TP-Link neffos Y5L User Manual Download

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Appendix B:
Technical Support

Contact our technical support if you have any questions related to this product.

Countries/Regions

Support

Global

Tel: +86 755 26504400 (English Service)

Fee: Depending on rate of different carriers, IDD.

E-mail: [email protected](English Service)

Service Time: 24 hours a day, 7 days a week.

Europe

Germany

Tel: +86 755/ 26504400 (englischsprachig)

E-mail: [email protected] (englischsprachig)

Service Time: 24/7

Italy

Tel: +390221116579

E-mail: [email protected]

Time: 9:00 AM to1:00PM & 2:00PM to 6:00PM, Monday to Friday.

Poland

Tel: +48 (0) 801 002 228; +48 22 360 63 90

E-mail: [email protected]

Service Time: 9:00AM to 5:00PM, Monday to Friday.

Russia

Tel: 8 (495) 228-55-60 (Moscow and the Moscow Region)

8 (800) 250-55-60 (free call from any region of the Russian

Federation)

E-mail: [email protected]

Service Time: 10:00 - 18:00 (GMT+3), Monday to Friday.

*Except for holidays in the Russian Federation

Spain

Tel: 902 060 365

E-mail: [email protected]

Service Time: 9:00AM to 7:00PM, Monday to Thursday 9:00AM to

5:00PM, Friday (*Except Spanish Bank holidays) August, 8:00AM to

4:00PM, Monday to Friday.

Turkey

Tel: +90 (850) 222 00 15

E-mail: [email protected]

Ukrain

Tel: 0 (800) 505-508

E-mail: [email protected]

Service Time:10:00AM to 10:00PM, working day, Monday to Friday.

Middle East&

Africa

United

Arab

Emirates

Tel: +971-4-3966356(Arabic & English)

E-mail: [email protected]

Service Time: 8:30 - 22:30

Summary of Contents for neffos Y5L

Page 1: ...1910100110 REV1 0 0 ...

Page 2: ... Panel 7 2 5 Type text 9 Chapter 3 Connection 11 3 1 Connect to WLAN 11 3 2 Connect to the Internet 11 3 3 Connect to computer 11 3 4 Bluetooth 11 3 5 Tethering portable hotspot 12 Chapter 4 Calls 13 4 1 Make a call 13 4 2 Answer end a call 14 4 3 Options during a call 14 4 4 Call log 15 4 5 Call settings 15 Chapter 5 Messenger 16 5 1 Type of messages 16 5 2 Send receive messages 16 5 3 Message ma...

Page 3: ...now Camera 22 8 2 Take a photo 23 8 3 Record a video 23 Chapter 9 Calendar 24 9 1 Use the calendar 24 9 2 Calendar settings 24 Chapter 10 Clock 25 10 1 Alarm 25 10 2 Worldclock 25 10 3 Timer 25 10 4 Stopwatch 26 Chapter 11 Browser 27 11 1 Go to a webpage 27 11 2 Browser tabs 28 11 3 Bookmarks 28 11 4 History 28 11 5 Browser settings 28 Chapter 12 File Manager 29 12 1 View files AUDIO VIDEO IMAGE D...

Page 4: ...ons 34 Chapter 16 Applications 35 16 1 Manage applications 35 16 2 GoogleTM applications 35 Chapter 17 Tools 37 17 1 FM Radio 37 17 2 Flashlight 37 17 3 Sound Recorder 37 17 4 Calculator 38 17 5 Downloads 38 17 6 System Update 38 17 7 Feedback 38 17 8 SIM Toolkit 38 Chapter 18 Settings 39 18 1 SIM cards 39 18 2 Airplane mode 39 18 3 Display 39 18 4 Lock screen 40 18 5 Sound and notification 40 18 ...

Page 5: ...41 18 10 Security 41 18 11 Accounts 41 18 12 Language and input 42 18 13 Backup and reset 42 18 14 Date time 43 18 15 Accessibility 43 18 16 About phone 43 Appendix A Specifications 44 Appendix B Technical Support 46 ...

