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Storage and Service
Storage
Service
First turn your UPS OFF: press the “OFF” switch to turn power off at the UPS outlets, then
disconnect the power cord from the wall outlet. Next, disconnect all equipment to avoid battery
drain. If you plan on storing your UPS for an extended period of time, fully recharge the UPS
batteries once every three months by plugging the UPS into a live AC outlet and letting the
UPS charge for 4-6 hours. If you leave your UPS batteries discharged for an extended period
of time, they may suffer permanent loss of capacity.
Before returning your UPS for service, follow these steps:
1. Review the installation and operation instructions in this manual to ensure that the service
problem does not originate from a misreading of the instructions. Also, check that the UPS
System’s circuit breaker(s) are not tripped. This is the most common cause of service inquiries
which can be easily remedied by following the resetting instructions in this manual.
2. If the problem continues, do not contact or return the UPS to the dealer. Instead, call Tripp
Lite at (773) 869-1233. A service technician will ask for the UPS’s model number, serial num-
ber and purchase date and will attempt to correct the problem over the phone.
3. If the problem requires service, the technician will issue you a Returned Material
Authorization (RMA) number, which is required for service. If you require packaging, the
technician can arrange to send you proper packaging. Securely pack the UPS to avoid damage
during shipping. Do not use Styrofoam beads for packaging. Any damages (direct, indirect,
special, incidental or consequential) to the UPS incurred during shipment to Tripp Lite or an
authorized Tripp Lite service center is not covered under warranty. UPS Systems shipped to
Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid.
Mark the RMA number on the outside of the package. If the UPS System is within the 2-year
warranty period, enclose a copy of your sales receipt. Return the UPS for service using an
insured carrier to the address given to you by the Tripp Lite service technician.
Note on Labeling
Two symbols are used on the label.
V~: AC Voltage
V : DC Voltage
Regulatory Compliance Identification Numbers
For the purpose of regulatory compliance certifications and identification, your Tripp Lite product has been assigned a
unique series number. The series number can be found on the product nameplate label, along with all required approval
markings and information. When requesting compliance information for this product, always refer to the series number.
The series number should not be confused with the marking name or model number of the product.
This product designed and engineered in the USA.
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