all equipment to avoid battery drain. If the UPS system will be stored for an
extended period of time, recharge the UPS system’s batteries fully every three months by
plugging the UPS system into a live AC outlet and allowing the UPS system to charge for
4-6 hours. If the UPS system’s batteries are left discharged for an extended period of time,
they may suffer a permanent loss of capacity.
6.2 Service
A variety of Extended Warranty and On-Site Service Programs are also available from
Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning
your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the
service problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead,
visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product
Returns link. From here you can request a Returned Material Authorization (RMA)
number, which is required for service. This simple on-line form will ask for your unit’s
model and serial numbers, along with other general purchaser information. The RMA
number, along with shipping instructions will be emailed to you. Any damages (direct,
indirect, special or consequential) to the product incurred during shipment to Tripp Lite
or an authorized Tripp Lite service center is not covered under warranty. Products
shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation
charges prepaid. Mark the RMA number on the outside of the package. If the product
is within its warranty period, enclose a copy of your sales receipt. Return the product
for service using an insured carrier to the address given to you when you request the
RMA.
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