Page 6: ...the actual situation You can set the parameters according to your demand Screenshots The demonstrated screenshots may look a little different from the actual UI of your smart phone due to the various firmware versions Please just configure your phone based on the actual UI The menu structure which shows the path to enter the corresponding page For example Settings WLAN means the WLAN function page...

Page 7: ...hone Locking your phone puts the display to sleep saves the battery and prevents unmeant operations on the screen You can still receive phone calls text messages alarms and notifications as well as listening to music and adjusting the volume Neffos locks the screen automatically if you do not touch it for some time To adjust the timing go to Settings Display Sleep Unlock Neffos Press the Power but...

Page 8: ...recent apps or tap and hold for home screen options 1 3 Assemble your device Remove the back cover Hold your phone face down put a fingernail in the bottom corner hole in the cover and pry the back cover off Note Do not bend or twist the back cover excessively in case you damage the phone Insert Micro SIM cards and MicroSD card optional Carefully slide the cards into the card slots with the gold c...

Page 9: ...Charge your device Connect the device to a power outlet using the included USB cable and power adapter 1 Connect the USB cable into the port 2 Connect the USB cable to the power adapter then plug the power adapter into a power outlet 3 When the battery is full unplug the power adapter from the power outlet and remove the USB cable from your phone ...

Page 10: ... the screen Home screen Quick settings panel Notification panel Type text 2 1 Touchscreen gestures Touch Simply tap an item to select or launch it Touch and hold Touch and leave your finger on the screen for 2 seconds or more to activate onscreen items For example touch and hold a widget on the Home screen to move it 2 ...

Page 11: ...can swipe to scroll through the Home screen or a list Drag To drag touch and hold an item and then move it to a new position For example you can rearrange a widget on the home screen Zoom out Pinch two fingers together on the screen For example pinch two fingers together to zoom out while viewing a picture or a web page ...

Page 12: ...s and notification icons are displayed in the status bar Widget Self contained applications that run on the Home screen not shortcuts Multi touch display A display where you do various operations of your phone APP icons App icons that show you the shortcuts to your favorite applications 2 3 Status icons The icons in the status bar at the top of the screen provide device information Status icons In...

Page 13: ... a PC using USB cable Wi Fi Hotspot MicroSD card Micro SIM card No SIM card installed Screenshots Mute mode enabled not include alarms Vibrate mode enabled Airplane mode enabled Bluetooth enabled Download status Uploading data Alarms enabled Call in progress Call on hold Forward calls Missed calls New messages 2 4 Quick Settings Panel Swipe down from the top of any screen twice to open the Quick S...

Page 14: ... to enable auto rotate 8 Bluetooth Tap to enable Bluetooth 9 Brightness slider Use this slider to adjust the brightness of the screen 10 Settings Tap to configure the settings Notification Panel Notification Panel collects all the notifications and alerts so that you can review them whenever you like Open Notification Panel Swipe down from the top edge of the screen to open the Notification Panel ...

Page 15: ... text when needed Enter text 1 2 7 7 6 4 5 3 1 Tap Shift to type uppercase or touch and hold the key to slide to the uppercase Double tap Shift for caps lock 2 To enter numbers punctuations or symbols tap 3 Tap to enter a comma or tap and hold the key to open the input options ...

Page 16: ...ple characters to the left of the cursor Edit text Revise text Tap the text to position the insertion point and start revising Select text Tap and hold the text field to display the selection options cut copy share select all Or double tap a word to select it Drag to select more or less text Spell checker You can turn on the Spell checker feature to help you enter correct words 1 Go to Settings La...

Page 17: ...nnection if available or your carrier s cellular network For information about connecting to a Wi Fi network see Connect to WLAN above 1 Swipe down from the top of any screen except for the Lock screen twice to open the Quick Settings Panel 2 Tap and hold Mobile to enter the cellular data settings 3 Tap the switch to turn it on Note If a Wi Fi connection to the Internet isn t available apps and se...

