Q: Why can’t the earbuds power on/off automatically?
A:
If the battery of charging case is low, the earbuds can NOT power on/off
automatically. Please charge the case and try it again.
FAQ
Q: Will there be latency when watching a video from your laptop or cell phone?
Q: Why does signal interruption occur in someplaces, such as along railway,
in airport?
A:
The following tips may be helpful.
(1) Video latency depends not only on the earbuds, but also the cell phones and the apps.
(2) With latest Bluetooth 5.0 and high sensitivity antenna, the latency is hardly noticed
on iOS devices, such as iPhone and iPad.
(3) For Android and Windows devices, the latency may be noticed when using some
apps, but can hardly be noticed while watching videos on YouTube.
A:
There're usually lots of cables underlying in the places mentioned above, so are
more likely to produce electromagnetic interference and results in signal interruption.
And if you are using a Bluetooth mouse while connecting the earbuds to your PC,
it may have signal interference.
If the earbuds cuts in and out frequently during routine use, you may have a
defective item. Please contact us. We do our best to respond to all inquiries
within 12 hours.
SPECIFICATIONS
Bluetooth Version:
5.0
Range:
10M
Water Proof:
IPX5
Battery Capacity:
Playing Time:
10 hours
Charging Time:
2 hours
55mAh (each earbuds)
800mAh (charging case)
Support:
iPhone/iPad/Huawei Battery Indication
Audio code format:
SBC, AAC, Apt-X
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English
English
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