Transition Networks
SISGM
–CHAS L2/L3 Switch User Guide
33625 Rev. B
Page
225
of
234
8. Troubleshooting
1.
Is one of the Green Power LEDs (
PWR1
,
PWR2
, or
PWR3
) lit?
NO
• Is the power source live and to spec?
• Is the power adapter properly installed?
• Are the power supply modules completely inserted and the thumb screws tight?
• Are the power cables properly installed? See the
SISGM Quick Start Guide
for details.
• Record the model and system information and contact TN Technical Support. Refer to the
sections below..
YES
• Proceed to step 2.
2.
Check the port
LEDs. Is the Green port Link/Act LED or the Amber Link LED lit?
NO
• Verify that the copper and fiber cable requirements are met. See the
YES
• Verify that the feature you are configuring is supported by your particular SISGM-CHAS model;
for instance, the SISGM-CHAS-L2 model does not support Static Routing, RIP, Multiple Rings,
or PTP features. See the
section on page
• If you are configuring a feature via the web GUI, try using the CLI, and vice versa.
• Run the device Diagnostics; see
•Try resetting to factory defaults (
) and/or a system reboot
on page
.
3.
Record the model and system information and contact TN Technical Support. Refer to the
sections below.