Page 18: ...e screen tap Settings More Tethering portable hotspot 3 Tap the USB tethering switch to turn it on Then you can share your phone s mobile data with computer Use WLAN hotspot You can use portable WLAN hotspot to share your phone s mobile network with other devices 1 On the Home screen tap Settings More Tethering portable hotspot 2 Tap the Portable WLAN hotspot switch to turn it on 3 Tap Set up WLAN...

Page 19: ...calls or go to Settings SIM cards to configure Dial from contact list 1 On the Home screen tap Phone Contacts 2 Tap a contact and then tap the number to dial If your phone supports dual SIM cards choose SIM1 or SIM2 to make a call Dial from your speed dial 1 On the Home screen tap Phone Speed dial 2 Tap the contact directly to make a call If your phone supports dual SIM cards choose SIM1 or SIM2 t...

Page 20: ...ready to end a call tap 4 3 Options during a call Your phone provides a variety of functions that you can use during a call Adjust the call volume You can press the Volume button to increase or decrease the volume Listen with the speaker You can press to hear the caller with the speaker Place a new call while in a call You can make another call while a call is in progress 1 While making a call wit...

Page 21: ...Delete a call from the call log 1 Go to Phone Recents 2 Tap the contact you want to delete and tap Call details 3 Tap to delete 4 5 Call settings Go to Phone Settings to configure the call settings Display options set up the name format displayed on the screen Sounds and vibration set the phone ringtone dialpad tones etc Quick responses edit your quick responses Calling accounts configure your SIM...

Page 22: ... message 2 Enter a contact name or a phone number 3 Tap the Send message field and start composing your message You can tap or to add emotions and tap to add an attachment such as pictures videos or other multimedia files 4 Then tap to send out the message Receive messages Messages are saved in the message list Bold fonts indicate unread messages Option 1 Tap Messenger and the new message to view ...

Page 23: ... and then tap Note Go to Messenger Archived to view the archived conversations Block unwanted messages When you block the unwanted messages you will continue to receive messages from this number but won t be notified anymore 1 On the Home screen tap Messenger 2 On the message list tap and hold the conversation you want to block and then tap Turn off the notification When you turn off the notificat...

Page 24: ...tgoing message sounds Notifications Turn the switch on to enable notifications when you receive messages Sound Tap to choose the ringtone when new message comes Vibrate Turn the switch on to make the phone vibrate when new message comes Advanced Tap to configure some advanced settings ...

Page 25: ... tap Contacts 2 Tap the contact you want to edit and then tap to edit 3 Tap to save when finishing the editing Delete a contact 1 On the Home screen tap Contacts 2 Tap the contact you want to delete and then tap Delete OK Share a contact 1 On the Home screen tap Contacts 2 Tap the contact you want to share and then tap Share Add a contact to favorites 1 On the Home screen tap Contacts 2 Tap the co...

Page 26: ...Contacts settings 1 On the Home screen tap Contacts Settings 2 Set the contacts order Sort by You can make the contacts sort by first name or last name Name format You can choose the name format fisrt name first last name first ...

Page 27: ...inish 7 2 Power saving Different power plans lead to different duration of your phone power Choose your power plan here to help you better control the phone power Smart Auto optimize settings Marathon Turn off Wi Fi and data service Sleep Turn off all network functions call SMS Wi Fi and data services except for alarm clock 7 3 Permission manager You can give the apps access to permission as you n...

Page 28: ...Camera On the Lock screen Press the Power button Then swipe left until the camera app is launched Camera home screem 1 2 3 4 5 8 7 6 9 1 Swipe to show or hide the setting menu For more information see Camera settings 2 Tap to switch to the flash mode 3 Tap to select a filter 4 Tap to switch to camera mode 5 Tap to select a shooting mode For more information see Shooting mode 6 Tap to switch betwee...

Page 29: ... delicious HDR HDR High dynamic range mode allows you to take more detailed images for low light and highly contrasting scenes Beauty Beauty mode can automatically beautify the images when you are taking photos Note Your phone supports various filters when you are using Scenery and Food mode Camera settings Time stamp Enable it to add the time stamp to your photos Self timer Set a timer to delay s...

