Trilithic EASy-PLUS, Operation Manual

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EASyPLUS Encoder/Decoder - Operation Manual V8.09
8
Where to Get Technical Support
Trilithic technical support is available Monday through Friday from 8:00AM to 5:00PM, EST.
Callers in North America can dial 1-317-895-3600 or 1-800-344-2412 (toll free). International
callers should dial 1-317-895-3600 or fax questions to 1-317-895-3613. You can also email
technical support at EASysupport@trilithic.com .
For quicker support response when calling or sending email, please provide the following
information:
• Your name and your company name
• The technical point of contact (name, phone number, email)
• The serial number of the EASyPLUS Encoder/Decoder
• A detailed description of the problem you are having, including any error or information
messages
Before any Trilithic EAS encoder/decoder can be returned for repair, Trilithic will issue a
return material authorization (RMA) number. NO RETURNED EQUIPMENT WILL BE
ACCEPTED WHICH DOES NOT HAVE AN RMA NUMBER PROMINENTLY DISPLAYED ON
THE OUTSIDE SHIPPING CARTON AND ON THE SHIPPING LABEL. A complete and full
description, in writing, regarding the service issues with the equipment must be supplied inside
the shipping container with each piece of equipment for which an RMA number has been
issued.
Hardware or software modifications and changes may occur at any
time during production, shipping, and/or during the equipment’s
life span. These changes may occur or be implemented by
Trilithic, Inc. without prior written notice or warning.