Trilithic EASyCAST, Hardware Installation Manual

Page: 9 / 44

EASyCAST - Installation Manual
7
Helpful Website
The following website contains general information which may be of interest:
http://www.trilithic.com
Trilithic’s website contains product specifications and information, tips, release information,
marketing information, Frequently Asked Questions (FAQs), bulletins, and other technical
information. This website can be referenced for product updates.
Where to Get Technical Support
Trilithic technical support is available Monday through Friday from 8:00AM to 5:00PM EST.
Callers in North America can dial 1-317-895-3600 or 1-800-344-2412 (toll free). International
callers should dial 1-317-895-3600 or fax questions to 1-317-895-3613. You can also e-mail
technical support at
EASysupport@trilithic.com .
For quicker support response when calling or sending e-mail, please provide the following
information:
• Your name and your company name
• The technical point of contact (name, phone number, e-mail)
• The serial number of the EASyCAST Encoder/Decoder
• A detailed description of the problem you are having, including any error or information
messages
Before any Trilithic EAS encoder/decoder can be returned for repair, Trilithic will issue a return
material authorization (RMA) number. NO RETURNED EQUIPMENT WILL BE ACCEPTED
WHICH DOES NOT HAVE AN RMA NUMBER PROMINENTLY DISPLAYED ON THE OUTSIDE
SHIPPING CARTON AND ON THE SHIPPING LABEL. A complete and full description, in writing,
regarding the service issues with the equipment must be supplied inside the shipping container
with each piece of equipment for which an RMA number has been issued.
Hardware or software modifications and changes may occur at any
time during production, shipping, and/or during the equipment’s life
span. These changes may occur or be implemented by Trilithic,
Inc. without prior written notice or warning.