Page 30: ...dar view setting Default view Tap to choose a view Hide declined events Check the option to hide declined events Show week number Check the option to show week number Week starts on Tap to choose the day when a week starts on Use home time zone Tap to display calendars and events in your home time zone when travelling Clear search history Tap to remove all the searches you ve performed Notificatio...

Page 31: ... the alarm takes effect Label Tap to create a label for the alarm Delete an alarm 1 On the Home screen tap Clock Alarm 2 Tap the alarm you want to delete and tap 10 2 Worldclock You can check the time of a country or region using Worldclock 1 On the Home screen tap Clock Worldclock to choose a country or region 2 Tap and the time of the place will be displayed on the screen 10 3 Timer You can use ...

Page 32: ...e screen tap Clock Stopwatch 2 Tap to start counting 3 Tap to stop counting and then tap to continue or tap to restart 4 Tap once or several times to count the time when counting The time of your each tap and the interval time between every two taps will be displayed 5 Tap to share the lap times ...

Page 33: ...p the address bar on top of the page and enter the web address you want to visit 2 Tap Do more options about the web page Tap and choose the options that you want to configure New tab Tap to open a new tab New incognito tab Tap to open a new incognito tab Bookmarks Tap to view your bookmarks Recent tabs Tap to view the recent visited tabs History Tap to view your browsing history Request desktop s...

Page 34: ...tory You can visit History to check the websites that you have visited before On the Browser interface tap History to view a list of recent visited and most visited web pages 11 5 Browser settings Basics settings Search engine Tap to choose a search engine Merge tabs and apps Tap to enable it and the tabs will live together with recent apps Autofill forms Tap to enable autofill forms Save password...

Page 35: ... 12 2 Manage your files folders On the main screen of the File Manager the following options are available Search Tap and then enter the file name to search New folder You can add a new folder if needed 1 Tap File Manager Internal storage 2 Enter a name for the new folder and tap OK Sort by 1 Tap File Manager Internal storage 2 Select a sort Type Name Size Date to arrange the folders in a specific...

Page 36: ...nt to remove 2 Tap and hold the folder and tap to remove it View the file information You can view the file path size modified date and its status 1 Tap File Manager Internal storage 2 Find the folder you want to view and tap Details Share files 1 Tap File Manager Share File 2 Tap the switch to open the file sharing feature Note When opening the service computer pad phone on the LAN can access to ...

Page 37: ...ormation about the city will be displayed on the screen 13 2 Check the weather OntheWeatherinterface slideleftorrighttoswitchtodifferentcitiesandviewthedetailedweatherinformation 13 3 Remove a city 1 Tap Weather to log into the City list 2 Tap and then tap beside the city you want to remove 13 4 Weather settings 1 Tap Weather to configure the weather settings Temperature units Tap or until it turn...

Page 38: ...n Edit a photo 1 Select the photo you want to edit Then tap to log into the edit page 2 You can Tap Edit to crop or rotate the photo Tap Effect to select a filter Tap Beauty to beautify the photo Tap Sticker to add stickers to the photo Tap Frame to add a frame to the photo Tap Blur to make some region of the photo blurry Tap Brush to paint some patterns Tap Mosaic to add mosaic effects to the pho...

Page 39: ...s the Volume down button and Power button at the same time to capture a screenshot View a screenshot Option One Slide down from top of the screen to open the notification panel and tap the screenshot you have capture Option Two Tap Gallery Albums Screenshot to view ...

Page 40: ...screen tap Notes and begin composing your new note 2 When finishing composing tap to save the note 15 2 Note options Edit a note 1 On the Home screen tap Notes tap the note you want to edit and start editing 2 Tap to save the note Delete a note On the Home screen tap Notes and then tap and hold the note you want to delete and tap OK Delete all the notes On the Home screen tap Notes Delete all OK 1...

Page 41: ...application 1 On the Home screen tap and hold the application icon you want to uninstall until Remove appears at the top of the screen 2 Tap Remove OK to uninstall the application 16 2 GoogleTM applications Google Google indexes billions of web pages so that you can search for the information you desire through the use of keywords and operators GmailTM Gmail a free webmail service provided by Goog...

