Touchstone VALUELINE 30003, Owner'S Manual

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Valueline TV Lift
www.touchstonehomeproducts.com 800.215.1990
rev. 20200618
24
Technical Support and Troubleshooting
Should you have any problems with your Touchstone Home Products Valueline TV Lift, our technical support staff
is here to help. Our technical support reps are available by phone at 1-800-215-1990 Monday to Friday, from
8:00am to 5:00pm EST. We also can be reached via email at
support@touchstonehomeproducts.com
If the lift should error, an error code will be displayed on the wired handset control. The error codes are listed
below:
Error
Code
Issue Troubleshooting
E01
1. One of the control box connection cables is
loose, not connected or broken.
2. Lift motor signal loss.
Step 1: Check the cables and make sure they are properly
secured to the control box and lift. Once connected, wait 3
seconds to see if the error disappears.
Step 2: 3 seconds after restoring power, the error code should
automatically disappear. If not, there is an issue with the motor
and the lift will need to be replaced and reset.
E07
1. Load weight is over 177 lbs.
2. Electric current exceeds maximum value set.
The lift will not move until the electric current
decreases below the maximum set value. 1. Remove items from lift so that load weight is not over 177
lbs.
2. Once the electric current decreases below the maximum set
value, the code will automatically disappear.
E08
The power voltage is lower than what is required
to operate the lift. Once the power voltage resets to the normal value, the code
will automatically disappear.
E09
The power voltage is higher than what is
required to operate the lift. Once the power voltage resets to the normal value, the code
will automatically disappear.
HOT
Control Box Temperature Protection
(If the control box control box’s temperature is
above 167℉ (75℃) or system has been run
continuously for 2 minutes)
1. Wait 18 minutes and then the code will disappear and the lift
will operate normally.
2. Unplug the power cable, wait 30 seconds, and plug power
cable back into outlet. The error code will automatically
disappear.
E10
The handset was plugged in after the control box
already had power.
Wait 1 second and the code will automatically disappear.
Resetting the Lift
To reset the lift, PRESS and HOLD the DOWN button for 5 seconds. After 5 seconds, the display will read “rES”
. While continuing to hold the DOWN button, the lift will then lower to the lowest height and then slightly
raise. Once reset is completed, release the down button.