Trend Micro™ Network VirusWall™ Enforcer 1500i (CR100 Series) Installation and Deployment Guide
5-2
Device Issues
#
I
SSUE
C
ORRECTIVE
A
CTION
/E
XPLANATION
1
admin
pass-
word misplaced
or forgotten
You have two options:
1. If the device has registered to Control Manager, you
can access the Web console and change the password
through the Control Manager console using a Control
Manager account.
2. You can reload the device image from the provided
USB flash drive. Note that this will remove any settings
and policies stored on the device.
Note:
Reloading the Network VirusWall Enforcer
image will restore the default settings. You can
only recover device settings if you exported
them to a file earlier.
2
Unable to
access the Pre-
configuration
console remotely
Verify secure console port connections and SSH client
software settings.
See the
Administrator's Guide
for more information on
accessing the Preconfiguration console remotely.
3
Network packet
delivery is too
slow and seems
to be blocked
Network VirusWall Enforcer does not refresh its MAC
address table if one of the links fails. The result is a
temporary delay in packet delivery.
