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Appendix B:
Troubleshooting
T1 How do I restore my modem router’s configuration to its factory
default settings?
With the modem router powered on, press and hold down the WPS/RESET button on the
rear panel of the modem router for 8 seconds until all LEDs turn back on momentarily,
then release the button.
Note:
Once the modem router is reset, the current configuration settings will be lost and you will need to re-
configure the modem router.
T2 What can I do if I forgot my password?
Web Management page password:
Restore the modem router to its factory default settings and then set a new password
using 1-15 characters.
Wireless Network password:
1
The default Wireless Password/PIN is printed on the product label of the modem
router.
2
If the default wireless password has been changed, log into the modem router’s web
management page and go to
Basic
>
Wireless
to retrieve or reset your password.
T3 What can I do if I cannot log into the modem router’s web management
page?
• Make sure the modem router connects to the computer correctly and the
corresponding LED indicator(s) light up.
• Make sure the IP address of your computer is configured to obtain an IP address
automatically and obtain DNS server address automatically.
• Make sure the default access you input is right.
• Check your computer’s settings:
1 ) Go to
Start
>
Control Panel
>
Network and Internet
, and click
View network
status and tasks
;
2 ) Click
Internet Options
on the bottom left;
3 ) Click
Connections
, select
Never dial a connection
;