Page 42: ... or download them for viewing when you re not connected to the Internet You can also view videos in local storage HangoutsTM Use Hangouts to meet friends and family share photos and host video calls The conversation logs would be saved automatically in your Gmail account PhotosTM Use Google Photos to back up your photos and videos in the Google cloud Voice SearchTM Use voice commands to search for...

Page 43: ...ations Listen to FM Radio 1 Connect a headset to the phone 2 On the Home screen tap Tools FM Radio 17 2 Flashlight 1 On the Home screen tap Tools Flashlight to enable the flashlight 2 Tap to turn on or off the flashlight 17 3 Sound Recorder Make a record 1 On the Home screen tap Tools Sound Recorder 2 Tap to start recording 3 Tap to pause 4 Tap SAVE to stop and save Note You can tap List to view a...

Page 44: ...ystem Update 1 On the Home screen tap Tools System Update 2 Tap Check for update 3 Follow the pop up prompts to update the system 17 7 Feedback 1 On the Home screen tap Tools Feedback 2 Enter your feedback 3 Attach the snapshot 4 Tap Submit Then the technical support will help you solve your issue 17 8 SIM Toolkit On the Home screen tap Tools SIM Toolkit to configure the settings Note Please inser...

Page 45: ...ings 2 Tap SIM cards 3 Choose the preferred SIM for cellular data calls or SMS messages 18 2 Airplane mode When you turn on airplane mode you could not make calls Additionally other wireless functions may be disabled Option One 1 On the Home screen tap Settings More 2 Tap the Airplane mode switch to turn it on Option Two 1 On the Home screen swipe down from top of any screen except for the Lock sc...

Page 46: ...t be at least 4 digits to unlock the screen Password Create a password must be at least 4 characters to unlock the screen 18 5 Sound and notification 1 On the Home screen tap Settings 2 Tap Sound notification 3 You can set the following options Media volume Tap to adjust media volume Alarm volume Tap to adjust alarm volume Ring volume Tap to adjust ring volume Do not disturb Tap to configure the s...

Page 47: ...e the location service 18 10 Security 1 On the Home screen tap Settings 2 Tap Security 3 You can manage the security settings to secure your phone and protect your data 18 11 Accounts When you use your phone for the first time you can set up a connection with your existing account or create a new account Add an account 1 On the Home screen tap settings 2 Tap Accounts 3 Tap Add account 4 Select an ...

Page 48: ...ing Languages Select a language as your default language OK Google detection Tap to choose whether you say OK Google to start a voice search from the Google app Hands free Tap to choose whether you allow requests or not with device locked Speech output Tap to choose On or Hands free only Offline speech recognition Tap to download additional language packs Block offensive words Turn the switch to m...

Page 49: ... option is disabled Select time zone Tap to select the time zone manually when Automatic time zone is disabled Use 24 hour format Tap to switch between the 24 hour format and 12 hour format 18 15 Accessibility Use Accessibility to make mobile phone easy to use for all individuals including those with disabilities 1 On the Home screen tap Settings 2 Tap Accessibility 3 Set the accessibility options...

Page 50: ...ar 5 Mega pixel Auto Focus Network HSPA up to 21Mbps DL 5 76Mbps UL DC HSPA up to 42Mbps DL 5 76Mbps UL GPS GPS A GPS Sensors Ambient Light Sensor Accelerometer Proximity sensor Audio Audio formats MP3 AAC eAAC AMR NB WB G 711 WMA 9 10 Pro Video Video formats H 264 BP MP HP MPEG 4 SP ASP DivX 4x 5x 6x H 263 P0 VP8 HEVC H 265 MP Connectivity Wi Fi 802 11b g n 2 4GHz Bluetooth 4 1 Dual Micro SIM car...

Page 51: ...45 Specifications Cloud Service Supported Operation System Android 6 0 Battery 2020mAh In the box TP LINK Neffos Y5L Charger USB Cable Quick Start Guide ...

