Transition Networks
N-TGE-SFP-02 User Guide
33819 Rev. A
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6. Warranty and Contact Information
Warranty
Effective for Products Shipped May 1, 1999 and After. Every Transition Networks labeled product purchased after
May 1, 1999, and not covered by a fixed-duration warranty will be free from defects in material and
workmanship for its lifetime. This warranty covers the original user only and is not transferable.
This warranty does not cover damage from accident, acts of God, neglect, contamination, misuse or abnormal
conditions of operation or handling, including over-voltage failures caused by use outside of the product's
specified rating, or normal wear and tear of mechanical components. If the user is unsure about the proper
means of installing or using the equipment, contact Transition Networks free technical support services.
Transition Networks will, at its option:
•
Repair the defective product to functional specification at no charge
•
Replace the product with an equivalent functional product
•
Refund a portion of purchase price based on a depreciated value
Return Authorization
To return a defective product for warranty coverage, contact Transition Networks technical support department
for a return authorization number. See Contact Us below for ways to contact Transition Networks’ technical
support department.
Return Instructions
Send the defective product postage and insurance prepaid to the following address:
Transition Networks, Inc.
10900 Red Circle Drive
Minnetonka, MN 55343 USA
Attn: RETURNS DEPT: CRA/RMA # ___________
Failure to properly protect the product during shipping may void this warranty. The return authorization number
must be written on the outside of the carton to ensure its acceptance. We cannot accept delivery of any
equipment that is sent to us without a CRA or RMA number.
CRA’s are valid for 60 days from the date of issuance. An invoice will be generated for payment on any unit(s) not
returned within 60 days.
Upon completion of a demo/ evaluation test period, units must be returned or purchased within 30 days. An
invoice will be generated for payment on any unit(s) not returned within 30 days after the demo/ evaluation
period has expired.
The customer must pay for the non-compliant product(s) return transportation costs to Transition Networks for
evaluation of said product(s) for repair or replacement. Transition Networks will pay for the shipping of the
repaired or replaced in-warranty product(s) back to the customer (any and all customs charges, tariffs, or/and
taxes are the customer's responsibility).
Before making any non-warranty repair, Transition Networks requires a $200.00 charge plus actual shipping costs
to and from the customer. If the repair is greater than $200.00, an estimate is issued to the customer for
authorization of repair. If no authorization is obtained, or the product is deemed ‘not repairable’, Transition
Networks will retain the $200.00 service charge and return the product to the customer not repaired. Non-
warranted products that are repaired by Transition Networks for a fee will carry a 180-day limited warranty. All
warranty claims are subject to the restrictions and conventions set forth by this document.
Transition Networks reserves the right to charge for all testing and shipping incurred, if after testing, a return is
classified as "No Problem Found."
THIS WARRANTY IS YOUR ONLY REMEDY. NO OTHER WARRANTIES, SUCH AS FITNESS FOR A PARTICULAR
