Transition Networks
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–CHAS L2/L3 Switch User Guide
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9. Service, Warranty and Tech Support
Warranty
Hardware Support Products
All Transition Networks products have a hardware warranty that is included in the price of the
product. The hardware warranty provides repair or replacement of defective hardware within 20
business days. The length of the included warranty varies depending on the product classification.
5 Year Warranty Classification
Products in this classification include our intelligent network interface devices (S3280 series,
S4140 series, S4212, and S4224), the PacketBand, MediaBand, DataBand, and Liberator Series
products.
Five-Year Limited Hardware Warranty
Transition Networks warrants to the original consumer or purchaser that each of its Liberator,
PacketBand, DataBand, MILAN brand switch and media converters, S3280 series, S4140, S4212,
S4224 products and all components thereof, will be free from defects in material and/or
workmanship for a period of five years from the original factory shipment date. Any warranty
hereunder is extended to the original consumer or purchaser and is not assignable. Transition
Networks makes no express or implied warranties including, but not limited to, any implied
warranty of merchantability or fitness for a particular purpose, except as expressly set forth in this
warranty. In no event shall Transition Networks be liable for incidental or consequential damages,
costs, or expenses arising out of or in connection with the performance of the product delivered
hereunder. Transition Networks will in no case cover damages arising out of the product being
used in a negligent fashion or manner. For more information see:
http://www.transition.com/TransitionNetworks/TechSupport/Warranty.aspx
http://www.transition.com/TransitionNetworks/Uploads/Literature/TN-Care.pdf
Return Authorization
To return a defective product for warranty coverage, contact Transition Networks's technical
support department for a return authorization number. Transition's technical support department
can be reached through any of the following means:
Contact Us
tel: +1.952.941.7600 | toll free: 1.800.526.9267 | fax: 952.941.2322
