Troubleshooting and Technical Support
5-3
Getting Technical Support
Trend Micro is committed to providing service and support that exceeds your
expectations. You must register your product to qualify for support.
Before Contacting Technical Support
Before contacting technical support, see if these resources can help you address your
problem:
•
Product documentation
—the
Administrator’s Guide
,
Installation and Deployment
Guide
, and
Online Help
provide comprehensive information about Network
VirusWall Enforcer. Search these documents for helpful information.
•
Knowledge Base
—a key part of our technical support Web site, the Trend Micro
Knowledge Base contains the latest information about Trend Micro products.
To search the Knowledge Base, visit:
http://esupport.trendmicro.com
Contacting Technical Support
In addition to phone support, Trend Micro provides the following resources:
•
Email support
•
Online Help—configuring the product and parameter-specific tips
•
Readme—late-breaking product news, installation instructions, known issues, and
version specific information
•
Knowledge Base—technical information procedures provided by the Support team:
http://esupport.trendmicro.com
•
Product updates and patches
http://www.trendmicro.com/download/
To locate the Trend Micro office nearest you, visit: