ARTC-SVX005B-EN
9
General Information
Inspect and Report Damage
Upon delivery, inventory the shipment against the
Trane bill of lading to ensure all modules and
components have been received.
Inspect each package in the shipment for visible
damage. Verify the correct model number and that all
skids and cartons have been delivered. Any damage
must be reported to the motor carrier and Trane within
five days of receipt of the shipment.
Inspect all exterior components for concealed damage
as soon as possible. Do not proceed with the
installation of damaged equipment without prior
approval of Trane.
Do not refuse delivery of damaged goods without prior
authorization. Unauthorized refusal of the shipment
will result in a 20% restocking charge to the customer.
The ownership of the equipment is transferred to the
consignee at point of shipment. Refusal of delivery
may impede recovery of damages.
It is the consignee’s responsibility to accept delivery of
damaged goods unless permission to refuse delivery
has been granted by Trane.
Inspection of Delivered Equipment
To report damage incurred in transit, complete the
following:
1. Inspect each piece of equipment for visible damage
before accepting delivery. Check for torn cartons,
broken skids, bent metal and torn shrink wrap.
2. Ensure the delivery driver notes any damage on the
bill of lading and completes a Carrier Inspection
Report. Failure to comply may result in difficulties
in resolving any claims for damage.
3. Inspect each piece of equipment for concealed
damage before storage or as soon as possible after
delivery.
4. In the event of suspected concealed damage, ask
the driver to wait until you inspect the equipment.
Concealed damage must be reported within five
days of receipt of equipment.
5. If concealed damage is found, stop unpacking the
shipment. Do not remove damaged material from
the receiving location, take photos of the damage.
The owner must provide reasonable evidence that
the damage did not occur after delivery.
6. Notify the carrier of the damage as soon as
possible. Request an immediate joint inspection by
the carrier and consignee. A determination of
responsibility will be made and the carrier will
authorize repairs in the event of admission of fault.
7. Notify Trane customer service department (803-
321-1891) immediately. Trane will coordinate
repairs with the owner and carrier. Do not attempt
to make repairs locally without permission.
Warranty Issues
Trane is not responsible for damages or for filing
damage claims. It is the customer’s responsibility to
ensure that the necessary long term storage
procedures have been completed and any deviations
are reported to Trane immediately.
Long Term Storage
Requirements
Appropriate preparation and storage of PolyTherm
Chiller/Heater components during extended periods of
dormancy is essential to ensure the equipment does
not sustain damage or degradation due to inactivity
and operates properly after installation.
The customer must notify Trane during the sales
process that the chiller system may be transported by
ocean freight or placed in long-term storage under any
of these conditions:
•
The chiller/heater will not be placed into operation
for a period exceeding six months after leaving the
Trane factory. That is, the initial start-up date will
not occur within a six-month maximum dormancy
window.
•
The chiller/heater will be shipped using ocean
transit for all or part of the delivery process.
•
Cold temperature storage conditions fall below -20 °
F (-29 °C).
•
Ambient temperature storage conditions exceed
150 °F (66 °C).
Factory Preparation
Upon confirmation of an order requiring long-term
storage or protection against extreme environments,
Trane will inspect and protect vendor-supplied
components before installation.
Prior to shipment, Trane will prepare each chiller
system for long-term storage in coastal or tropical
environments by:
•
Placing silica gel packs in all electrical panels and
variable speed drive panels to prevent corrosion of
electrical contacts and moisture from degrading
sensitive controllers.
•
Shrink-wrapping each chiller using polyethylene
film to limit environmental exposure and protect
the chillers from damage during shipping.
•
For multiple modular chiller system assemblies
shipped on a common skid, shrink wrap the entire
skid rather than the individual modules.
