Trend Micro GateLock, Getting Started Manual

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Troubleshooting and Technical Support
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included in the Trend Micro virus pattern file, and therefore can be detected by the
scan engine used by GateLock.
You can download this file from Trend Micro at:
http://www.antivirus.com/vinfo/testfile s/
Click eicar.com to start downloading the file. If GateLock is properly installed and
configured to detect viruses, it should be able to detect the “infected” file.
Trend Micro Security Center
Comprehensive security information is available via the Internet at our free antivirus
center:
http://www.antivirus.com
Use the Security Information Center to find out about:
• Computer virus hoaxes
• A weekly virus alert, listing the viruses that will trigger during the current week
• Information about spam email, and a list of known spammers
• How to determine if a virus detection is a false alarm
• Trend Micro’s Virus Encyclopedia, which includes a comprehensive list of names
and symptoms for known viruses and malicious mobile code
• A basic guide to computer viruses
• Trend Micro’s virus reading room, with dozens of articles about the latest issues in
computer viruses, including the threat posed by Java applets and ActiveX controls
• Product details and white papers
Sending Your Virus-Infected Files to Trend Micro
You can send your virus-infected files to Trend Micro via email. If you have a file
that you think is infected with a virus, but the scan engine does not detect it or cannot
clean it, we encourage you to send the suspect file to:
virus_doctor@trendmicro.com
Please include a brief description of the symptoms you are experiencing in the
message text. Our team of virus engineers will “dissect” the file to identify and
characterize any virus it may contain, and return the cleaned file to you – usually
within 72 hours.