BAS-SVX080B-EN
A–1
Appendix A.
Setting Up Trane Connect Remote Access
for Customer
Registering a Symbio 800 with TIS Command Center
The following procedure describes how to register a new Symbio 800 in the TIS Command
Center (mybuilding.trane.com). Trane Offices and Trane technicians use this interface to self-
register Symbio 800 in TIS Command Center and to set up Trane Connect.
1. Log on to mybuilding.trane.com. Click on T
TIIS
S C
Co
om
mm
ma
an
nd
d C
Ce
en
ntte
err, then click S
Siitte
e
A
Ad
dm
miin
niissttrra
attiio
on
n from the W
We
ellcco
om
me
e drop-down list. The Account Overview page opens as
shown in the following figure.
Figure 71.
Navigating to Site Administration (TIS Command Center)
2. In the C
Co
on
nn
ne
eccttiiv
viitty
y IIn
nffo
orrm
ma
attiio
on
n section, select Symbio 800 from the C
Co
on
nn
ne
eccttiio
on
n T
Ty
yp
pe
e
drop-down list. Then enter the Symbio 800 hardware serial numbers in the provided fields.
3. In the O
Ow
wn
ne
err//A
Acccco
ou
un
ntt IIn
nffo
orrm
ma
attiio
on
n section, select an existing account or enter a new one.
4. Enter the name and address of the facility in the provided fields.
5. Select a Trane office from the O
Offffiicce
e N
Na
am
me
e drop-down list.
6. In the A
Ad
dm
miin
n E
Em
ma
aiill IIn
nffo
orrm
ma
attiio
on
n section, enter the name and e-mail address of the
individual who will serve as the Trane Connect customer administrator for the facility. (This
information is only required if setting up remote access for customers.)
Only two customer Admins can be created for each Symbio 800. The Customer Admin user is
the only user who can set up other customer users. A customer user can remotely access a
Symbio 800 using Trane Connect.
7. Agree to the Terms and Conditions and then click S
Sa
av
ve
e.
8. Proceed to
“,”
, if setting up remote access for customers.
