Trekinetic GTE MK II, User Manual

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Page 50 of 54
8. Troubleshooting
The Trekinetic GTE is an advanced machine, with tightly integrated mechanical and electrical components. It is
crucial that it is maintained in line with the guidance in this manual and serviced regularly to ensure good
working order. The below list however provides some suggestions to some known issues in all cases, please
switch off power before performing checks.
1. Joystick beeping continuously on powering up
• Check electrical connectors (including joystick connector under armrest) are correctly engaged.
•
Check clutch levers are in the ‘POWER’ mode position.
• Check battery is properly engaged in docking unit.
2. Joystick Fault Code displayed
• Check all connections are in order as per point 1.
•
Refer to Appendix I for further detail on fault codes.
3. Wheelchair tips forwards when joystick is released
• Gently release the joystick to bring the chair to a smooth stop.
• If on smooth level ground, reclining the seat to the maximum position will also reduce the effect.
4. Wheelchair feels ‘wobbly’ or pulling to one side
Possible Solutions
• Cross shaft not fully tightened (rotated) in direction of either ‘MEAN’ or ‘LEAN.
•
There is no acceptable mid position between the two extremes so it must be fully set at one position.
• Incorrect tyre pressures – re-pressurise to 50 psi all round
•
Wheels and quick release axles not pushed fully in. Refit correctly – check if marked regarding which
side. Right is always users right, when seated.
• Rear strut bracket not full engaged – refit correctly.
•
Rear castor loose – see dealer
• Screws loose – check and tighten
5. Wheelchair not running straight
• Tyre pressures uneven – re-pressurise to 45-50 psi all round
•
Rear castor nut loose and castor misaligned - Tighten nut if possible then seek dealer assistance. A loose
castor will eventually become detached, so do not continue without attending to the problem.
6. Wheelchair difficult to turn