Encase Fireplace Mantel
www.touchstonehomeproducts.com
800.215.1990
rev. 20220401
14
Warranty
Touchstone Home Products Limited Warranty
Touchstone Home Products®, Inc offers a one (1) year limited warranty on all our electric fireplaces. The one (1)
year warranty starts on the date of purchase and expires 1 calendar year from the original date of purchase.
Electrical components, such as fan motor, heater motor (if included), control board, remote control, LED lights and
control panel are covered under warranty for one year from date of purchase. Touchstone Home Products® will
provide replacement parts free of charge during the first year of the warranty.
Touchstone Home Products® will not be responsible for installation, labor, or any other expenses related to the
reinstallation of a warranted part, and such expenses are not covered under warranty.
Conditions and Limitations
Touchstone Home Products®, Inc warrants our electric fireplaces to be free of defects in material and workmanship
to the original purchaser only. Registering your warranty is not necessary. Just provide your proof of purchase
along with the model fireplace to make a warranty claim.
Warranty coverage begins on the date of purchase.
The factory warranty is non-transferrable.
Touchstone Home Products®, Inc does not cover damages caused by abuse, accident, alterations, lack of
maintenance, misuse, or neglect. Parts installed from other manufacturers will void the warranty.
Touchstone will repair or replace any fireplace or fireplace part that is deemed defective or becomes defective
during normal use within one (1) year after the date of purchase.
Replacement parts and replacement fireplace units are covered under a 90-day warranty or the remainder of the
original one (1) year manufacturer’s warranty from original date of purchase, whichever is greater.
Touchstone Home Products®, Inc does not warrant its products against damage caused by third parties.
The warranty does not cover paint scratches, cosmetic blemishes, dents, corrosion, or other normal wear and tear
associated with the fireplace. Damage to fireplace or other components due to water, weather damage, long periods
of dampness, condensation, damaging chemicals or cleaners are not covered under warranty.
Touchstone Home Products limited warranty does not cover accidental breakage of fireplace glass panel.
Extended warranty coverage for the fireplace is available by contacting Touchstone Home Products® directly at 1-
800-215-1990.
