Diagnostic flowcharts
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6.
Be sure all necessary software updates, such as device drivers, ROM updates,
and patches, are installed and current, and is the latest version.
7.
Be sure all boards are properly installed in the server.
8.
Boot to the BIOS to determine if the utility is configured.
9.
Replace another different known functional device to plug into the location
to be sure that the server is not faulty.
10.
Replace another same model device.
Unknown problem
1.
Check the server LEDs to see if any statuses indicate the source of the
problem.
2.
Power down and disconnect power to the server. Remove all power sources to
the server.
3.
Be sure no loose connections exist.
4.
Add the debug card before reconnecting power.
5.
Reconnect power, and then power on the system.
6.
See the number shown on the debug card. If there is an error on the debug
card indicating that the server will stop, see the BIOS specifications
(standard status codes) to determine where the process stopped. For example,
if the number on the debug card points to memory, re-seat the memory. If
reseating the memory does not resolve problem, consider using a different
memory module to verify it is a memory problem.
Third-party device problems
1.
See the device documentation to be sure the device is properly installed.
2.
If the device is the only device on a bus, be sure the bus works by installing
a different device on the bus.
3.
Be sure the latest device drivers are installed.
4.
Uninstall the device. If the server functions without the removed device,
the problem might exist with the device rather than the server. Either the
server does not support the device, or a conflict exists with another device.
5.
Remove other device. If the server functions properly, a conflict exists with
another device. If the device still does not function properly, see the server
and operating system documentation to be sure that the server and operating
system support the device.
Internal system problems
Drive problems (hard drives and solid state drives)
1.
Drives are not recognized
o
See the hard drive and server documentation to be sure the hard drive is
compatible with the server.
o
See the SAS RAID card documentation to be sure the RAID card is compatible
with the server.
o
Be sure no power problems exist.
o
Be sure no loose connections exist.
o
Be sure the driver or backplane is connected properly.
o
Be sure legacy support for SAS is set up correctly.