Page 52: ... pl neffos com Service Time 9 00AM to 5 00PM Monday to Friday Russia Tel 8 495 228 55 60 Moscow and the Moscow Region 8 800 250 55 60 free call from any region of the Russian Federation E mail support ru neffos com Service Time 10 00 18 00 GMT 3 Monday to Friday Except for holidays in the Russian Federation Spain Tel 902 060 365 E mail soporte es neffos com Service Time 9 00AM to 7 00PM Monday to ...

Page 53: ...rs a day 7 days a week Thailand Tel 66 2 440 0029 Depending on rate of different carriers E mail support th neffos com Service Time 08 30 17 30 Monday to Saturday Vietnam Local No 08 62615079 E mail support vn neffos com Service Time Thứ 2 Thứ 6 Giờ hành chính 8h30 12h 13h 17h30 Thứ 7 Buổi sáng 8h30 12h Americas Brazil Tel Portuguese Service Only 4007 2172 Capitais e regiões metropolitanas 0800 60...

Page 54: ... of the specifications may be reproduced in any form or by any means or used to make any derivative such as translation transformation or adaptation without permission from TP LINK TECHNOLOGIES CO LTD Copyright 2016 TP LINK TECHNOLOGIES CO LTD All rights reserved Android is a trademark of Google Inc The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc And any use ...

Page 55: ...ausedbyunauthorizedmodifications to this equipment Such modifications could void the user s authority to operate the equipment FCC Compliance The exposure recommendations for mobile phones use a measurement unit known as the Specific Absortion Rate SAR The SAR limit recommended by the ICNIRP for the mobile phones used by the general public is 1 6W kg averaged over one gram of tissue by IEEE Std 15...

Page 56: ...e statement Neffos does not own the intellectual property of the third party software and applications that are delivered with this product Therefore Neffos will not provide any warranty of any kind for third party software and applications Neither will Neffos provide support to customers who use third party software and applications nor be responsible or liable for the functions or performance of...

Page 57: ...ules and regulations set forth by hospitals and health care facilities Do not use your device where prohibited Some wireless devices may affect the performance of hearing aids or pacemakers Consult your service provider for more information Avoid using your device within a 15 cm range of a pacemaker if possible as your device can interfere with the pacemaker To minimize possible interference with ...

Page 58: ...during thunderstorms to protect your device against any danger caused by lightning Avoid exposing your device and battery to very cold or very hot temperatures Extreme temperatures can damage the device and reduce the charging capacity and life of your device and battery Prevent the battery from coming into contact with metal objects as this can create a connection between the and terminals of you...

Page 59: ... and has been tested and approved according to national or local standards Connect the device only to products with the USB IF logo or with USB IF compliance program completion Do not bend or damage the power cord Doing so may cause electric shock or fire Do not use your device while it is charging or touch your device with wet hands Doing so may cause electric shock Do not short circuit the charg...

Page 60: ...or present a fire hazard Use a clean soft and dry cloth to clean the device and accessories Do not store your device near magnetic fields for extended periods of time Your device may malfunction or the battery may discharge from exposure to magnetic fields Magnetic stripe cards including credit cards phone cards passbooks and boarding passes may be damaged by magnetic fields Do not use your device...

Page 61: ...xceed the limits for exposure to radio waves These guidelines were developed by the International Commission on Non Ionizing Radiation Protection ICNIRP an independent scientific organization and include safety measures designed to ensure the safety of all users regardless of age and health The Specific Absorption Rate SAR is the unit of measurement for the amount of radio frequency energy absorbe...

Page 62: ...1 09 EN 301 489 3 V1 6 1 2013 08 EN 301 489 7 V1 3 1 2005 11 EN 301 489 17 V2 2 1 2012 09 EN 301 489 24 V1 5 1 2010 10 EN 55013 2013 EN 55020 2007 A11 2011 4 Radio frequency spectrum usage Article 3 2 of the R TTE Directive EN 301 511 V9 0 2 2003 03 EN 301 908 1 V6 2 1 2013 04 EN 301 908 2 V6 2 1 2013 10 EN 300 328 V1 9 1 2015 02 EN 300 440 1 V1 6 1 2010 08 EN 300 440 2 V1 4 1 2010 08 We hereby de...

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